Just Hail Round Rock

Michael Hare

★★★★★

a year ago

Highly recommended! From A-Z they deserve 10 stars! From my 1st call their communication was unparalleled. Communication is very important to me. From the office staff to the service people to the drivers I could not ask for better. When they picked up my vehicle it looked like the texture of a golf ball. When it was returned it was show room quality again. Just Hail took care of everything. They dealt with my insurance, picked up My Vehicle and dropped off the loaner, working around my work schedule. If you are looking for a relationship with an honorable, Transparent company to take care of your needs, Just Hail is who you are looking for!

Hayden Holmes

★★★★★

a year ago

Amazing service. Always timely and very professional. They handle everything for you and make this process so easy to handle. They deal with insurance for you. I’ve gotten my car fixed twice in the last year from hail damage and both times they’ve handled the entire process flawlessly.

Scott Fuller

★★★★★

11 months ago

Absolutely exceeded my expectations both in service and outcome. Incredibly friendly and easy to work with. Provided a free loaner care during the entire time it took to repair the vehicle. Car looks better than before. Highly recommend.

Don W.

★★★★★

a year ago

I have worked for a few body shop in my past making me very picky about letting someone work on my vehicles. I don’t have the words for how impressed I am with the work that was done s well as the professionalism they presented. They took good care of everything from the moment I handed them the keys to the point of them returning them back. Definitely a job well done.

Scott Tarver

★★★★★

11 months ago

The folks at Just Hail took excellent care of me and my car. The complete process was a great experience. I was kept informed throughout the complete process. Highly recommend to get your vehicle looking great again. Scott T

Donald Garrett

★★★★★

10 months ago

Professional, highly motivated and experienced response and repair team. From scheduling to hearing back from the technicians themselves, the service exceeds the typical expectation for car maintenance, not to mention the results as my car was restored in full. Thoroughly recommend for hail damage repair.

Jimel Pitt

★★★★★

a year ago

Exceptional Service and Quality Workmanship! I recently had the pleasure of bringing my car to Just Hail for repairs after a hail storm that damaged 3 vehicles, and I couldn't be more impressed with the level of service I received. From the moment I walked in, the staff greeted me warmly and were extremely professional. Not only did they provide a detailed assessment of the damage, but they also kept me informed throughout the entire repair process, which I greatly appreciated. The work they did on my car was impeccable - it looks as good as new! Moreover, the turnaround time was quicker than I expected, which was a pleasant surprise. The staff went above and beyond to ensure that I was satisfied with the results, and I couldn't be happier with the outcome. Overall, I highly recommend Just Hail of Round Rock to anyone in need of auto body repairs. Their commitment to excellence and customer satisfaction truly sets them apart from the rest.

Darla Roessler

★★★★★

a year ago

Absolutely Wonderful! From the 1st phone call to find out if they could take care of my car until the last moment of driving it home, the kindness, professionalism, attentiveness, kindness, caring and kindness.....did I mention kindness 😊 never stops. AND the repair was beautiful AND my car was cleaner than when I took it in!! If you need hail damage repair, you should definitely call Just Hail. They take the stress out of the whole process.

Lauren Archer

★★★★★

11 months ago

Amazing service! I recently took my car to Just Hail to have it repaired after a hail storm. They took amazing care of me and my car, helped me file the claim, put me in a rental car and took care of everything on their own, it was completely hassle free on my end. Could not recommend their customer service and work more!

Jim Flores

★★★★★

10 months ago

My experience working with Just Hail was effortless from start to finish. My vehicle was restored to like new condition! I am very happy I chose their knowledgeable team to complete my paintless dent repairs!

Latreka Johnson

★★★★★

11 months ago

I called Just hail after researching and seeing they reviews! So glad I made that call...ANGELA got me together in all of about 20 mins...had a rental delivered to me and all SAME DAY! the process was so quick n smooth!! Charlie stayed in contact with me during the duration of my car being fixed and worked with my insurance company so I wouldn't face it being totaled out....the day of pick up was just as smooth...my car looked brand new!! My hail damage was pretty bad but JUST HAIL got me right! Definitely will use them again!

