About Business
Conveniently located in Round Rock, TX, Genesis of Round Rock Service and Parts has established a strong presence in the Car Repair market. They have specialized expertise in Car repair and maintenance service, Auto parts store, Auto radiator repair service, making them a top-choice Car Repair specialist in Round Rock. Backed by 339 satisfied customers, they currently hold a prestigious 4.8/5 star status on our platform. They take pride in serving the diverse needs of Round Rock, TX residents, offering personalized Car Repair solutions that make a difference. Whether it's a routine check or a complex Car Repair task, Genesis of Round Rock Service and Parts is the go-to destination for quality and service in Round Rock, TX.
Google Reviews
Steven Berkowitz
★★★★★
3 months ago
I had a scheduled appointment for service and they were prompt and courteous. Very helpful. Andy Thomlanson was Johnny on the spot.
Subramanyan Dakshinamoorthy
★★★★★
5 months ago
I just bought a new Gv70 and had to get the crystal coating done on the front windshield. The Finance Manager Joel Jack arranged for my appointment. Ms. Victoria Garzia took it from there. Outstanding professionals and outstanding service. The franchise ought reward these individuals.
Bojana Bowermon
★★★★★
Edited 7 months ago
The new dealership HQ in Round Rock is amazing! The staff is incredibly friendly and service time was less then 2 hrs. Can't wait to go back
Brandie Machado Maldanado
★★★★★
2 months ago
My service advisor Andy was AMAZING!! He provided GREAT customer service and didn’t push me into service my car wasn’t ready for.
Brendon Blomquist
★★★★★
Edited 6 months ago
Excellent service! Paul, Andy and Victoria all make it easy to come for both scheduled and unscheduled maintenance. They are prompt and professional every time I am in there. Apologies for accidentally missing the 5 stars. Selecting 1 star was on accident and I have updated it 🙂
jeff mosteller
★★★★★
5 months ago
The team at Round Rock are the best from the beginning to the end. Its always a pleasure to take my GV80 in. I did not purchase my car from them but they treat me so well.
Silvana Smith
★★★★★
2 months ago
Genesis of Round Rock provides excellent service each time we are there for our vehicle. The showroom and waiting room is absolutely gorgeous and has a calming vibe.
Sapphire Jule King
★★★★★
a month ago
The entire service team from the service advisors to the master technicians listen to my needs, provide detailed solutions and recommendations, and reliable service that keeps my vehicle healthy and functioning well.
Carol Whitley
★★★★★
a month ago
The service department personnel that I have encountered at RRG have been so helpful, courteous, and professional! There are not enough stars to give to the service manager Paul!! No surprise the service team is the way they are…it all starts from the top!
Vikki Wormley
★★★
☆☆
4 months ago
We had a 7:00am appointment which we showed up to on time. We were told it would be 1 to 1 1/2 hours which we assumed was the amount of time it would take to do the service. We quickly found out that it was the time we would wait before they could get to us. What is the purpose of making an appointment if we still have to wait to be serviced for over an hour. Then add insult to injury, we were told part of the service was topping off the air in the tires which did not get done. All of this was unacceptable and unexpected since all of our other visits to Genesis in Houston were so great. Do better Genesis of Round Rock!
Shalondra Shanks
★★★★★
Edited 3 months ago
Awesome team! Every visit Im always greeted with a friendly smile and conversation. They are very informative about what services Im getting etc. The entire parts and service staff is awesome, they love what they do and it shows in the work and customer service, and it's not just me, they are the same way with every customer that walks through that door! They make u feel good to be a part of the Round Rock Genesis family!
Red Baby
★★★★★
2 months ago
Staff is so very polite and professional! Victoria is so sweet and I love coming to this place.. I always sit and wait for my car because it’s so clean in there and very relaxing and peaceful
Rebecca Green
★★★★★
4 months ago
My vehicle was in for a recall. While there Andy Thomason had some warranty work done for me including oil change, oil filter, climate filter, tire rotation. All was done timely. My vehicle was returned washed and clean. The valet service was so very helpful and appreciated!
Dawn Langerock
★★★★★
5 months ago
The service department at Genesis of Round Rock is the BEST! While I did not buy my car from this location, their service department had such great reviews that I decided to get my GV70 serviced here. I will never go anywhere else! My advisor, Juan was friendly, helpful, and kept me informed the whole time. The lounge area is comfortable with nice amenities. Every person I interacted with was friendly and had a smile. I highly recommend both Genesis in general, and definitely the Round Rock service department.
Raymond Lee Ogsby
★★★★★
9 months ago
I arrived at the dealership for a recall on my car. I was greeted with warm smiles and a lot of professionalism. My service writer, Andy, and the other staff members made me feel like family. Great job, and a special shout to Andy for his outstanding service to me . I would recommend Genesis of Round Rock for anyone looking to be treated like s family.
Karl Pedersen
★★★★★
2 months ago
We purchased our CPO GV70 here and have had it in for service twice now. Both times were very nice experiences. We purchased the extended warranty and had no surprises other than to say they found other work to do under warranty that I’d not known about and took care of that as well. Thanks!
Angela
★★★★★
2 weeks ago
Andy was so amazing patient, and understanding! I thank you so much for assigning Andy to me that day! Hopefully, I will get him back when I’m due for a service!
Cody
★★★★★
3 months ago
I have a CPO GV70 which was subject to a minor recall recently. Genesis Service helped me coordinate a date, picked up my car from my home through their valet service, and even left me with a rental GV70 without even asking! The repair was done in a few hours with no issue, but the tech called and said my chrome accents looked weathered/oxidized, would I like them replaced under warranty. Why yes, yes I would! This was all finished same day and included a vehicle wash, where it was then promptly returned to my doorstep. I'm floored at this level of service, I can honestly say I've not seen this from other car dealers or service locations. It made me a very happy customer!
Mr. HT
★★★★★
Edited a month ago
Andy and Victoria are good service advisors. Always treat you like a star. Great experience. Great customer service. Family feeling. Will visit again for service.
james tedford
★★★★★
a month ago
Paul Medina and Juan Carmona were fantastic. Fast service, clear communication, and genuinely great customer service from start to finish. Everything was handled quickly and professionally with zero hassle. This is exactly how a service department should run. Highly recommend both of them. If you want it even shorter or a touch more casual (like “in and out fast, no BS”), say the word and I’ll tune it.
