About Business
Firestone Complete Auto Care is a leading Car Repair specialist serving the Arvada, CO, Arvada area. They provide a wide variety of solutions, including Tire shop, Auto air conditioning service, Auto repair shop, and other Car Repair tasks. Boasting a solid 3.7/5 rating from 319 verified reviews, their reputation precedes them. As a locally-owned business in Arvada, CO, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Arvada, CO.
Google Reviews
Andrew Gallegos
★★★★★
a month ago
I had an excellent experience working with Devante, the Sales and Service Specialist (SSS), at Firestone Lake Arbor. From start to finish, his customer service was outstanding. He communicated clearly, honestly, and consistently, making sure I understood every detail without ever feeling rushed or pressured. Devante took the time to listen to my concerns, explained my options in a straightforward way, and followed through exactly as promised. It’s rare to find someone who combines professionalism, transparency, and genuine care for the customer the way he does. If you’re looking for someone you can trust who actually communicates and delivers, ask for Devante—you won’t be disappointed. Five stars ⭐️
Keith Stockley
★★★★★
a month ago
⭐⭐⭐⭐⭐ I had a great experience with Devante, the Sales and Service Specialist (SSS), at Firestone Lake Arbor. His customer service was top-tier from the moment I walked in. Devante communicated everything clearly and made sure I fully understood my service options and costs. He also took the time to explain the CFNA card they offer, breaking down how it works, the benefits, and how it could help manage unexpected auto expenses—no pressure, just honest and helpful information. His ability to communicate, stay transparent, and actually listen made the entire process stress-free. Highly recommend asking for Devante if you want someone knowledgeable, patient, and genuinely focused on helping you.
Ashley Suzanne
★★★★★
a month ago
I had a really positive experience here after a a stressful car experience. I called multiple times and ended up unexpectedly having to tow my car there. I spoke with DeVante throughout this on the phone and he was very kind and helpful. The result was that this whole situation ended up not being as stressful as it could've been. I was able to get my car in before they opened and they started right away; I was able to get my car back that afternoon with everything taken care of. I had a lot of stuff to fix and really appreciated the good discounts and promos offered to me which really helped me with the final price.
Felicia McCrimmon
★★★★★
a month ago
I have been bringing my vehicle to them for the past 2 years. They always keep me informed and set proper expectations on cost and time. They do not try to get me to have unnecessary repairs done. The night dropbox has been very convenient for me.
Motomom766
★★★★★
4 months ago
We came in, didn’t look super busy. The gentleman that was inside quoted us a price for 4 new tires, but said we can do it right now. It took an hour, we walked to Target while it was being done. When we came back our hood was up and they were just finishing up. When we paid. We asked why the hood was up. He stated it’s a company policy for safety, it tells everyone they are working on it PLUS they topped off my windshield wiper fluid!! These guys were top notch!! We will continue to go to our local Firestone!
Linda Bowie
★★★★★
3 months ago
Walked in without an appointment, was checked in right away & taken care of in a very reasonable time frame. Got an oil change, had shocks & several other things checked. James was very personable & helpful. Even checked my tire tread himself. Very welcoming waiting area. I highly recommend their service!
andrew guernsey
★
☆☆☆☆
a month ago
The Firestone store on 80th and Wadsworth in Arvada is a scam, beware! I took my car to get an alignment done and after it was completed on the way home, I start to hear a loud knock underneath the car.(which wasn’t happening before). I then drove the car right back to Firestone to see what was going on. There explanation was (“your drive shaft was bent, and now that we’ve straitened it, it might be rubbing now, but when it was bent, it wasn’t rubbing and if you don’t have us fix it for $570.00, it’s not safe to drive.”) Absolute scammers. I had the car inspected at Toyota a few weeks before, and they said everything looked great. What happened is one of Firestone’s mechanics didn’t tighten some bolts which then ruined the rod, and then they tried to not take responsibility when it’s clear as day. Never going back, and I will be reporting this to the better business. Do not go here if you don’t want to be taken advantage of.
Dariusz Gordon
★★★★★
2 months ago
I have been coming here for years! They have never let me down. Great place. Just fixed the thermostat this visit. On the expensive side but I needed it done. Great customer service hard to come by. Thank you team. Cadillac Escalade serviced on this visit.
