Michael Smith

★★★★★ a week ago

Joseph Patteson

Fair, honest, prompt. Good experience
★★★★★ a week ago

solomon pitan

The manager was knowledgeable & very helpful
★★★★★ 2 weeks ago

Tia Wade

Really kind hearted people!They communicated with me every step of the way when it came to my car.I Drive a Mercedes and was worried about them not being able to work on it but They did just that and gained a loyal Customer. ✨10/10✨
★★★★★ a month ago

Antionette Booker

My visit was just a routine maintenance visit, they took very good care of my car. The staff was very nice and personable. They make you feel like family and very willing to take very good care of me and my car.
★★★★★ a month ago

Keshia Smith

★★★☆☆ a month ago

Mikayla L

Sean is an amazing tech and did a wonderful job with my service. He even took the time to explain things to be sure I understood exactly what was going on with my car. Def recommend!!
★★★★★ a month ago

Ciarra DeLoatch

★★★★★ 2 months ago

J.K. Conway

DO NOT GO HERE. Don’t waste your time at this location. Waited 7 hours for rotors and brakes that were covered under warranty. Was given one excuse after another. Parts company took 2 hours and then didn’t bring all the parts. When they came back it took hours and then they still didn’t bring all the parts! They finally got the parts from another company that came in 5 minutes. I would give zero stars if possible. A complete waste of my entire day. No apologies from any employee. Kept blaming the time on the warranty company. Worst customer service I have ever experienced.
★☆☆☆☆ 2 months ago

janae wiggins

fast and kind, shoutout to antonio
★★★★★ 2 months ago

Rachael Keplin

They quite literally went so above and beyond and repaired a faulty sensor in addition to my tire patch. Thank you for your kindness and expertise!
★★★★★ 2 months ago

Jimmie Keyes

Great prompt and excellent service. Thank you
★★★★★ 3 months ago

Lia Handy

I usually have a halfway decent experience here, but after my most recent time here I won’t be returning. 2 days ago on my way home from work I realized I ran over a heavy duty roofing nail (has a flat metal square on the end of it which was what I saw sticking out of my tire) and I headed straight over to this Firestone after seeing it. First red flag: I called about 40 minutes prior to them closing and asked if my car was ready, and they said yes. I get there and they tell me actually my car isn’t ready, and that they have to order a new tire for my car because it couldn’t be plugged, and they didn’t have the correct size tire for my car in stock at the location. They tell me the tire should be in around 8 or 9 am the next morning. Mind you, I have to be at work at 8 the next morning, which isn’t a big deal at the time because I thought at worst I’ll get to work around 10 hopefully. The next morning, it’s 9:30-9:45 I haven’t heard from them. I call and ask about my car, they say the tire was just delivered about 15 minutes ago and they’ll be on it shortly. Hearing this I expect a call back when my car is done, right? Well 11 am comes and I call again and they tell me the car is ready. Why they didn’t call when it was done, I don’t know. I go to pick my car up, pay and get the keys, go to my car and it won’t crank!!! Mind you I just replaced the battery 2 years ago and it hasn’t given me any problems whatsoever!!!! I go to tell the guy at the desk this, they’re just like “oh that’s weird” and use a jump starter to start my car. I thought maybe my lights were left on overnight or something and didn’t think much of it, and went to work because I was 3 and a half hours late at this point. The rest of the day my car gives me no issues, but the next morning I go to leave for work and my car won’t crank. AGAIN. So I had to get a jump and bring it back hoping you know, since obviously something happened to my car in their care they wouldn’t charge me to fix it right? No. They charge me $220 for a new battery, and I feel like I don’t have any other options because I have a Firestone credit card and can’t afford to take my car elsewhere and pay out of pocket for a new battery. I would also like to mention I was a lot more polite than I should’ve been throughout this whole thing, and would like to warn any woman coming to this location to just look elsewhere if you need any kind of car work. I went in just to get a tire plugged or replaced and $320 later, I regret coming here.
★☆☆☆☆ 3 months ago

Lee Richardson

Here’s your review for Google: Terrell was incredibly responsive and made sure my daughter’s tire was repaired quickly. He explained the road hazard coverage and overall warranty clearly, and walked me through all the options to resolve the issue. I had no concerns because he followed through on everything he promised and stayed in constant communication throughout the process. His professionalism gave me complete confidence in bringing my daughter’s vehicle there, even though other options were closer. Highly recommend!
★★★★★ 3 months ago

Wilmer Sarria

Compre llantas alli y una quedo mal balanceada. Y segun ellos tengo un rodents malo. Y con las llantas vieja no vibrava nada...
★☆☆☆☆ 3 months ago

Alphonso Chambers

I waited all day for my car to be diagnosed with needing brakes and rotors. I called the store after receiving the diagnostic via email and was told I would be contacted back as he was working on my quote. After waiting 2 hours for the returned call, I called back and was told I had to be called back again. I understand the shop may have been short staffed but the fact that the employee told me people kept walking in and he did not have time to review the parts and labor to make my quote to fix my car is unacceptable. After receiving my call back I was told give them an hour to have my air fixed which turned out to be a lie! I had to wait another 2.5 hours for the car to be completed. This is the worst customer service I have received from Firestone.
★☆☆☆☆ 4 months ago

Kayla Smith

If I could give zero stars, I would. This firestone location sucks. I am in Greensboro for school and was having trouble with my car.I got my car towed to Firestone and they wouldn’t even look at it. They gave me a straight no at the door without even telling them my situation. I would never recommend anyone to go to this location ever horrible customer service.
★☆☆☆☆ 4 months ago