About Business
Residents of Huntsville, AL, Huntsville have long trusted Bill Penney Toyota Service for their expert Car Repair needs. Whether you need assistance with Auto repair shop, Auto air conditioning service, Auto glass shop or general Car Repair support, they are well-equipped to help. They are well-regarded for their quality of work, maintaining a 4.0/5 rating with 177 reviews. Throughout Huntsville, and particularly in Huntsville, AL, Bill Penney Toyota Service is recognized for upholding the highest standards of the Car Repair industry. Don't hesitate to contact Bill Penney Toyota Service for any Car Repair inquiries or to schedule a visit to their Huntsville, AL facility.
Google Reviews
Christian Hall
★★★★★
11 months ago
Jessica N has been my rep for my two services. Both times she was very helpful and speedy. I figured a recall on my vehicle would take several days to fix, but she assured me it'd be ready by end of day (which it was). Also here's a tip, by making an appointment on the website, you can choose the rep you want. As far as the actual service, I've had no issues yet. It's definitely been a better experience than other service places I've gone to.
Megan Determan
★★★★★
a year ago
Matt was amazing and got me my dream car for an amazing price!! He truly cares about his customers and does right by each of us! My husband and I both got 2024 cars writhing days of each other because he was just so amazing!
Jonathan Craft
★
☆☆☆☆
7 months ago
The service department will cheat any chance they get. I had my transmission service at 60K, then the service manager said I needed new transmission fluid 15K later. They will absolutely try to upsale you on brakes and tires. The service advisor Joseph Morris is a weasel, the female manager of Toyota service is a liar, and Bill Penny is a bunch of Crooks!!! They sold me the car used and lied during that process: used card salesman handed me a FOB from another used truck and told me to get it reprogrammed (you can only progam a FOB once). They hid that the passenger side floor mat was missing at 30K with once of those disposable mats (I didn't catch it until the truck was purchase)...salesman said tough luck I guess. Terrible employees. Sad to see Bill Penny service has gone down hill. The drive to push up-charges & up-sales is very apparent. Never in my life have I had it recommend that I change my brake fluid so often...Like every oil change?!?! My girlfriend & mother were both sold new tires when they did not nee them (my mother's 60K tires had less than 30K). They sold me a Tacoma with a defective head/headgasket. When they did the warranty repair the technician didn't bother to re-attach my dipstick. Lovely sound. I'm 80K in on a 100K warranty and I look forward to the day I can take my truck elsewhere.
Samantha M
★
☆☆☆☆
6 months ago
Service department way overbooks their appointments. It was over 3 hours for an oil change the last time I was here. I thought it just as bad day and they got behind. I made an 8 am appointment today thinking that l’ll prevent a long wait. Wrong. It’s already been 3 hours and I’m still waiting. No one has said a word or made an apology. I’m not coming back.
Shirley Gilbreath
★★★★★
3 months ago
I was in for my scheduled appointment for transmission fluid drain and fill. I was out with a smile. Great service and friendly atmosphere 🚙
Jakerria Blanton
★★★★★
a year ago
Matt Z. was amazing!! He listened, was very respectful, and did everything in his power to ensure a smooth transaction. After a week long hunt, I drove off the lot with a brand new car! I can’t thank the team enough with all tireless efforts, phone calls, and texts! I truly trust Toyota and everything it stands for, Matt Z. truly sealed the deal! Thanks again! Hope to see you guys soon!
Prapul Nandu
★
☆☆☆☆
7 months ago
Poor Service and Tire Quality – Toyota Service Center, University Drive, Huntsville I had a very disappointing experience with the Toyota service center on University Drive in Huntsville. I purchased a brand new 2025 Camry, and shockingly, at just 2,000 miles, I noticed bubbling on the tires. The service team said the tires needed to be replaced, which was extremely frustrating for a brand new vehicle. After replacing them (at my cost), I experienced the same tire bubbling issue again after only 3,000 more miles. It’s clear they are providing poor-quality tires to customers and then pushing the cost of replacements back on us. To make matters worse, when I recently went in to get my tires rotated, they told me they would not provide rotation service until the tires are replaced again. This is unacceptable. Tire rotation is part of routine maintenance, and refusing to perform it because of a tire defect (which is not the customer’s fault) is highly unprofessional. This has been the worst service experience I've ever had. I expected much better from Toyota. I hope management addresses the quality of the tires they are installing and improves how they treat their customers
Jackie Andres
★
☆☆☆☆
3 months ago
Waited 30 minutes to be checked for a 10:30 am appointment. Took almost 3 hours to get an oil change. Charged us a whole lot for air filters (when being checked in they said it wouldn't be much) mind you we pay for the warranty ( sorry don't know what its called) This is such a greedy dealer service and greedy service!
