Firestone Complete Auto Care

Kelley Rasberry

★☆☆☆☆

Edited a year ago

Do not take ur vehicle here. Took my truck in for new tires and oil change. After paying over 2300 found out they broke my wheels and didn't even say anything when we picked the truck up and didn't put a sticker for oil change or inform me of the milage at the time of oil being changed. Hopefully they make it right but replacing the 2 wheels they broke is around 3 grand and I doubt they do

Rigoberto Holguin

★☆☆☆☆

2 months ago

Worst place ever, it took them 2 days do to a simple alignment and balance. When I drop it off they didn’t have a single truck in front of me. STAY AWAY FROM THIS PLACE!!

Scott Purtle

★★★★★

a month ago

Very friendly staff and got my car in and out in a timely manner. As matter of fact I have another service coming up this Saturday from the same shop

Crystal Rodriguez

★☆☆☆☆

7 months ago

I’ve been a loyal Firestone customer for years and have never had a bad experience until recently. I brought my car in on Aug 17,2025 to have my front tires checked for warranty coverage. Instead of explaining whether they qualified, the shop went ahead and replaced both tires without my authorization. I was originally billed over $800, and only after pushing back did the labor fees get removed, bringing the bill to $630. After contacting corporate, I did eventually receive a partial refund of $451, which I appreciate. However, the way the store manager handled everything was very disappointing. He promised to call me about my refund but didn’t follow up until I choose to call and see if he was able to speak to his higher ups. After 30 mins or so of hanging up he called me to ask how long it would take me to get there, as if I was inconveniencing him. That’s not how a loyal customer should be treated. To make matters worse, nothing about my car’s other needs was explained to me unless I specifically asked. For example, I later learned my master cylinder fluid was low, but this was never mentioned at checkout. As a customer, that’s crucial information I should not have to pull out of a technician. To be clear I’m not upset about the refund itself. My issue is with the lack of communication, poor customer service, and the way this situation was handled from start to finish. Customers should be fully informed before any work is done, especially when it involves hundreds of dollars or safety-related issues. Firestone corporate was responsive, I was told an area manger would contact me haven't heard from them yet. But I hope this review helps ensure that this location improves how they communicate with and treat their customers.

Christine White

★☆☆☆☆

6 months ago

I dropped my truck off at noon they said it would be about an hour and a half .. went to eat went to Walmart and went back . Still not even touched.. so I give them the benefit of the doubt.. okay cool they said it would be brought back within 20 min .. cool they brought it around and then one of the techs comes in and says the one that's supposed to be working on it wants to wait for another tech so it's going to be at least another 30 minutes before it even get started on.... Cool whatever...I wait.. I wait.. come 4:00 My truck is finally done and I only got three tires.. I would not recommend coming here..especially if your a woman. They will acknowledge the male customers before even acknowledgeing the fact that you walked in. I'm only giving it one star because there was one employee in that entire building that was polite to me.. i wish I would have gotten his name.

Paola

★★★★★

7 years ago

I came here at 7am on a Saturday morning. I was taken care of really well. They have great customer service. I received an oil change, new wipers blades, brake pads and rotors and a new filter. Thank you firestone!

Joshua Stubbs

★☆☆☆☆

3 months ago

Called to see if i can get an appointment, they said I had an “appointment” at 9:30, i get there before 9:30, they said there was a giy in front of me so it would be 1 hour before they could put me in, waited till 10:45, and asked them how much longer before they put my truck in, all they could say was i was next, waited little bit longer and they still couldn’t pull my truck in. Grabbed my keys and left, do not recommend coming here

