About Business
For professional Car Repair care in Salem, OR, Salem, look no further than Firestone Complete Auto Care. Their team excels at delivering top-tier results for Tire shop, Auto air conditioning service, Auto repair shop and related Car Repair needs. Their customer-centric approach has earned them a 4.2/5 rating based on 267 pieces of feedback. They have become an integral part of the Salem, OR community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in Salem, Firestone Complete Auto Care is ready to assist with your next project or repair.
Google Reviews
Ashley Smith
★★★★★
3 weeks ago
We’ve always had a great experience at Firestone, but last night the customer service we received from Giovanni was truly exceptional. We planned to drop our vehicle off to be serviced the next morning since we didn’t have any other options. My husband arrived right at closing time (7:00 p.m.), and Giovanni noticed him and kindly waited an extra 10–15 minutes for me to arrive with my car. He made sure it was safely parked inside the garage so it wouldn’t be left outside overnight. We’re incredibly grateful for his thoughtfulness and outstanding service.
celeste ventura
★★★★★
3 months ago
Highly recommend! Stopped in as my car started to flood inside and I figured it would be safer for me to have a mechanic look at it than me crawling under the car. I luckily had the day off and got my car back the same day. If you’re ok with waiting for the service, then make an appointment here. They did not charge me either! Talk about Christmas spirit! I can’t stop smiling, and the men at the store were very nice and respectful.
Julie Mickler
★★★★★
4 months ago
I would recommend these guys to anyone that needed a set of tires or anything that needed to be done under the hood of your car. They are more than a tire shop. They are very knowledgeable mechanics. And made a 2 day job Into a one day job and didn't cut corners. I got a brand new set of tires and my air conditioning replaced, and a new timing belt. These guys are very professional and super caring and genuine. Thank you guys for making me feel more safe and getting me back on the road in a timely manner. Big KUDOS to the whole crew!
Greg Reynolds
★★★★★
4 months ago
Laddy and the crew did a great job. I went in for an alignment and sensor check. They diagnosed my brakes and shocks which were in need of replacement. (They even provided photos!) The price quote was exactly what I paid and they were able to take care of everything the next day. I recommend you take your vehicle to Firestone for any service it needs and that they provide.
Renee Rain
★★★★★
3 months ago
The staff at this location were incredibly friendly and helpful! They talked me through what was going on with my tire, were very accommodating when scheduling my appointments, and were clear about what was needed to follow up. I will definitely go back when I need new tires in the future.
Rebekah Carrillo
★★★★★
3 months ago
The customer service here is excellent. They always ask before moving ahead with work we didn't discuss ahead of time, and honest about how important it would be (or not) to do certain repairs. I feel safe driving away from this shop knowing the mechanics have done good work.
Sam Street
★★★★★
a month ago
My wife and I own a business 2 doors down from Firestone on Commercial st. so when our car developed a bad front end wobble and started pulling hard to the right l decided to give them a try strictly out of convienience. I dropped off the car at 10am and went back at 3pm expecting to see the car still in the parking lot, but it was up on a lift, all 4 wheels removed.The service Mgr. said we had badly worn cv axles, (which explained a rattle that was driving me nuts) but the pull and wobble was from a "bad tire". Ok here we go, I was expecting the hard sell at some point so I told him to go ahead and replace the axles, I would hold off on the tires for now To my surprise he simply said "no problem, we but we will rotate the tires so at least the bad one is on the rear, just be sure to replace it soon" I went in first thing next morning to see how long they would have the car, and it was DONE.. They charged me exactly as quoted, (which did not originally include a tire rotation). I test drove the car which felt great except for the thumping of the rear tire, just as they said it would. The guys were courteous, professional, and honest with me without any hardsell.. (should add that the service area was spotless). Very positive experience start to finish.
Laura Wood
★★★★★
4 months ago
We had a low tire with a crew in the tire on a Sunday afternoon. Firestone on Commercial was open so we headed there. I think maybe they only had one technician, which is understandable for that day. They not only fixed my tire, but they wouldn't charge, feeling bad for the hour wait. I would absolutely go back. Very nice young men!!!!
