Mercedes-Benz of Little Rock

Corporate Team

★★★★★

a month ago

Our Chairman worked with Rosalyn Delph who was more than helpful. Secondly, Caleb Imboden in maintenance did a full PPI for a 3rd party vehicle from a local dealer and saved us from a lemon. We would recommend this dealership to anyone in Arkansas.

Rhonda Summers

★★★★★

8 months ago

Service Department Managers treat you very well. Jason and Paul have been nothing but friendly, professional, and accommodating. Will be buying my 3rd Mercedes from Spencer. Excellent salesman. Go see Spencer and tell him Rhonda sent you. Their waiting area has plenty of drink options, hot or cold. And snacks too.

Amanda Stiles

★★★★★

a month ago

All the staff were very friendly and accommodating. It had been 9 years since purchasing a vehicle. I worked with Devon to help me find a car that was best for me. He was very helpful and not pushy like other dealerships. The finance dept was also a huge help!

Kristi Kenslow

★★★★★

2 months ago

Our experience with Mercedes Benz of Little Rock exceeded all car buying expectations! Thank you, Toyran Patrick, for taking such intentional care of every detail throughout the day with us. Our experience buying from you, and the Mercedes management team, was truly the very best we have ever had. For anyone looking to buy an automobile, Toyran Patrick deserves a chance to earn your business (they have a variety of options on the lot even if you aren’t looking for Mercedes). He gets 5 stars all to himself and is a 10 in every way; knowledge, kindness, patience, and in the recommendations he had for us based on the time he took to understand our buying priorities. We felt like his most important customer of the day. In addition, he took the time to introduce us to their Service Advisor Damon Helton and the service and parts team that would be taking care of any future needs. They too made us feel as if getting to know us was the only thing they needed to do at the time. From the initial look to the signature line this team was really exceptional! This is my first Benz experience but I expect to only return here for any future automobile needs.

Don Pennington

★★★★★

a month ago

I had a pretty great experience. I was dreading the all the trouble and inconvenience, but needed a new vehicle and Mercedes of Little Rock made it a hassle-free experience. Spenser West was terrific as was the GM and the Finance person. Everyone was top-notch! I'd recommend anyone in search of a vehicle to talk to the folks at MB of Little Rock!

Hunter Lawson

★★★★★

2 months ago

Spencer went above and beyond to make sure I was able to get my wife the ride she wanted right before Christmas! Little Rock Mercedes is a fantastic dealership.

Cie

★☆☆☆☆

a month ago

Please do not purchase a Mercedes-Benz from this dealership. The treatment I received was deeply disrespectful and racially biased. I came in prepared to purchase my first Mercedes after years of hard work and saving. Despite walking the showroom, opening vehicle doors, and even sitting inside cars, I was never greeted or acknowledged. Staff looked at me as though I didn’t belong and made no effort to assist me. Meanwhile, a white mother and daughter in the showroom—whose business appeared to already be completed—received repeated attention, water, and courtesy from multiple employees. I arrived about 15 minutes before closing and understand end-of-day timing, but basic respect and acknowledgment should not be selective. This experience confirmed concerns others had warned me about. If you’re in the market for a Mercedes-Benz, I strongly recommend taking your business elsewhere—Texas dealerships offer better service and better pricing.

B Kroll

★★★★★

6 months ago

I recently bought an E-450 Cabriolet from an individual and had a list of questions about it. Patti Rainey, Sales Consultant, took a lot of time out of her day to explain all the ins and outs. She answered every question I had. She was patient, kind and thorough. Later that day she got me connected to Mercedes Me App and called to walk me through it. Patti is the one I will buy my next car from.

Jan Heslep

★★★★★

a month ago

If you are looking for a professional in search of a new vehicle, go see Spencer at Mercedes Benz in Little Rock Arkansas. Our experience was top notch and we couldn’t have asked for better customer service.

Lanye Renard

★★★★★

3 months ago

Purchasing our new AMG GLC 43 from Winrock was the least painful car purchase I’ve experienced. They had a decent selection of vehicles on the lot for the end of year. They were not pushy or overbearing about showing us vehicles we weren’t interested in. There was no pressure to close a deal we were uncomfortable with. We’re very happy with the warranty options and service packages offered to us as they’ve brought us peace of mind. My husband is the busiest surgeon in the state of Arkansas and Perry was able to accommodate his overbooked schedule and streamline the process for him. I absolutely love my new vehicle!

