Firestone Complete Auto Care

Alex Dusfraine

★★★★★

4 months ago

My 2014 Ford Escape had been sitting in storage for the longest time, needed a lot of work done on it! The brake rotors were rusty and the tires had started to decay from sheer age! (YES, rubber has a finite shelf life!) In two hours, this machine shop managed to resurface my brake rotors, swap out the pads, change the full set of tires, and my car was rolling smooth as butter! All I did was take a walk around the area, do a bit of shopping, and came back to a ready vehicle! Didn't even have to ask for an alignment!

Kayanna Laster

★★★★★

5 months ago

Bought a car off Carvana and I immediately realized the breaks sounded weird. I had Carvana plus and this location was one of the stores it would allow me to be serviced at. They took the car, opened a claim for me, and did the repairs! All super quick and explained everything to me in full. I mainly talked to Curtis but the other staff were super cool and chill too! Thank you!!

Gena Harris

★★★★★

2 months ago

The guys that helped me were very knowledgeable. Did not do the pressure upscale mess!!! The mechanic was quick and thorough. Amazing experience at the Chenal location.

Angela Sims

★★★★★

6 months ago

I dropped my car off for a tire repair early in the morning, my husband and I both said to each other that the customer service was not really great. Drove it home around 11:00 and it went flat. Brought it back the same day and Shawn from the McCain store was there helping out. WOW….. this guy handles your business and customers with true customer care and customer satisfaction!! You need 10 more like him.

David Arnold

★★★★★

7 months ago

I was very pleased that this location was able to work me in without having a scheduled appointment. My car has had an issue with the A/C not working and Firestone got it blowing col air. Now the problem may not be fixed since I’m under the impression that there is a leak, but it’s relieving to know the entire system doesn’t need to be replaced like what another service provider wanted to do. Firestone put dye into the system and asked me to return once the car starts blowing hot air again, and I’m sure it will since it’s been filled with freon twice. Overall I would recommend this location for its reasonable pricing and timely service. Thanks again!

M P

★★★★★

3 months ago

Bryan was friendly and a GREAT help. Walked in without an appointment a d they had my car done in about 45 minutes. Very fast, friendly and efficient!!

Jonathan Summons

★★★★★

7 months ago

Please go see my people at Firestone. They’ve been taking care of my vehicle since 2013. I love Firestone the management staff has always been super nice to me over the years. They have many great deals going on. Please ask about their specials the only place I’m bringing my vehicle to get serviced. They also have top-of-the-line technicians who know what they’re doing!

Tony Tabor

★★★★★

a month ago

The Firestone Little Rock Chenal location is top notch. Every time I've made an appointment, it has been super easy, and they take care of everything.

marilyn harris

★★★★★

10 months ago

I got in with a screw in my tire, I noticed on my way to work - I went to Firestone, I was 3rd in line. They verify my same tire was on site, my tire was replaced, then mounted and balanced. I was out and on my way to work in 45 minutes - I got to work 20 minutes early!

Monica Sanford

★★★★★

5 months ago

Man …. I had the best experience ever! 5 stars!! Talk about fast and friendly service and a great manager who keeps it moving. Great job. My car is running amazing

Jennie Dowling

★★★★★

3 months ago

The gentleman here helped me with a blown out tire, and made my day. John made sure my warranty was up to date for me to get a replacement! Thank you guys so much!

Slide show games

★☆☆☆☆

a month ago

This is the worst service ever. They didn't do anything I asked and “come get this thing” but wouldn't give me a receipt. My Tahoe did not get repaired.

Catie Reeves

★★★★★

5 months ago

Bryan is someone I trust to handle my car. Wherever he goes, that's where I'm taking my car. Period. He's been incredibly knowledgeable, sees to my problem as speedily as possible, and always accurate.

Michelle M

★☆☆☆☆

3 years ago

Brought a tire in to have it patched. My wheel comes back with these brown stains on it that won't come off. I call and describe it as coffee colored stains. The guy tells me "we have nothing that color" here. What?!? I bawled him out. End of call. If they can F up a simple job like this, they don't need any further business from me.

Xander Redburn

★★☆☆☆

a year ago

Not super impressed. I had purchased tires through eBay and they had the option to purchase an installation package and set up an appointment. The person who checked me in at Firestone did not seem to care if I knew how the process worked. I told them I had an appointment through that service package company, he asked another question making it seem like he’d never heard of that. Took my keys and said “you’re sure the tires are here?” Then said okay. I guess there was some other information that had to be sent to them that I wasn’t informed of, and I waited all day, called the next morning to ask if there was an estimated pickup and they said “well we don’t have approval from the other company. So we have to wait.” I understand having to follow processes, and I have no issue with that. However, I had never used this service before. Turns out I had to actually check in through that company as well. Not sure if your techs know that, but that was what finally sent the approval. It would be great if they knew that and ensured the customer did it at check in so that there weren’t delays. Aside from that, the general and complete lack of communication that consistently seems to come from Firestone is astounding. I dropped the vehicle off for a scheduled appointment, and was never contacted in a “hey, we haven’t received approval yet, and it’s getting towards the end of the day.” Who knows how long my car would have just SAT there if I hadn’t called. On top of all of that, charging me an extra $25 to simply put my spare tire back in the trunk (since I didn’t want to sit in the parking lot and take it off myself) was not the most customer friendly. They didn’t even mention any of the issues they saw when I picked the vehicle up. I’m already aware of them all, but to not be given even a check in or an update? Not sure if you all just hate using that service or what, but here’s hoping the next time I need to have tires replaced, I can find someone else. Giving two stars because at least the tires were done quickly ONCE they finally received the info, and work seems to be good. Otherwise, I once again have no desire to patronize Firestone in the future.

Jeremy Price

★★★★★

3 months ago

Friendly service, fast and affordable tire change. Curtis was great. I recommend this location.

Judy Bradley

★★★★☆

9 months ago

Well, the customer service is off the chain. The gentleman who helped me and my brother was courteous and very attentive and patient. He didn't have a judgemental attitude, which made the whole experience move along in perfect time.