Kwik Kar of Downtown Round Rock

Alysia Winterbutterfly_21 (Bunnychan)

★★★★★

4 months ago

Great Job by a Great Team of People. Got my emissions test done here today and I was quickly in and out. I was even told about maintenance that I needed for my cabin and air filters and they put my transmission cap back on for me. They don't push but give you honest suggestions and information. Everyone in my family comes here and will continue to do so.

David Guerrero

★☆☆☆☆

6 months ago

Terrible experience only wanted a state inspectio they took my air tube out to get to my air filter they left these vacuum lines disconnected. Also took my cabin filter out for no reason and left a mess on my floor mat. I get it upsell customers but leave things the way they are if they don't purchase a filter that I can put in myself l.

Laurie Gomez

★★★★★

4 months ago

Stumbled upon Kwik Kar while driving north for a doctor’s appointment. My oil was changed the day prior (Firestone), I began receiving “oil pressure low” notification which seemed odd (recent oil change and my vehicle is a 2025). I stopped at Kwik Kar, they immediately took my vehicle back and showed me why I was receiving the notifications. Firestone had not replaced the oil gasket… so, I had been leaking the brand new oil since the day before. Kwik Kar changed my oil and drove my car in a short loop around the store to burn off the excess oil from the leaking oil. All of the technicians were extremely friendly and work efficiently. While, I live in South East Austin, I highly recommend this place and will likely make the 30 minute drive up North for my next oil change.

Noah Moore

★★★★★

3 months ago

Came in for an emissions test and was out the door less than 15 minutes later. Super friendly crew, went over details really efficiently and didn’t pressure me for extra services. Would highly recommend!

TL Senn

★★★★★

10 months ago

I am a teacher around the corner at CD Fulkes. It was 4:30pm. I knew I needed to get my car inspected (by tomorrow 4/30). There were no cars in the stalls so I pulled in. Brodi was there to greet me and get me to the correct tech while I waited inside. Within 5 minutes, he came back in to tell me about my fluid levels, being close to next oil change, and how low my brake pads were. It did not feel like an upscale cheesy salesman talk at all. I even asked for a tire rotation too. Squirrel: In fact, about 2 months ago I started to hear my brakes squeezing and a mobile auto repair person told me they were “fine”. I knew better & the techs at KK confirmed it! Thank you for your kindness while I waited, getting the work done in good time (less than an hour for all of it), with high quality labor and customer service, and making sure my car is healthy! Lifetime repeat customer, I now am. :-)

Paige Butler

★☆☆☆☆

Edited a year ago

If I could leave 0 stars I would. A couple of Saturdays ago my husband brought my 2020 Subaru Ascent in for a routine oil change. After a lengthy wait he was told the oil drain plug had been stripped and they were having trouble getting it sealed back into place. After further waiting he was told the problem was fixed but without explanation of how. He was also told by the technician that if we noticed leaking oil to come back in and they’d correct the problem. My husband asked if this fix would include a possible oil pan replacement to which they answered yes. Having to go this route seemed like worst case scenario. Again, there was no explanation as to how the drain plug issue was fixed. Last weekend I took my vehicle into Subaru for a brake pad/rotor replacement. While under my car, the mechanic noticed the drain plug “fix” Kwik Kar had made. He called me for an explanation. He said out of his 30 years of working on cars he’s never seen such a horrible “fix.” He gave me the option to fix it now or fix it during the next oil change. I decided to fix it right then worried it would start to leak and/or cause damage to my engine. He warned that trying to remove the oil drain plug was risking damaging the pan and the sensors as well because there was no telling how they “fixed” the problem. Turns out the old plug was hammered into place and something such as Loctite was helping to seal it into place. Of course, the pan and sensors were comprised in the process of removing the damaged plug and the whole ordeal ended up costing me over $2,000 in labor and parts to correct. My husband called Kwik Kar to let them know the damages that occurred on their behalf and was told since we did not come back to them for the repair, they wouldn’t cover any of the cost. Why would we trust them to correct their mistake when they let us drive away knowing we’d end up spending money on this costly repair eventually when we were due for the next oil change? I have no faith in this business that they would’ve ever corrected their mistake at their expense or that they would’ve correctly fixed the problem to begin with. A simple oil change turned into a $2,000 repair and I advise anyone against bringing their vehicle into this business no matter how simple the task at hand. Edited to add photos of receipt*** We did contact Kwik Kar. Spoke with manager who would not help AT ALL.