Sean Danley

★☆☆☆☆

8 months ago

Absolutely worse tire shop i have been to! Called them up to find a set of tires guy tells me they have a set i ask him if they would be able to put them on that same day cause it was already later in the day the guy says yes it should not be a problem he can get me in right away. I showed up at 5pm they closed at 7pm the guy tells me they have an oil change ahead of me but my car is next, cool. 2 hours later 5 min before closing time they still havnt started on my car and the guy tells me that the tech said my was gonna take longer than expected and asked if I didn't mind waiting another hour I said ok I need the tires put on so I will wait. The guy comes back 5min later says the tech can only do the tires on the back because they can't lift my car with the car lift. I asked him if he had floor jacks he said yea I asked him if he wanted me to come out there and show them how to jack it up he said yea so I went in the show to show the tire shop guys how to jack up my car then this guy tells me he has to call his boss. He goes and calls his boss then comes back 10 mins later to tell me they can't do it at all now because he let me come in the shop.... not 1 person in that shop that day should be working in any shop especially the tech its crazy that he couldnt jack up a car and change tires should have been fired on the spot. I won't ever go back and will make sure anyone i talk to knows not to go there!

Bryson Johnson

★☆☆☆☆

6 months ago

Workers standing on their phones manager that don't come out of his office no one at the counters.. worst place to go for tires ... should be able to put 0 stars

Tommy Pool

★☆☆☆☆

9 months ago

I live out of state and needed to help my son get his pickup diagnosed and repaired. This shop did NOTHING for three weeks! After numerous broken agreements, He picked it up to take it elsewhere. We will NEVER go back. Good luck if you take your vehicle there!

Karina Romero

★★★★★

a year ago

Thank you to Jesse and his team for helping us out! It was great customer service and they were able to get our tires and install them super quick! We really appreciate them and definitely would come back for another service!

Justin Whittington

★★★★★

a year ago

Alberto did a fantastic job assisting me. He had great customer service and was able to help me get a brand new set of tires in a very timely manner. I will definitely be returning back to this location in the future!

Jeremey Monroe

★☆☆☆☆

a year ago

Whish I would have looked at reviews before taking my vehicle here. Because the reviews is exactly what they said! I took my truck here for an exhaust issue $2400 dollars later I pick up truck as soon as I left herd same noise turnt around and went back they claimed we will check it out this is on Sunday. Monday comes after calling several times they waiting to get more parts. Tuesday had to call more than once for them to tell me parts didn't come in. Wednesday morning called them they wanted me to come ride with them to verify issue. I did. They said that parts was gone be they Thursday. Thursday I called after several calls and being put on hold to finding out parts didn't come again I told them if they don't come Friday I am coming to get my truck. Believe it or not Friday morning they call me ! The parts are here truck will be ready by lunch! 1pm I get a call from them the wrong parts came. I told them I coming to get my truck! And that what I didn't and i won't be back!! And advise anyone else to stay away!

Steve Flatt

★☆☆☆☆

3 months ago

Extreamly slow service, 3 hours for two tires and I was the first customer. Worker just walk around on thier phones…..

Randall Burnley

★★☆☆☆

4 months ago

Not a good sign when you tell the service advisor you have a fleet company and they are obviously agitated.

Christina Klein

★☆☆☆☆

a year ago

If I could give these guys none I would. Ripping elderly ladies off. Shame on you Firestone. When you tell somebody you can do a job for them then they drop their car off and you do everything but that then charge them then tell them you don’t have the right tools to do the job??? Are you serious? Then charge them saying you looked at it. We already knew what it needed you agreed you could do it. My mother is elderly. How dare you. If you are elderly, be careful with these guys they are a joke and a rip off. What a bunch of scammers! Do not use them. Just aweful. Just called Bill Williams in midland and the nice gentleman told me they cannot do my mommas Cadillac because it has the lane changing sensors it will have to be taken to the Cadillac house. Now why couldn’t you just tell my elderly mother on the phone the same thing Firestone????? Why did you tell my momma on the phone you could do it we drop it off and you keep it for hours and charge her just to tell her you don’t have the right tools????? Because you are trying to squeeze and dollar you can out of innocent and the elderly. I can’t believe your stores still stand today. People go to Bill Williams. There you will find truly trustworthy people that aren’t taking advantage of who you are and your disability. They deserve no stars. It upsets me I had to give 1 just so I could warn people. I think that’s wrong too.

Barbara Prochazka

★★★★★

9 months ago

I recommend Firestone from my own Experience. They have always listened to my needs and concerns. They have always been very polite and have I feel gone over and beyond to make me feel comfortable.