Brian Hinson
★
☆☆☆☆
2 months ago
First service on a 2025 Land Cruiser. This service department is not what it used to be. The service person was short on time and rude. I’ll look for another option in the future whenever possible. They have tons of people working but very few who are interested in helping.
Ryan Cass
★★★★★
Edited 11 months ago
Jessica Neveau at the Bill Penny Toyota Service Center was super friendly and helpful while I had some work done on my car today. They got the work done on time and on budget and their 27 point inspection pointed out a few things that I’ll be back to get fixed in the future. The Bill Penny service center is my go to place for all my Toyota repair needs!
Ashley Brown
★★★★★
3 weeks ago
Matthew and Clark in the service department were great! Superb communication. They fixed our issue and made our day!
TB_what
★
☆☆☆☆
6 months ago
I made an appointment at 7:45 am for a routine 40k service appt. At 10 am I received a text with a video of my car inspection and the guy said he recommended wipers and filters replaced and that my brake pads actually looked good but we might want to scrub them from rust buildup. I approved the charges. At 11:15 I went up and asked for my car. I didn’t want to spend my entire day at the dealership. The service guy- Richard said it was a four hour service (the scrubbing of the rotators). I explained I’ve been there since 7:45, had no communication with anyone apart from the one text to approve what sounded like very small nonchalant things. I had already waited since 7:45 am and they really had no intention of telling me it was going to be an additional 4 hours. I had my dad come get me and take me home and got a text at 2:45 my car was ready. So 7 hours for a 40k routine service is pretty wild and clients should definitely be made aware if they choose to stay that the service will add such and such amount of time. I already don’t want to come because of previous slow experiences but this one on top of being 7 months pregnant really put the cherry on top to an already dreaded day.
Sam Slaughter
★
☆☆☆☆
6 months ago
They recommended a service at the "severe duty" interval for a daily driver (about twice as often as the regular maintenance interval). Then they charged a ridiculous price for spark plug changes (about 1.5x what it should have been). The final straw was them up-selling me on an unnecessary service. When I looked into it and realized it was unnecessary, I reached out to cancel it within 30 minutes of drop off, their phones were conveniently "having problems". They also charge 3% extra to use credit cards. They take advantage of all the highly paid people in the area who just want convenience. I'm taking my business elsewhere.
Quality Sound
★★★★★
3 months ago
Great service and employees! OEM parts make a difference, don’t fall for the cheap parts at oil change places your wasting time. These guys are outstanding! Corley went the extra mile and I appreciate it! 😎
Spencer
★
☆☆☆☆
4 months ago
On Monday mornings, they allow a group of extremely annoying sports commentators to come in the waiting room and ramble for hours as loud as they possibly can. Apparently this happens every single Monday. Do they not have somewhere better to be doing this? Most of us in the waiting room are trying to work from here and on business calls…QUIETLY. Like normal people. These dudes are literally yelling into headsets. I can’t even hear myself think. That alone ruined my experience. The service itself was fine I guess… nothing special
kisuna cobbs
★★★★★
a month ago
Tyler was amazing to work with. I appreciated his honesty and communication regarding my car's issues. The service was also completed in a timely manner.
Shaquille Love
★★★★★
5 months ago
The scheduled maintenance service and tire issue was tended and fulfilled exceptionally! During the process, service tech, ANDREW, provided wonderful customer care by informing me of the different tire purchase options to consider. He went above and beyond to ensure that I left the facility with a HEALTHY vehicle and money still in my pocket! I appreciate you, ANDREW! Bill Penney, you have a GREAT work associate on your team!
Craig Puckett
★★★★★
3 months ago
Amazing! Tyler Long was my service rep. I'm visiting from out of town and had an issue where a local car wash had knocked off a small part from my fender. Not damaged, just knocked out of its place. He said they could definitely get it fixed. Even though there was a lot of people waiting for service, within 10 minutes my car was fixed and ready to go! And also within the Christmas spirit, he did not charge me a thing! Thank you so much to the dealership and to Tyler!
Izzy Miller
★
☆☆☆☆
a month ago
I am awaiting a response from the service manager but I took my 2024 Highlander in last week for a rotate. I have a slow leak in my passenger side front tire. They noted that it was low when I brought it in. A week later, tire pressure sensor came on which was expected but what wasn't expected was for that tire to be in the same place. They took my car in for a rotate, I waited an hour, whoever worked on it tossed some air in the tires, and they most certainly did not rotate them. Absolutely astounding. I called them and they told me that I could make another appointment and I simply do not see that as an appropriate response.
Dawn Cangelosi
★★★★★
5 months ago
This is a review for the car rental part of Bill Penny. It is to the left of the service department. Free rentals for warranty work and they do rentals daily, weekly, a max of 29 days. The ladies (Mariah and Sierra) who rent the cars make it super smooth and easy. Might consider this over enterprise or budget cars. You get to drive the new cars. Well worth the money!