Blake Jackson

★★★★★

a month ago

Perry was prompt, informative and we closed the deal in less than 24 hours. The closing process was easy and I was introduced to the entire team.

Janiah Monay

★☆☆☆☆

3 weeks ago

I am rewriting my review to provide full and accurate context regarding my experience with Mercedes-Benz of Little Rock. My original review was removed only after I was told my ongoing issues would finally be corrected so I could receive the proper paperwork needed to register my vehicle. From the beginning, this experience was extremely frustrating. I purchased what was represented as a Certified Pre-Owned Mercedes-Benz, yet the vehicle was delivered to me with a broken sunroof something that should never be present on a certified vehicle. Instead of the dealership taking immediate responsibility, I had to escalate the matter to Mercedes-Benz corporate myself just to receive assistance getting the repair addressed. Months later, after repeated follow-ups and escalation, I was asked if I still needed help, long after the issue should have already been resolved. In addition, the dealership completed my paperwork incorrectly, preventing me from registering my vehicle and causing delays along with accumulated late fees. Despite providing my correct Houston address and documentation at the time of purchase, I spent nearly two months repeatedly following up to have this corrected. Communication during this process was also unprofessional. The sales manager I worked with, Seth, hung up on me during a phone conversation, and communication became increasingly difficult afterward. At one point, my emails were no longer receiving responses, yet I was told my email had not been blocked. Situations like this made resolving an already stressful issue far more difficult than it needed to be. While the problems were eventually addressed after significant escalation, I should not have had to chase down solutions or involve corporate support for issues that originated with the dealership. A Certified Pre-Owned vehicle should not leave the lot with mechanical defects, and customers should not feel pressured to remove honest feedback in order to receive proper assistance. I hope this feedback encourages improvements in accountability, communication, and quality control so future customers receive the level of service expected from a luxury brand.

Tara Gibson

★★★★★

a month ago

I have had such professional and pleasant experiences with this dealership. Caleb has been exceptional to work with each time. I appreciate how he has been able to assist in some unusual situations with a tire rim that cracked. He was honest and let me know the tire was all good and inspected. Every aspect of my interactions were helpful and professional.

Haley Dixon

★★★★★

a month ago

We cannot say enough great things about our recent experience at Mercedes-Benz of Little Rock — and it’s all because of Jamie Jones! From the moment we walked in, Jamie was warm, welcoming, and incredibly knowledgeable. She took the time to answer every question and explain everything clearly, ensuring that we were well-informed every step of the way. Her positive energy, professionalism, and genuine kindness made what is usually a very stressful experience feel easy and surprisingly enjoyable. She never made us feel pressured and truly went above and beyond to make sure everything was smooth from start to finish. This was truly one of the only car-buying experiences we’ve ever had that felt completely positive and stress-free the entire time, which speaks volumes about Jamie’s dedication and commitment to her customers! If you’re shopping for a vehicle at Mercedes-Benz of Little Rock, do yourself a favor and ask for Jamie Jones — you’ll be in excellent hands!

Rena Nash

★★★★★

a month ago

I did a 24 point inspection for my new MB and the staff was exceptional! Caleb is the best service advisor. The engineer sent a video showing my car during inspection. Nice touch. Great customer service.

Yousaf

★★★★★

a month ago

I had a great experience working with Corey. He helped me purchase my Mercedes-Benz CLS at a very fair price and was willing to negotiate until we reached a number I was comfortable with. Even though I was out of state, Corey went out of his way to show me the vehicle, answer all my questions, and make sure I felt confident in the purchase. He was professional, responsive, and genuinely took care of me throughout the entire process. I highly recommend working with Corey if you’re looking for someone honest and helpful when buying a car.

Gerard Hatley

★★★★★

Edited 2 weeks ago

Over this last weekend I noticed a few drops coolant on my garage floor, I got my GLS 550 into the Little Rock dealership service dept and was met by Damon who assisted with checkin & within an hour he updated me with a cracked radiator diagnosis & stated parts were available for an immediate repair. Damon coordinated me a shuttle ride home & I returned the following day to pickup my car. This was a very expensive repair but I appreciate Damon’s honesty, commitment to professionalism and his continued outstanding service to me and both of my Mercedes vehicles.