Firestone Complete Auto Care

Adrian Sorapuru

★★★★★

6 months ago

Very good customer service, very timely, and professional. Damien was very professional and got me in quickly, set time expectations, made sure I had everything I needed, and provided great service. I will definitely be coming back as well as recommending others because of the experience I received from Damien and the Firestone Team!

Floyd

★★★★★

3 months ago

Ron and Damian were amazing. Super helpful, professional, and fast. They explained everything clearly and made the whole process easy. This is my go to Firestone location because the service is always great. Highly recommend.

John Gross4

★★★★★

4 months ago

Ulysses was the best and truly went over and above. He needs to be noticed and his attitude and commitment should be honored. He does the right thing not because he directly benefits but because it’s the right thing to do. My fiance’s car was having issues in south austin and she lives in North Austin. We were bouncing around from place to place trying to get a solution before everywhere shutdown. At the 2nd to last place, we figured it out but they couldn’t help. I decided to call the Firestone in North Austin as a hail mary because every place I called had a terrible automated voice call service and whenever I got a hold of someone it took all of 2 seconds to request I go back on hold. I even had people answer and then hang up the second I talked. So my hopes were not high but Ulysses answered. He didn’t overcommit, he came up with a logical solution. He was clear and presented the plan but this location closed at 7:00. He said “no problem” and stayed 40 min to receive my car and document it to be fixed the next day. He didn’t overcommit, he just spent the time to develop and present a solution clearly and then when it was all said and he showed up. It was not complex or hard to do what he did, it just takes character that is hard to develop and uncommon to find. Thank you, Ulysses

Nohemi Jones

★☆☆☆☆

4 months ago

We requested an appointment online, confirmed with 2 different people over the phone. Our appointment was at 5 for an inspection and ac diagnostic. I showed up to my appointment a few minutes early and according to Damien (whom we had spoken and confirmed with earlier ) we never confirmed an appointment over the phone and their inspector left at 4. No attempt was made to reconcile and reschedule. No remorse was shown for the complete waste of time. If the inspector leaves at 4 there were at least 2 opportunities to inform us. Damien couldn’t care less. He just sat there staring at us blankly so we are taking our business somewhere else. I have included my confirmation email.

Amanda Robinson

★★★★★

4 months ago

Man, when I tell you this location is Awesome! I mean this location is AWESOME! Ulises and Chris were such a pleasure to be around not only did they help fix my car they helped brighten my day with their personalities!! If it were up to me, they would get a raise!! Ill definitely be coming back again!! - blue mustang 💙

Alberto Garibay

★★★★★

5 months ago

Ulises has great customer service and communication. I recommend this shop to all my friends and family.

Leslie Catlett

★★★★★

3 months ago

thanks for saving my car!!!! to the entire team who worked on my car on 12.09.25, i send infinite gratitude ... i was on the right trace re: diagnosis, but the firestone techs found the foundational issue ... tldr: my car is running better than it has in a long time ... thank you so very much! an added bonus ... as a woman, i am very aware of condescension from mechanics over the course of my life ... i appreciate that to date, i have yet to be treated with condescension from anyone at this firestone location. y'all are great!

Audrey Clementine

★★★★★

3 months ago

Staff were very polite and knowledgeable. Excellent customer service. They care enough to explain things and answer questions and concerns you may have. Will be returning to this location for any other service on my car from now on.

Joe Campos

★★★★★

6 months ago

Stopped on for a squeaky right tire. Office was kinda busy but the person up front (Ulises) still took the time to greet me and let me know someone would help me soon. Luckily Ulises was the person I spoke with after my vehicle had been diagnosed. He was very thorough in his explanation as to what the problem was and what it would take to have the vehicle repaired. His professionalism and great customer service is what it takes to gain repeat customers! Great work Sir!! Thank you!

Suhana Ganchi

★★★★★

2 months ago

Quick service! Ulises explained everything in detail (which is great & super rare compared to there Firestone). If you’re a girly pop like me who doesn’t know much about cars, I would DEFINITELY recommend this place & Ulises!

