Firestone Complete Auto Care

Westtes of stormwind

★☆☆☆☆

10 months ago

This place is run by scam artists. I took my vehicle here to get a state inspection. This inspection that took over an hour which is ridiculous. Every inspection I’ve had before took less than 10 minutes. All of a sudden my tag lights were broken, which I believe they did that because I checked beforehand and one of my lights were broken off. Then the mechanic tried to say I had fog lights… it was a truck bed light switch… These are the most non-knowledgeable people I’ve ever come across. They’re looking for one thing. MONEY. This is WV people don’t have money to deal with this ridiculousness. Stay away from this place. I took my vehicle down the street and my vehicle passed state inspection with no problem. These people are the worst. I’ve lived all around the country. Former military. I’d give them a negative if I could. This not okay I will be reporting to the BBB and West Virginia Attorney General's Consumer Protection Division.

KoolasXyler

★★★★★

2 months ago

The best place that i have ever been to, the front desk (robert and jared) and the tech (preston) got me in and out in a jiffy

Bruce Ring

★★★★★

5 months ago

Had a low tire leak. They took care of it excellent service Jared Barker was very helpful I would go back again.

Isaac Sinclair

★★★★★

2 weeks ago

I had a great experience. Speedy and great customer service

Tre Tal

★★★★★

6 months ago

Calvin (the mechanic) was phenomenal! I have a 2014 Subaru outback (250+ miles). I had coolant on top of my engine. I took my vehicle to the Subaru dealership in Barboursville and they told me it was a headgasket leak (even after I told them I had gotten the headgasket replaced at a dealership 70k miles prior). I took it to firestone 2 days later and within 15 minutes, Calvin let me know it was a coolant leak from the pcv union. He ordered the parts from subaru, repaired the leak, and replaced some of the original coolant hoses. The repair included a 2 year/24k mile warranty.

Paul

★★★★★

9 months ago

Even though they were busy, they were able to fit me in when I couldn't put off service. They were able to identify the probable issue, and worked through verifying what it was and replacing the part faster than the timeline they gave me. They also identified other possible repairs I should consider, and gave me a list detailing exactly what they recommended, and the approximate cost.

Dallas Caldwell

★★★★★

Edited 4 months ago

I love this place! I’ve used them for tires the last three times I’ve put tires on it and they do everything in their power to satisfy the needs of the customer. Highly recommend!!

Deb Petty

★★★★★

4 months ago

Curtious and helpful in all aspects. Naylan Shadd did a fantastic job. Helpful with all my questions. I will be recommending your location to my friend.

Lindsi

★★★★★

10 months ago

I had a screw in my tire and I called and they said they take walk ins so when I went in they were very honest and said that it was a 3 hour wait . I was unable to do that and had to be back at work but Jared was able to get me set up with an appt the VERY next morning, 8am sharp. The prices are very reasonable. He was very honest and they did not anything extra they did what I had asked and was very honest. Jared was a very friendly employee and had great customer service. I highly recommend.

Dawn Weems

★★★★★

7 months ago

I scheduled an alignment at another local shop who ended up pushing it back from Monday to Thursday. I called Firestone instead and they got me in the same day. They were friendly and super quick, I was able to get the quoted price from the website and was in and out within 45 minutes. Would definitely come here again.

Lindsey Shumate

★☆☆☆☆

5 months ago

If I could give them a -5 I would! I had my daughter‘s car towed there after it wouldn’t start and no lights would come on. They told me it was a bad starter, said they replaced it and it fried so they had to replace it again, and that they did not know what was wrong with it. They said they could not do anything so I needed to have it towed out of there. They attempted to charge me $680 for this one starter they supposedly replaced, I refused and they got it down to $408. I had the car towed and had someone come look at it, it was a corroded ground wire and it cost me $45 to get fixed, this person also confirmed that the started was never even replaced. I paid them 400 bucks for absolutely nothing! DO NOT take your vehicle there! They are scam artists!

Ridge Scruggs

★☆☆☆☆

6 months ago

I am new to WV. My wife needed her car inspected after we registered it in this state. I scheduled my appointment for 10 am. I arrived at 9:50 am. Checked in. Gave them my key. At 10:40, my car still had not been moved. I asked the young man beside me how long he had been waiting. “I got here at 9:45 am for a 10:00 am oil change.” That is when I knew this was not going to work . At 10:58 am, my car was still sitting in the exact same spot in the parking lot. Untouched. It is not the fault of the two front desk staff. When I asked for my key back so I could leave one of them was visibly angry FOR me (NOT AT ME) and was very upset with the mechanics. He apologized and said he would look into this. I took the car to Express Oil Change. They pulled it in immediately. Needless to say, I won’t be going back.

Maxine Pike

★★★★★

4 months ago

If I could give this place 100 stars, I would. On Friday night, on a long car trip alone, I heard rattling underneath my car - it got worse the closer I got to my hotel in Huntington. When I got out & looked, I could see the metal plate underpinning was about to come off. Hotel employees recommended Firestone; it opened at 7 AM Saturday so I got there just before opening. The man who opened the store (shame on me, I didn't get his name) was polite, calm, and very assuring. When he heard me describe the problem, he said it could be taken care of right way; I could tell from his questions he knew exactly. He did the repair himself in less than half hour even before the mechanic on duty checked in. When I asked him how much I owed, he said he wasn't charging me anything. I cannot tell how much I appreciate his skill, his kindness, and professionalism.

Ryan Jones

★★★★★

a month ago

Popped a tire on I64 from a massive pot hole. Live 2 hours away and they were closing in 5 minutes. They helped me out huge and changed the tire so I could go home. They are awesome!

Jackie Arrowood

★★★★★

Edited 3 weeks ago

Awesome customer service - they took care of everything and held my wife's vehicle safe & sound for us until the next day for pickup! Thank you very much!

Sherry Flora

★☆☆☆☆

3 months ago

Had my valve cover gaskets replaced They did more damage Replacing it they still leak. They also did my oil change. Messed up my oil plug when. Changing oil messed up my oil pan It’s leaking heavily. Wasn’t before They replaced my radiator. My engine was clean was a small leak in one of my valve cover gaskets that they replaced.was told the other was close to leaking. They made it a bigger problem My heater and air-conditioning does not work anymore did before asked to speak to the district manager or regional manager, and apparently the district manager wouldn’t speak to me. The store manager wouldn’t help me They did damage to my truck. When they replaced my radiator, they didn’t clean nothing off. I had sludge all over the front of my engine from them dumping fluid in it. Very bad place I have taken things to Firestone before never had an issue The workers were friendly and they did a good job this time they were rude Messed up my 14 Dodge ram spent 1200 on valve pan gaskets and oil change close to a 1000 on the radiator they messed up my vehicle I will not be going back to Firestone 5th ave Huntington wv and I do not recommend it to anyone else bad service

John Gibson

★★★★★

3 months ago

Front desk (Josh & Robert) extremely easy to deal with, helpful, good sense of humor, excellent customer service, excellent communication keeping the customer informed of the status of their vehicle. Highly recommend this location. Been coming to this location for many years due to these 2 gentlemen & their honesty.