About Business
Firestone Complete Auto Care is a leading Car Repair specialist serving the Macon, GA, Macon area. They provide a wide variety of solutions, including Tire shop, Auto air conditioning service, Auto repair shop, and other Car Repair tasks. Boasting a solid 3.9/5 rating from 350 verified reviews, their reputation precedes them. As a locally-owned business in Macon, GA, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Macon, GA.
Google Reviews
music196721
★★★★★
4 months ago
Rob is the best. Patient and able to prioritize and explain what needs to be done first on your vehicle. Keep him around... Thanks Rob
Bee Henderson
★★★★★
4 months ago
Amazing experience, they were very thorough and had no problem with explaining and showing me where my oil was leaking from.
Cheryl Davis
★★★★★
4 months ago
The staff was professional and knowledgeable. They addressed all of my concerns and even made future recommendations for my vehicle’s optimal safety performance.
Debbie Croghan
★★★★★
4 months ago
We pulled into this Bridgestone in a total panic we were from out of town and Jason and Victoria were so kind they got us right in and sent us on our way with ease awesome company awesome people
Erica Salyer Lowe
★★★★★
4 months ago
Team is always professional and gets my vehicle done in a timely manner. They truly go above and beyond for their customers.
MiChanel Kimber
★★★★★
3 months ago
Victoria was absolutely amazing...she saved the day allowed me to travel to Connecticut for my brother funeral....God bless macon riverside manager Victoria....blessings
Lori NeSmith
★★★★★
3 years ago
Took care of my new/used SU -, inspection, brakes, tires, AC and battery, so I could drive it home to Nashville without worrying about my safety. They were quick and did a great job! Thanks for getting me home safely!! Love my new SUV even more now! 😊
BrittaniP
★★★★★
5 months ago
Victoria was very informative she was able to help me and also told me about financing thankfully I was approved and Clint did a great job on my car.
Danavan Bussey
★★★★★
6 months ago
I came to the Firestone in Macon on Riverside Drive because the normal Firestone that I’ve been using since 2008 has a new management crew that is terrible. When I came out and met Jason at this Firestone, they not only fix all of my concerns. They were professional and got me out the door before I even could get back. I’ve told my wife that I’m bringing my car here from now on and I live 50 miles away. This location is fantastic!
Rebecca Smith
★★★★★
2 years ago
We were traveling from Knoxville to Savannah and had a flat tire, able to get it patched, but unfortunately got flat damaged and would not have lasted another 50 miles. We were able to get to this Firestone who went above and beyond to help us get back on the road and complete our trip by getting our specific tire delivered, swapped out, and balanced in a matter of a few hours. We can’t thank you all enough for your attention to detail and dedication to our safety on the road. Pics are of the flat damage and flat tire.
Jasmine Burse
★
☆☆☆☆
4 months ago
I got SCAMMED!!!!!! I paid $521 for back brakes when I needed the front ones! Immediately after getting brand new brakes my car was shaking!!!! I knew something was wrong! I came to Mavis on Presidential and Tracy and Jay took care of me! Ridiculous how companies will try to get money out of you!
Lorie De La Cruz
★
☆☆☆☆
5 months ago
Without any empathy or willingness to serve the customer’s needs in an emergency tire situation. I called ahead before arriving at the shop to confirm they were open, but even over the phone, without seeing the actual problem with the vehicle, it was clear they had a negative attitude and no intention of helping to resolve the issue.
Michael Nicholson
★
☆☆☆☆
Edited 4 months ago
Horrible customer service, filthy parking lot with bolts and screws and all kinds of other metal bits, crazy expensive, inexperienced and unprofessional. Update; so, 4 weeks after emailing to the email they responded with I still have no response. Their corporate office is the same, they ignore you and accept zero accountability for their mistakes, which are numerous. My next update will include my attorney'a response...
Karson Davison
★★★★★
2 months ago
Great customer service the best in town went in did not take long for them to check me out and see what the problem was I love it. Great team and the lady at the front desk was awesome …… 10/10 highly recommend
Megan Vaughn
★★★★★
4 months ago
Victoria at the front desk was extremely helpful and kind. She got me in and was able to get my car serviced. I originally came in for a tire patch but after inspection, they found nails in my tire. They made sure to talk to me and my husband about it and showed us the issue. We got a new tire and were on our way. Great service and helpful staff!
Anita Pennymon
★★★★★
a month ago
Firestone on Riverside Dr is absolutely awesome. Best service I have received for my car in a while. The customer service was top notch and the service was completed timely.
Ken Daigle
★★★★★
6 months ago
On a recent trip, heading back to Florida from the northeast with my Chevy Silverado and 21 foot trailer. I started getting a throbbing noise in my rear right tire on the truck. The thumping noise was getting worse and so was the shaking. Being Sunday, I had stopped at two truck stops but to no avail, they wouldn’t work on my pick up truck. I traveled 13 miles further to a Walmart and he did not have anybody to tires on. He suggested Firestone a couple miles away. Walked in and explained my problem to Sheena and she was able to fit a tire for me. that was the correct size and reasonably priced compared to other local shops. $170 out the door. I needed something to get me home and that would become the spare as I already ordered tires with the hopes of getting them put on when I got home. She also said that she would take me right in and the gentleman in the shop that day would come out with the jack and do it in the parking lot so I didn’t have to disconnect the trailer. I wasn’t hearing that though because it was a 90° day quite hot. It wasn’t a big deal for me to disconnect the trailer in the lot. He got right on it and told me there was a bubble in the tread and that was the problem. They balanced it put a new valve stem and got me on my way within a half hour. I feel like they went above and beyond to get me on my way. Sheena was great to work with And I give big thumbs up to the service tech, but unfortunately, I can’t remember his name. I highly recommend this Firestone, Sheena and her service tech that day.
Latonya Smith
★★★★★
4 months ago
These folks are fantastic! I called them after I ran over a nail. Another tire shop told me they were booked and busy FireStone let me come right on in. They have snacks and entertainment going in the lobby and the reps are so pleasant and nice! I really appreciate it! Thank you guys!
Fernandez Carter
★
☆☆☆☆
a month ago
I made reservations for 12:00. I get here at 12:00, and I informed the cashier of my reservation, and he has no clue. So he looks it up and then confirms my reservation.... It is now 1:07 and my car has not been serviced for a simple oil change. Why did they have me make a reservation if my car wasn't going to be serviced at the time of my scheduled reservation? 👎
Olivia Jordan
★★★★★
3 months ago
All I have to say is 10 out of 10 recommend. Came to get brakes serviced. Customer service was exceptional!! The whole experience was top tier. Victoria was awesome, patient, and very helpful with everything and any questions I had even in the midst of being short staffed she was still patient, professional and very helpful. I'll definately be back for more services and recommend others to bring their vehicles here.