Alex Perales

★☆☆☆☆

4 months ago

Dropped my Jeep off Saturday Nov 1 for an oil-pressure warning. They told me they couldn’t look at it because “the warranty company isn’t open on weekends.” I called the warranty myself later. Guess what? They are open on Saturdays and nobody from Firestone ever called. Strike one. Monday morning Nov 3 9am. asked for an oil pressure test I drop off then I get the work order, so I call to confirm they’re doing the right diagnostics. Ron/Rob tells me my car is next and they have to do engine “diagnostics first” before calling warranty. He says I’ll have an update in an hour and a half. Two hours later I call again and suddenly “there were other cars ahead” of me. So it went from my car is next to we haven’t even touched it but it was next for sure. I call back again, and a different person tells me the service manager said they couldn’t start because they needed warranty to approve diagnostics and they “can’t get ahold of them.” Another lie. I called warranty myself. They confirmed nobody from Firestone called, and also “warranty approves repairs AFTER diagnostics, not before.” Warranty then called Firestone for me. The level of runaround here was ridiculous. I called Cody the manager told him about my experience, he sifts the subject to how my warranty company is strict and he is trying to provide proof because they know it is the oil switch and that he has co prove that they are running diagnostics on it and after will test drive it, he tells me they don't do oil pressure test the very thing i asked for.. Didn't address my issues with his service. I even recorded the conversation with him. I go pick up the car, ask what the outcome was. I get, “Diagnostics were clean, we drove it, nothing’s wrong, we checked the oil switch.” I asked for diagnostic results. They can’t provide anything. No oil-pressure reading, no report, nothing. I recorded that conversation to. I am going to escalate this so damn hard and keep escalating and god forbid i have car trouble. I have them telling me my car is good to go. This is a safety-critical system. They marked my vehicle as safe without performing the required pressure test. That puts the engine and my safety at risk. So let’s summarize: • Lied about warranty hours • Lied about contacting warranty • Lied about my vehicle being “next” • Lied about needing warranty approval before diagnostics • Claimed diagnostics were done but can’t show any results • Admitted they don’t do the actual test needed for an oil-pressure issue I had to Uber home and back for this circus. I recorded the conversations because at a certain point it was obvious I needed receipts. I’m escalating with corporate. If my engine ends up damaged because the proper test wasn’t done, I want it documented that this shop dismissed the warning instead of diagnosing it correctly. If you're dropping off a vehicle here, don’t assume “diagnostics” means they actually tested anything. Ask for proof up front. If they don't provide or you're being misled. File your reviews and complaints not just with them but with the BBB. Don't accept the runaround they give. They will try to brush you off hoping you go away. Don't give in. Keep escalating. I am.

Martha T

★★★★★

4 months ago

These guys always do such a good job on my cars. I’ve used this location for everything from repairs to oil changes to new tires. I’ve never had a bad experience. They’re always professional, courteous and prompt. They are also competitively priced with other shops in the area so it always feels like I’m getting a good deal. Highly recommend.

Jamesha

★★★★★

8 months ago

I’m coming back again to get my tire replaced. However, three weeks ago I came in near closing and was assisted with fixing another tire on my care that popped, very quickly. I was able to make it to my son’s daycare in time, so I wasn’t charged a late fee. I am so grateful for the discounts they told me about within the app, because finances have been very tough lately. Oh! Did I mention I interrupted their meeting and they still assisted me? Everyone here is so very patient and kind! Thank you Firestone! I’m many years older than my high school days, but this location has done me wrong since!

Tyler Garrett

★★★★★

a month ago

I needed to get in late to have an emissions test done for my car. Luckily, one of the inspectors was working till close and even though I got there close to closing time, they still made sure to help me out and in a timely manner. The gentleman who helped me initially, can’t remember his name, was also very friendly and helpful.

Parker Polasek

★★★★★

3 months ago

I called at 5:55pm to get an appointment set up very last minute as I just found out my tire had some bad damage and was about to go out. They got me in for a 6pm appointment even with their shop looking almost full of vehicles. Ulises helped check me in and gave excellent service. Robert was the one who performed the tire change on the car. From the phone call to check in, then actually getting the tire changed took less than 1 hour and they performed excellent service. Price was very reasonable. I would recommend this shop to anybody who needs tire service. I really appreciate Ulises and Robert for the help!

Matthew Rineer

★★★★★

3 months ago

I needed to get my vehicle state emissions done, so I called FireStone at 11:41, was told there was an opening the same day at 12, arrived a few minutes before, taken right away, and I was handed my keys by 12:27. When I walked in, I told the very nice woman at the desk I knew I needed an oil change, my regular mileage maintenance, and other things, but at this time I was not interested in getting these things done. I was not rude I simply let her know ahead of time. (I was just laid-off and only want to do the minimum - my vehicle is a 2024 and in great shape so I’ll be fine until I have an income agin). When my vehicle was done she did not try to up sell me or anything. She simply mentioned what they recommended I have done and that the prices for those would be listed on the bill. I paid what I owed for the emissions test, and I walked away. They were fast, polite, not pushy, and I appreciated their service. From Initial phone call, to service completed and keys in hand - in under 45 min. with no pushy up-sell. I’ll be back for sure.

Koreen Garner

★★★★★

3 months ago

Exceptional Service from Ulises! I cannot say enough about Ulises! From the moment I walked in, he went above and beyond to make sure I was taken care of. Ulises was professional, honest, knowledgeable, and genuinely cared about my situation not just treating me like a number to make a sale like some places! He took the time to clearly explain my options, answered every question without rushing me, and made sure I felt confident in the decisions being made for my vehicle. His communication was excellent throughout the entire process, and there were no surprises! It’s rare these days to find someone who combines expertise with true customer care, and Ulises absolutely does. Because of him, I’ll continue to return to this Firestone location and will confidently recommend him to friends and family. If you’re looking for someone who treats you with respect and delivers top tier service, ask for Ulises you won’t be disappointed!