Caliber Collision

Gabriela Rangel

★★★★★

10 months ago

This was my 3rd time at this particular location with Caliber Collision and I was reminded yet again why I keep coming back to them. From the front desk to the advisor (Robert), they are all very friendly and attentive. They do well with communicating with their customers on what is going on and how long. My car was not only ready in a week, they handled everything so smoothly and it was nice and shiny and vacuumed (as a mom of 2 under 5) I appreciated that so much. Thank you guys for the amazing service.

Natalie Garcia

★☆☆☆☆

2 years ago

I brought my car in not so terrible conditions and got it back totaled . The staff's communication was so poor , they were never calling to update me on my car's progress I had to be the one reaching out . They did not have me sign anything upon bringing it in and My car was totaled at their shop and they did not take any responsibility at all this is how I got my car back exactly how it looked when I went to go look at it after the damage . Joe said they were going to finish it up and they did not . The color isn't the same as the original parts and clearly the door wasn't painted either . They still obviously took the money from the insurance and did not finish the work .

James Flores

★☆☆☆☆

Edited 4 months ago

Bad management, irresponsible business practices. Make sure you triple check their work. I would not recommend using this company, much better options in the Rock Rock area! Update-that response from caliber collision is just for show, no one from caliber responded and my emails have not been returned...!

Jenna Biegert

★★★★★

9 months ago

I was thoroughly impressed with my experience at this location. Robert provided outstanding service from start to finish. He kept me well-informed with timely updates throughout the repair process, and my vehicle was completed ahead of schedule. Not only was the damaged area expertly repaired, but my car was also returned to me spotless inside and out, which was an unexpected and appreciated touch. Thank you Robert and the team at Caliber Collision for going above and beyond for me! I will recommend them to any friends or family members in need of repairs.

Yuanyuan McBride

★★★★★

a month ago

The staff members were very friendly and knowledgeable. The repair was complete ahead of time, and the car came out like new.

Renee Blood

★★★★★

2 months ago

Ryan was acceptional at his service and communicated to us all along the way. I would highly suggest him in the future due to his expert knowledge and service. Thanks Ryan for everything!!!!

Heather Pratt

★★★★★

7 months ago

Caliber Collision on Clark St in Round Rock took great care of us and our car. It’s the second time we have gone to them. Both times, from start to finish, they told us very clearly the cost and time frame, kept to each, and the workmanship was excellent. Great customer service from Ryan and Shawn at the desk. Thanks, Caliber.

Victoria Foreman

★★★★★

a month ago

This is the second time I’ve used them. Not by my choice but I’d use them over and over again. Friendly and reliable. Communicated the entire way and I was never left wondering what was going on with my car.

Seyma Tas

★★★★★

7 months ago

My car was hit on the right corner, and I worked with Robert, the service advisor, for the repair. He was professional, clear, communicative, and trustworthy throughout the process. I received text updates almost every day, and my car was ready in 9 days, one day earlier than promised. The repair was excellent, and my car looked and drove like new. Highly recommend!

Tim VZ

★★★★★

10 months ago

I was, quite honestly, totally and wonderfully shocked at how great this Caliber location is. I know they vary from site to site, but this location is top notch. I was not in a great mood when my car had to go to them, seeing as how I was simply in the wrong place at the wrong time when a driver on 183N decided she didn't want to pay $1.35 in tolls so took me out on the off ramp... grrrrrrr. But everyone... and I mean EVERYONE at Caliber took great care of me (as well as let me rant). The few times I called I was always greeted with what sounded like a joyful smile by Shawn (I really hope I spelled her name correctly) and when I would speak with Ryan about the car he was always crazy nice and professional... but no one there was simply "professional" as they all made sure that everything ran as smoothly as possible with a positive and friendly attitude. And the end result? NOTHING less than PERFECT. If I ever have a need again (and I really hope I don't) I will 100% make sure my car is taken to this location, and anyone I know will be told the same thing (as well as people I don't know, if you are reading this review).

Kathleen Stull-Flores

★☆☆☆☆

5 months ago

Dishonest, Irresponsible, very sketchy! I was assigned to caliber by my insurance. After the initially completed my repairs I thought everything was good. A few days later my car didn't sound right. I got down on the ground and looked where repairs on my car should have been completed. Only to find they NEVER did the repairs in the firs place. So then I had to take my car back to them to rectify the situation. If I had not looked under my car, this would have never been caught.....!! No apology from the manager at caliber, no nothing! This place is sketchy and they do not do what they tell you their going to do, do NOT TRUST THEM, take your vehicle somewhere else!!!

Alex K

★★☆☆☆

5 months ago

Got my Toyota repaired here after a rear-end accident. They finished the job, but the details weren’t great. The trunk gaps aren’t even — one side sticks out more than the other — and instead of replacing a missing mud guard screw, they just took one from the other side (!). The new rear bumper also feels really thin, like the cheapest option possible. Staff were friendly, but the quality of work didn’t match. Just wish they paid more attention to detail

Thomas Acosta

★☆☆☆☆

a month ago

I had my vehicle repaired at this location. Everyone was great. Then about 9 months later the paint starts to flake off the plastic front bumper. I took it back and they took pictures and my information. I was told they bought back to me. I have not heard back from them. Stay clear of this Caliber Coollsion location.

Mark Vogt

★★★★★

a month ago

Having my car repaired by a body shop ranks right up there with going to the dentist. However, my experience with caliber collision on Sam Bass changed my mind completely. Not only was my repair done timely, and professionally, the customer service was unprecedented. I would 100% recommend these guys for your auto body needs.

baron eleve

★★★★★

a year ago

They were exceptionally thorough from the moment I dropped off the vehicle for repairs to when I picked it up. I was kept up to date, daily, on how the repairs were progressing as well as when the vehicle would be ready. The repair itself was A+. Perfectly done. I can't even tell that the vehicle was hit. That's how well the repair was. Perfect paint match. I have no complaints. I am totally satisfied with the repairs and customer service from Caliber Collision-SAM BASS. They certainly know what they are doing. I highly recommend. The estimator, Marco, was exceptional! Below are before and after pictures.

Mayra Brothers

★★★★★

3 weeks ago

Great place! My vehicle’s grill was badly damaged after I accidentally hit a deer so I took my car to Caliber. Everyone from the front desk lady to my rep, Ryan, was very friendly and professional. Ryan kept me informed throughout the whole process. Would definitely use Caliber again if necessary.

Jeff Gabler

★★★★★

a month ago

Great service and communication from all involved during my repairs at the Clark St. Round Rock location. Ryan Deleon was the service advisor who kept me regularly updated. Albert was the service tech who completed all the work and in charge of getting my truck back better than ever. Then there is Shawn in the office, who was always pleasant and professional over the phone (and in person). Great team.