Charles Wiggins
★★★★★
6 months ago
Took my girlfriend’s car here for an oil change, brake service, and new tires. The staff was extremely helpful and didn’t try to upsale me on everything. They were upfront and honest during the entire transaction. I couldn’t be more pleased I chose this location. I highly recommend them for your automotive needs.
Lynzey Vanderpool
★★★★★
4 months ago
I walked in without an appointment and despite being busy on a Sunday afternoon they were able to schedule an appointment for me the same day. They repaired my tire and within an hour I was on my way. Highly recommend for your tire repairs!
Cheryl Moderie
★★★★★
4 months ago
They fit me in to their schedule to accommodate my schedule! They mentioned I needed a tire rotation as well and said they could do it the same day and it would be free since they were Firestone tires, even though they were purchased at Costco. I appreciated the fast and friendly service!
Wesley Sanberg
★★★★★
5 months ago
I came in 2 years ago and Jeff helped me with new tires, oil change new wiper blades and some other things. Wonderful service. Last week I came in and Jovany Cruz helped me with tire rotation, air in tires, oil change, new wiper blades, cabin filter and a couple other things that he noticed that needed attention. Again wonderful service.
Ric Listella
★★★★★
Edited 3 months ago
Firestone Complete Auto Care has professionally and reliably taken care of our vehicles for years. Thier customer service is outstanding, staff are curteous, knowledgeable, and professional. Prices are reasonable, they don't try and up sale, and actually work hard to save their customers money. Firestone Complete Auto Care runs regular coupons, saving customers hard earned dollars. Do yourself a favor and give them a try! If you find my review helpful, please click the heart ❤️ icon below! Thank you! ❤️
Stanek firefighting
★★★★★
3 months ago
These guys saved us $1,000 for a brake inspection Jovany, cayden were great and we're the leading the charge to make sure we were good when the dealer (capital) told us we needed the work done....THANK YOU!!!! WE WILL WE BACK FOR SURE AND SEND PEOPLE YOUR WAY
Callyn Dulin
★★★★★
4 months ago
The man at the front was so nice! Him and the younger fella are so kind and never talk down to me when I ask for clarification. They have my business with all of my cars now. I recommend them to my friends as well.
David Bickle
★★★★★
3 months ago
Friendly and helpful. They also resolved the issue of tires that were reserved for my install but other store had sold one of the 4 so just 3 left but got the 4th from a further location.
Amanda Rhodes
★★★
☆☆
6 months ago
The service was good and the technician and front office guys were great! The only thing I didn't appreciate was waiting over an hour for them to do things that I didn't want done that didn't relate at all to what I came in for. My shitty 27-year-old car is not something I care to keep in tip-top shape, so you wasted your time and mine to try and dredge up more work by doing some "courtesy" checks, which we all know is covered in your outrageous labor costs that you charged when you finally got to work on the issue I came in for. This should be something I should have been told and should have been able to opt out of. Know your customer-someone like me-old crappy car with peeling paint-not likely to opt in for things that don't cause the car to not work.
Cynthia Caylen
★★★★★
a month ago
Very helpful and fast service! Came in last minute due to a flat tire and they took care of it without a problem! Definitely recommend for your vehicle needs!
Mark Fery
★★★★★
7 months ago
I would like to thank this Firestone location for all of their help and honesty with me! I purchased the lifetime alignment for my truck a number of years ago, and they are always ready! Not only that, but when I need help, they are there for me. They are honest and upfront about my suspension issues. The store manager Laddie Tofell is definitely a stand up guy, and the reason this location is so good. 👌. I know this because every experience there is above and beyond! The one time a tech made a mistake that caused uneven tire wear, Laddie owned it immediately and made it right, plus some. Speaks volumes for me. Thank you Firestone!
Joanna O'Leary
★★★★★
2 months ago
We had a great experience. We dropped off the car on Saturday night for a tire puncture and it was fixed early on Sunday. We love this Firestone location!!!