Megan Brooks

★★★★★

10 months ago

Amazing experience with Angela and the crew at Just Hail. I have never experienced hail damage on a vehicle and our car got hit really hard in a recent storm. The insurance claim division braced me to expect long wait times from any body shops but I was lucky enough to call Just Hail and they were out the same day to pick it up! Great communication throughout the whole process and we got our truck back in even better shape than it was before! Can’t recommend them enough!

Kyara Winfield

★★★★★

10 months ago

Got my car fixed for hail damage and they made everything super easy. I called and got in the same day, plus they gave me a free rental which was a nice surprise. They said it would take about two weeks and they actually stuck to it. They even brought my car back to me when it was done! There was a small issue after I got it back but I called and they handled it right away, same day fix. Angie was super sweet and on top of everything. 10/10 would recommend!

Michael Pruett

★★★★★

Edited a year ago

My 2013 F150 was a victim in that surprise hail storm in late Sept 2023. Because of the vast # of damaged vehicles, I did wait several months before looking to fix my truck. I learned alot about the BS my insurance, big name auto repair centers & dealerships will say what the ridiculous repair costs will be to fix damage. Then I did more searching online and THANKFULLY FOUND JUST HAIL! I made an appt for an appraisal keeping my fingers crossed and sure enough Charlie and his crew at JUST HAIL ARE THE REAL DEAL! Charlie kept to his word about when the next furnished rental car would be available and get my truck into his shop. And sure enough was finished with the repairs in quoted time and price. No surprise added charges! The best still was the outcome, I could not believe how FANTASTIC my truck looked when I went to pay and pick him up! The hood had at least 10 dents and the top about the same. One big dent from one big ass hailstone on top left quarter panel and another on top by windshield. Absolutely no sign of those as you can see in the picture. Only wish I had gone to Charlie at JUST HAIL first to save the aggravation I had with the other businesses.

Hunter Strimple

★★★★★

a year ago

A huge thank you to the Just Hail team for making my 6 year old truck look pretty much brand new! They worked with my insurance company and had all the hail repairs complete in under 10 days from drop off. Angela was my contact and she kept extremely good communication with me through the whole process. I would recommend them to anyone. When I picked up my truck, it was fully detailed and looked amazing! Thanks again!

Matt Brown

★★★★★

10 months ago

Angela and her crew are the best! My car had suffered severe hail damage twice in the last year, and each time they have returned it looking showroom- new! The most recent time, they even came almost two hours to collect it (their office had temporarily relocated out of town). I can't recommend them enough!

Preetham Gowda

★☆☆☆☆

a year ago

My experience with Just Hail was frustrating and disappointing. Here are the details. Friendliness: When I visited Just Hail to drop off my car, I felt that the customer service, particularly with Angela, was rushed and unprofessional. On two occasions, she was on the phone with other customers while trying to assist me, splitting her attention and showing disregard for the callers. It left me feeling uncomfortable, and I wouldn’t want to be one of those customers on the phone. Dent Repair: Just Hail has one primary job: dent repair. Yet, they failed to identify and fix all the dents on my car. After taking delivery of my vehicle, I noticed a missed dent and had to contact them to address it. Quality of Service: The overall quality of service was terrible. Angela texted me that my car was ready without verifying that all work was completed. When I inspected the car, I found: - A window strip hanging loose. - Another window strip damaged. - A roof rail rack end cap missing. When I asked about these issues, they didn’t have a timeline for replacement parts and couldn’t provide clear answers. I was forced to take the car in its damaged state because Chad, another staff member, was rude and even threatened to call the police if I didn’t immediately return their loaner car. After numerous follow-ups over a month, they replaced two of the damaged parts, but one part was still faulty. Another month of follow-ups was required before the remaining parts were finally replaced. This entire process was frustrating and unprofessional. Additionally, when the car was returned to me, it had a terrible odor, like someone had lived in the vehicle for days without bathing. The smell persisted for several days and was nauseating. Additional Services: John provided a minor additional paid service at no extra cost, which was kind. Similarly, Josh, who visited my home to replace a part, was friendly and professional. Comparing to Other Service Providers: A couple of years ago, I used Auto Hail Hutto for similar repairs, and the difference was night and day. They picked up my car from my home, were patient, friendly, and thorough. They paid attention to every detail and even buffed the car, leaving it looking brand new. Conclusion: I cannot recommend Just Hail. The poor customer service, lack of attention to detail, and the frustrating repair process.