Douglas Smith

★★★★★

a month ago

Had a great experience with William! Recommend service but wasnt pushing. Very fast amd good service.

Brianna Sannem

★★★★★

4 months ago

Thank you Jose!! Appreciate the quick turnaround oil change with no appt. The guys worked super quick! Will definitely come back!

Magaly Romero

★★★★★

7 months ago

What an amazing way to start my day. I pulled up at 715 a.m., to get an oil change, and it didn't open until 8 a.m.. Shortly before 730 a.m., the opening team member pulled up, said he would get the shop setup to open and take me in. Offered complimentary coffee and water and his genuinely, kind personality radiated. It was so refreshing . William you were amazing! Kindness is free and rewarding.

Joseph

★★★★★

6 months ago

Great service, my family has been going here years. We recently had an issue with a service, however it was an issue with the part that came in, nothing to do with the service. They were so quick to help and remedy the issue. There aren't too many shops with integrity, this is definitely one that does. Give them a visit.

Marika Carter

★★★★★

9 months ago

I take all of our cars to this location because they have earned our trust. The manager and all the workers are always super friendly and act with urgency. It is usually easy to get in and out over a quick lunch break. They are thorough with their work and while they do make recommendations on what else might need to be fixed, they do not pressure you to have it done until your are ready. I also love that they always have a Bible laying on their coffee table (and I can tell it is being read :)

Justin Mueller

★★★★★

2 months ago

Employees are very professional and not pushy like some other places I’ve been. Overall, great experience!

Mike Brewer

★★★★★

10 months ago

I’m sure reaching out ahead of time and setting appointments would give you a much quicker experience. My life doesn’t seem to work like that though and every time I need something done, I always have room to pull up. My time here usually averages about 30 minutes, and the staff shoot you straight. They get straight to the point so you can get back to your day. Been using these guys for a few years now over multiple cars. Most spots I’ve been to always have someone that seems to have a chip on their shoulder. I get when the days are long, but the team at Kwik seem to understand that service goes beyond the car you drove in with. Would always recommend

Barbie Davis

★★★★★

11 months ago

I don't usually leave reviews, but the crew at Kwik Kar of Downtown Round Rock seriously impressed me. From the moment I pulled in, I could tell this shop was run by professionals who care about both their work and their customers. Jose and David really run a tight ship—you can tell they know their stuff and keep everything moving efficiently. Jose made me feel like a VIP from the moment I walked in, and David’s leadership in the shop shows through in how smoothly everything runs. Mike, the State Inspector and Tech, was incredibly thorough and took the time to make sure everything on my car was safe and up to code—no corners cut, just honest work. And Brodi, the Assistant Manager and Tech, was a total rockstar. Super knowledgeable, respectful, and efficient. He answered my questions without making me feel dumb, which is rare these days! It’s clear that the sales side is run with integrity, and the tech team does most of the heavy lifting with pride and precision. I left with my oil changed, inspection complete, and a huge sense of relief knowing my car was in great hands. This place is the real deal. If you're looking for an honest, hardworking team that gets the job done right the first time, Kwik Kar of Downtown Round Rock is where it’s at.

m bilal

★★★★★

4 years ago

I came here to get my oil changed and my inspection done. It was my first time coming here. The seating area was fairly clean although the floor was a little crumby. The guy behind the counter was friendly and wasted no time sparking up a conversation. Everything went well but my only complaint was that while my car was in the stall the key way in it with the door open and it was just chiming and chiming and chiming. I went out and just closed the door myself. It was annoying. Seems like you would just take the key out or just close the door. Why let it chime like that? I talked to the attendant about it he said that it wasnt harmful but he kind of understood. Overall it was a good experience and I even got a discount. Cant beat that.

Andrew Matula

★★★★★

9 months ago

This was the best place I've ever come to get an oil change. It was quick, fast, and very affordable. The manager's name is William and he was very informative about what I needed to do to keep my vehicle running as it should. He went above and beyond to help me. I will definitely be coming back.

Mieca Johnson Peralta

★★★★★

4 years ago

Excellent, quick service. I arrived a little after 8am in a Saturday and got my oil change and inspection within 40 minutes. They treated me with kindness and respect, and my car was handled with care, too. The team was professional and knowledgeable. I am glad I brought my 2017 Jetta here. Excellent experience.