About Business
Firestone Complete Auto Care is a leading Car Repair specialist serving the Winston-Salem, NC, Winston-Salem area. They provide a wide variety of solutions, including Tire shop, Auto air conditioning service, Auto repair shop, and other Car Repair tasks. Boasting a solid 3.9/5 rating from 387 verified reviews, their reputation precedes them. As a locally-owned business in Winston-Salem, NC, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Winston-Salem, NC.
Google Reviews
Katrina Mahan
★★★★★
2 months ago
I heard so many goid things about this Firestone location and I'm thrilled I used their service. Debra was so friendly when she called to confirm my appointment. Walked into the shop and received a warm greeting from Debra, made me feel like family. The prices were explained and I must say were extremely reasonable. The service experts triple checked my car before returning it. There were no unexpected issues suggested that I take care of. I don't normally write reviews, but the service was so great I had to. I recommend bringing your car to this Firestone location for superior service.
Steven Mahan
★★★★★
2 months ago
I had an appointment and arrived 15 minutes early. They got started on my vehicle right away. They did a great job mounting my tires and on the wheel alignment for my Alfa Romeo Giulia. They had a nice, clean waiting area with complimentary Keurig coffee to enjoy while I waited. Service was thorough, quick, and prices were reasonable. I would definitely come back.
Jose Perez
★★★★★
a month ago
I needed a new headlight installed in my after all the snow and ice messed it up over the pass few days. I called in about 30 minutes before the shop was supposed to close for the day and immediately got an answer from one of the associates! Very helpful and extremely friendly they told me to come right in! When I arrived I was greeted by friendly staff and they serviced my car super fast I was in and out!! They offered me free coffee and WiFi while I waited. This is a clean, professional environment and I would recommend anyone to go here for their service needs!!! 10 out of 10 I’ll definitely be back!
Andrew Moore
★
☆☆☆☆
a month ago
My wife was quoted $1,500 for an alternator and serpentine belt replacement. After calling around, I found multiple local shops charging between $700–$800 for the exact same repair leading me to think they tried to take advantage of a woman panicking over the phone. Tim was difficult to work with, he tried to upsell her on new tires when hers had recently been replaced and a few other parts that were recently inspected and confirmed to be working. He also told us we would face a "higher diagnostic fee" if we towed the car elsewhere and we could only get back to our original quoted price if we went with them for the repair. We then had to discuss with a manager to get the diagnostic fee back to what we were originally quoted so that we could just get the car out of there to a more reputable shop. Overall save yourself the headache and avoid this shop altogether.
Fawn Abdelkarim
★★★★★
a month ago
I had a flat tire because of ice and the team here was very helpful with getting me a new one. I didnt have to wait too long. They also didn't quote me the most expensive tire available. I appreciate that they weren't trying to upsale.
Steve Vest
★★★★★
2 months ago
Outstanding support today with our 4-wheel brake pad replacement. Staff were helpful and patient with explanations and recommendations. Work was completed on time, price was competitive, and we are satisfied with the results. Brakes work!!! We have always had positive experiences with the great crews at Firestone.
Respect The Taste
★★★★★
4 months ago
Brought several vehicles here for various repairs from new rotors and brakes to wheel alignment. They always explain up front any fees and I have never had any issues with price, quality, or repairs. Thanks for a great customer service team!
K
★★★★★
2 months ago
Firestone Complete Auto Care was excellent and truly exceeded my expectations. I had my tires, rotors, brake pads, and alignment done, and the service was top‑notch. Highly recommend them for their quality work and friendly customer service.
Anthony T. Johnson
★★★★★
3 months ago
The mechanic was exceptionally courteous and provided me with all the necessary information upfront.They promptly contacted me regarding recommended work on my car. I am thoroughly satisfied with the staff’s dedication to their work and their commitment to providing clear explanations and ensuring the completion of tasks.
Isaac Sowah Badu
★★★★★
3 months ago
I had a great experience at Firestone Complete Auto Care. The team communicates clearly and takes the time to explain everything before starting any work on your car. I really appreciated how transparent Brandon was—no surprises, just honest and straightforward service. They also make sure you fully understand the issue and the plan to fix it, which gave me a lot of confidence in their work. The staff is professional, friendly, and efficient, and you can tell they genuinely care about doing the job right.
Marquis H Barnett
★★★★★
4 months ago
Dale and the team at the Firestone on Reynolda are truly experts and super professional. No pushy sales tactics or trying to upsell you things you don't need or want. When they tell you, you need something, you can trust it is a NEED. They help you prioritize your car care and never try to break the bank. I visit EXCLUSIVELY for my vehicle needs! The facility is newly renovated as of summer 2025. It is clean, open, and welcoming. You can watch them work on your car in real time.
Hanna Mots
★★★★★
3 months ago
Easily 5 stars for the service done here! I had issues with my car for weeks and didn’t have time to get it looked at. Firestone took a look at it and got it fixed within a couple of hours! They were very quick and transparent with the parts I needed fixed. I appreciate their help today. Thank you!
Candace J
★★★★★
3 months ago
Employees are always friendly and take exceptional care of your vehicle. The facility is clean and they’re honest and transparent with their pricing. I’ve been a customer for years and will continue bringing all my vehicles to Firestone.
val olney
★★★★★
5 months ago
They could have done over $300 worth of maintenance we requested (that the dealer recommended), but they determined that the issue was covered by the warranty and charged just for the inspection. They’ve got my business for the foreseeable future! So glad to have found honest folk. Highly recommend!
Joshua Chacon
★★★★★
4 months ago
The Firestone team did an excellent job changing my tire. The employee was professional, friendly, and worked really fast. I was in and out in no time, and the service was top-notch. Definitely appreciate their help and would recommend Firestone to anyone needing quick, reliable service.
Tiffany Bolen
★★★★★
4 months ago
They’re very upfront which I liked. They were short staffed and super busy the day I dropped my car off but they still got to and finished it quickly the next day! Fair prices and they didn’t try to pressure me in fixing everything at once, they were understanding about what I could afford. Which is rare when you’re a girl taking your car to a shop haha. Overall 5 stars, I do recommend!!
Thomas Perrault
★★★★★
2 months ago
Convenient and fairly priced. Needed an alignment. They found me an appointment got me in and out in a reasonable time. Nice staff and comfortable waiting area!
Greg Scott
★★★★★
5 months ago
Road hazard damaged a tire beyond repair. These guys took us in on an emergency basis and replaced the tire, serviced the car, & realigned the front end as we waited They were quick, efficient, friendly, and very reasonable. I felt like they gave us service well above what we expected.
Kevin
★★★★★
3 months ago
Great service, appointment started on time, knowledgeable and friendly, engaging staff. Tire install and oil change completed in a timely fashion. I do and will continue to recommend them to friends and family.
Rachel Sites
★★★★★
2 months ago
Came in with a flat tire and they did a further inspection that found a few other nearly critical issues, like my battery. Great desk team that took the time to explain everything, even on a busy day. Genuinely kind to all the customers coming in.