Christopher Schneider
★★★★★
Edited 3 weeks ago
Tristan and Davante are straight shooters. I have been looking for a local garage I can trust since I moved to Denver in 2018, and after getting upsold, over-charged, lied to, and largely ignored elsewhere (especially at the dealerships for my two vehicles) I believe he and his crew at this particular Firestone location have earned *all* my vehicle needs going forward. I cannot recommend him and the crew at Firestone enough!
James Bowie
★★★★★
4 months ago
Service is always done well here, and the staff is very knowledgeable. If there's something you don't understand on their recommendations, they're always happy to explain it to you, or show you on the vehicle itself what they're talking about. Great place to bring your vehicle!
Brittany Michael
★
☆☆☆☆
Edited a year ago
Went in for an alignment. The car badly pulled to the right afterwards. Had them redo it. The car continued to badly pull to the right. It went back up on the lift again. They wouldn't give me the sheet for the second alignment (I believe because they were trying to manipulate the results, more below). Third time they adjusted the steering wheel. After that camber is now out of alignment and they tried to tell me that it's now off and I need to take it to the dealership. I think they adjusted the wheel to get it to fail camber to try and make it the dealer's problem. I got the impression that they think women are stupid. I have rebuilt engines and heavily modified my other vehicles. I'm not stupid. Front camber of .1degrees difference side to side has nothing to do with pulling to the right. The numbers for cross alignment on toe and caster were woefully off and that is causing the pull. On top of that they tried to tell me my battery guard was at the end of it's useful life and I needed a corrosion package. I attached the photo of the battery. It looks new. So they are too incompetent to do an alignment properly and scammers to boot. I will never be back. Edit: I went to Firestone in Parker two days after the appointment. They got me in on time and had the car perfectly aligned in under an hour. The service person there was kind and professional. No one tried to upsell me on the fake battery issue. The car pulls true. Not surprisingly at all they didn't try to refer me to Volkswagen for a nonexistent issue.
Staci Giles
★★★★★
a month ago
If I had any family I would tell them about firestone! Always convenient and fast knows what they are doing in service thank you for all the speedy work! The trust is here and not big o thank you Arturo and James!!!
Cariann Luna
★★★★★
4 months ago
These guys are the BEST! Every time I come to get my car serviced they get me in and out quickly. Super knowledgeable and honest in my cars needs which I highly appreciate. Thank you guys for all the hard work you do and always working with integrity.
Andra Cirbo
★★★★★
Edited 3 weeks ago
Honest and quality work performed time and time again. I trust this shop for all my vehicles. James was very helpful and explained everything to me. He helping me to make informed decisions regarding my vehicle repairs.
Scott Williams
★★★★★
4 months ago
Went in for tires and an oil change. Keegan was great & very helpful. He consulted with me on the proper tires to get. Professional and knowledgeable staff. Great service!
Tony Chavez
★
☆☆☆☆
a year ago
I had a really bad experience with this Facility in Arvada. I brought my friends car in to help her get her alternator replaced because it wasn’t charging her battery. The mechanic inform me they would have to take out the air conditioning system to install the new alternator. They fixed the alternator and I paid the bill a little over $1300. Long story short when they removed the air conditioning unit to replace the alternator they caused damage to the air condition unit and now it doesn’t work anymore and Activity my friend who the car belongs to has MS and a medical condition or she can’t be in the heat because of her condition. Took the car back to Firestone in Arvada and they said they didn’t touch it and it wasn’t their fault. So they gave a quote for $1800 to fix it. Plus, when they looked at the car, they drained the Freon out of it in the process while they were looking at it. One of the mechanics from Firestone was eating their lunch inside the hood of her car and left food on the engine. We would just like to get the air conditioning unit fixed that they caused the damage to. They also let all the freon out of the car and didn’t put the caps back on.
Brianna Baldwin
★★★★★
2 months ago
They were so nice and was able to get me in immediately! Helped me understand what was all Wrong with my car. They were quick and fast, so I really appreciate them
Stacy
★★★★★
5 months ago
I just stopped in to get my tire pressure checked and adjusted. Tristan helped me very quickly. What an excellent service to have free tire pressure check and air! Way to go Firestone! Impressed!!
Courtney Davis
★★★★★
6 months ago
Firestone was great! I came in without an appointment because my tire suddenly lost pressure. They fit me in, found the screw and patched my tire within 30 minutes. James was awesome. When I do have to buy new tires I’ll be coming back.
Ashley Blodgett
★★★★★
5 months ago
Tristan helped topped my tires of air when I didn’t know how to do so. He was kind and let me know the difference of when it gets cold and the tire pressure gets low. I appreciate his kindness and knowledge!
