Frank's Garage, LLC

Quanna Hill

★☆☆☆☆

2 years ago

I DO NOT RECOMMEND THIS GARAGE!!!!!!! I just brought a used car off a lot 2 weeks prior to contacting and frank asking if he could put in a new thermostat. He kept my car for 2 weeks then called me and told me that my car was infested with mice!!!! Mice from his garage!!!!!! He tried to blame me!! I said I don’t have mice. We said he he has a cat so no mice should have gotten in my car but it did!!! And they chewed through my wires my insurance quoted me $1300 to fix!!! I went from needing $300 for a thermostat to $1600 for a thermostat and new dashboard wiring! He held my car hostage telling me I still needed to pay $300 for his labor. At this time I was just gonna say F it and leave the car. But after a while I decided to get me car back! I went to pick my car up they tried to say I owed $500 for parking fees that no one ever said anything about, my front bumper was hanging off and my tires were changed. My cars odometer was significantly different so I know they were driving around in it!!! My paperwork in my glove compartment are shewed through. Worst shop ever!!!! Don’t ever go here!!!!

Tamera Lane

★★★★★

4 months ago

Absolutely loved the service and honesty here, no better people and no better service anywhere else!

Alea Denny

★★★★★

10 months ago

I had a car, I needed painted and some other work done. They were really nice people , thorough at all they did. I was super happy with the finished product

Mikey Patty

★★★★★

9 months ago

Extremely friendly and professional. Fixed my ac in my f150 for a reasonable price. Very happy and will be back.

Gianni

★★★★★

a year ago

Friendly, bilingual (English + Español), and honest mechanics! They always answer the phone when I call + they’re very knowledgeable and informative over the phone if you’re thinking about coming in. Their prices are also reasonable/affordable compared to others around Winston Salem. I recently got a wheel alignment here and the mechanic was very informative about what my car did and *didn’t* need done. I did not feel pressured into making expensive repairs or replacements. I went early in the morning and they had me in and out fast! I will continue to get my car serviced here!

vince

★☆☆☆☆

8 months ago

Began working on my car without consent. Decided to back out of the project when asked for communication of needed repairs before doing any work and when asked for an itemized receipt. Very unwarranted smug attitude. Terrible customer service. Wouldn't recommend.

James Bowen

★☆☆☆☆

8 months ago

Might do good work but he told me he was on verge of going out of business and this is why, $125 labor rate, and marking up a part 50% that he has delivered from autozone 5 minutes up the road. I asked him to break down the charges so i would know and that is when i see he was charging $40 more for a part to be delivered by another company five minutes up the road when i was there and ready to have the work done. Maybe dont try to take advantage of people and you wont be on verge of going out of business. I went in for a simple $70 alingment and he then wanted $365. Basically just a business that is struggling tried to take advantage of me. Literally wanted to charge $40 to have someone who doesnt even work for him deliver the parts 2 min down the road.

Tiffany Hazlewood

★★★★★

9 months ago

This company recently fixed one of my friends cars on short notice and was on top of it! Had a great turn around and took care of her with a great rate! Now her and her baby don’t have to ride in a hot car all summer! This company should earn everyone’s business!

Dinah Nahid

★★★★★

9 months ago

This place did an excellent job with my friend’s jeep recently! They even fixed her AC up really well! Thank you for being kind and doing an excellent job with her jeep, especially with this summer being very hot out.

chris gonzalez

★★★★★

10 months ago

I’ve been bringing my vehicles to Frank for over 10 years. I moved to Charlotte and STILL bring my vehicles to Franks Garage. Once you find a good, honest mechanic you stick with him! The equivalent to a good barber 😂 you just don’t go anywhere else! Fast & Reliable service and I plan to continue supporting this small business for years to come!

Shanice Williams

★☆☆☆☆

2 years ago

They have a body shop that works in the back…had my car over 3 weeks and when it was picked up we noticed there were ac issues…one of the issues they were supposed to have worked on. Contacted David to resolve the issue and he told us to contact the person who dropped off my car (a story for another day but David will know exactly who I am talking about) The ac has been blowing luke warm air, turns on loud and not picking up the outside temperature and according to another shop I had to take my car to, they must’ve lost the sensor and caused the wires to severe because it was wrapped around the coolant fan. All these great reviews, I would’ve expected better but in my case, bad business! I shouldn’t have to be paying anyone else to fix an issue that was created here. I guess after threatening to sue after claiming to not want to return my car, they didn’t wanna do the job correctly.

Thomas Miglin

★★★★★

7 months ago

In the middle of a summer road trip, the car’s AC stopped cooling. Took it to Frank’s on a Friday afternoon and they had it completely fixed in less than 2 hrs. Great service and the price was more than reasonable. Thank you!

Broadway Joe

★★★★★

7 months ago

Listen.. Frank and his crew came thru in the clutch for my family and I. Driving from PA to SC, our Caravan started experiencing overheating issues just before the WV/VA line. Then, once we crossed into NC, the van was no longer drivable. We called Frank and he said he'd get us right and back on the road. Turns out there were 3 holes on the inside of the radiator we had no idea about until we got to the garage. Frank wasted no time getting a new radiator and thermostat installed for us (at a very reasonable price), and within a 3 hour time period, we were back on the road to start our vacation. If I could give more than 5 stars, I would- but that's all Google allows. Thanks again, fellas!!

Kenny Denton

★★★★★

6 months ago

I lived in winston for 16 years but 9 years ago my wife and I moved to my hometown of morganton nc. With that being said here it is labor day weekend and I'm on my way here to winston to visit in laws for the weekend when I noticed my serpentine belt on my new hyundai tucson was shredded. I am a fair mechanic but this is a job especially out of town with no tools. Most shops were closed so the only one I could find was Franks. I called and told him I had the belt already and asked if he could do it. He said come on by and so I did. The mechanic was a different person than I spoke to but both guys came out and got the car. They took it in immediately and was finished within 30 minutes. This was not your average belt. They were very professional and efficient. They could have charged me an arm and a leg but they did me right. I would absolutely recommend this shop. I'm very impressed

Eden Kinsey

★★★★★

3 years ago

Frank and his team performed quick and efficient repair on my front fender that was cracked. I am 100% pleased and will be using him for all my car repair needs while I live in Winston-Salem. As a grad student new to the area, he was respectful of my time and worked with me. I can not recommend his garage enough! Kind, Thoughtful and Efficient! My car looks good as new! (Photos of the repair and the before damage attached.)

Matthew Boles

★★★★★

4 years ago

Let me start off by stating I had no idea where to take my car to for repairs due to being ripped off three times prior. I looked at reviews on several repair shops on here and decided to give Frank's a try. I dropped it off during a bust time right before Christmas and due to the holidays had to wait a few extra days but no worries bc I had a rental car. During the time of repair he also found that my car had been wrecked prior and there was no report of it. He spoke to me about how places like Carmax and other dealers rip people off by not having to tell you it's been in a wreck if the carfax doesn't have it reported. Corporations need to accountable for their actions, and weel need to start stepping up to ensure they do.... However Frank's shop did awesome repairing the damages done and everything was replaced brand new straight from the dealer. Like nothing happened 👍. I appreciate their time and effort dealing with the auto insurance people that are headaches. I will most definitely recommend them to others as well as come back if needed💪👍. Thanks Frank's!!!!!

Sharon Caldwell

★★★★★

6 months ago

My car only needed a sensor but Some one else took my car apart then my car needed a new motor. I had it towed to Mr. Frank. He got me a great motor with low miles, put it in and put my car back together for a great price. He did an amazing and awesome job!! I highly recommend Mr Frank. Great Job 👍😀