Google Reviews
Amanda Price
★★★
☆☆
9 months ago
Love the people that work there but the services take longer than anywhere else I’ve ever taken my vehicles. They didn’t give me an oil change reminder sticker and didn’t reset my oil change light.
Anjie Howley
★
☆☆☆☆
2 years ago
The people here have nonsense of urgency, time management, or organization, and only the greeter and cashier had any sort of manors. I showed up 5 minutes early for my appointment and waited in line for 20 minutes before being greeted. There were 6 people in the shop. 1 was performing oil changes, 1 was greeting people and telling us where to park, the other 4 were standing around, and the manager was wandering around outside. There were 2 customers in front of me in line, and 1 to my left. The 2 in front were getting oil changes, I was scheduled for a tire change (4 tires). While I was finally being checked in, 1 of the 4 approached the greeter and asked who was handling the tpms relearn for the customer next to me. The greeter told him that the oil change guy was going to do that once he finished the 2 oil changes he was working on. That guy went back to standing around. To relearn tire pressures, you turn the car on, press a button on the tpms learn tool, go to each tire in a specific order, press a button on the tool, wait for a beep, move on to the next tire and repeat. The process literally takes 2 minutes. Why this guy couldn't do it was beyond me. It's basic shop knowledge. After 20 minutes of fumbling around with the iPad, the greeter told me to head inside, and he would start my tire change. He said he was having system issues, so the paperwork won't be in order, but he'll at least get the repair done while that's being fixed. So far, I'd been there for 40 minutes and wasn't even technically checked it. I went inside and waited. The guy with the tpms sensor reset was still waiting, and waited another 20 minutes when the guy that should've just handled it came in and told him that 2 more appointments showed up, so his wait would be even longer. So he'd been waiting at least an hour for a 2 minute process to be completed. The guy suggested he schedule an appointment. The customer asked how to do that. The guy said, "I don't know," and passed him off to a cashier who stopped stocking heavy car batteries to run the register with 4 people waiting in line. This woman looked to be in her 50s. The guy, who looked to be in his early 20s, went back to the shop and stood around some more instead of sticking around to help her stock, or do any kind of work in the shop. Ridiculous. I waited around some more, and my vehicle was finally ready 2 hours after I arrived for my scheduled appointment. The process should've taken 30 minutes at the most; check in, change tires, relearn tpms sensors, pay the bill, and leave. I worked at a dealership in Michigan for 10 years, and it never took longer than that. The fact that I was the first in line for a tire change means there should've been no delay getting my tires swapped out. I would've understood had there been a line in front of me, but I was the only one there with a tire swap, and there were 4 people doing nothing the entire time, and a manager who clearly did not care at all. I will not be going back for any type of service. $80 to install tires, and then they want me to pay another $40 for road hazard? No. I'll plug my own tires, and if they can't be plugged, I will pay full price for a new tire and gladly take it somewhere else for installation. I'll buy parts at Walmart, but I'll never get service done here again. Literally, the only thing I can't do myself is a tire change because I don't have the proper equipment and don't work in a shop anymore. I might just buy a basic balancing stand for $60 and a tire removal tool for $20 and just do that myself, too.
Jason _______
★
☆☆☆☆
2 years ago
The appointment was for 10am, I was there at 9:55am for replacing all 4 tires. First they made me wait 35 mins because they couldn't find my tires. Then they told me to come back later when they find them. 20 mins later they find them and I come back, they tell me they will service me first. They weren't done until 2:30pm. For 4 tires. I asked once what was taking so long to the Auto Center lead named Nancy, and she was rude and unprofessional. Then, they slapped on additional charges that were NOT listed on the website or their pricing board. And 3 hours after driving away, my low tire pressure light comes on. I go to a gas station to check, ALL 4 TIRES WERE VERY LOW. On top of that, one of my tube's inflation nozzles is mashed and leaking air. I can't even refill it. Terrible experience, and likely not up to code. One mechanic was walking around in normal close with no safety glasses on. Seriously, don't come to this location. Waste of money. If you have to use walmart auto center, drive a little bit further out.
Sarah Spikes
★
☆☆☆☆
a year ago
DO NOT BRING YOUR CAR HERE! Pay $10 more and go to Jiffy Lube next door. The employees and even the manager(Roy) are incompetent. I had to bring my car here for an oil change THREE times and still ended up paying for another place to get it right so my car would actually be drivable. An oil change is the most basic of services and it still wasn’t right SEVERAL times. 1. First time we made an online appt. This is pointless. This part I’m sure is not a fault of the individual technicians, however they still take walk-ins during your appt time and although they let you cut the line, the car wasn’t actually in the bay until 45 mins past appt time. Everything seemed fine until the next day when we noticed a large leak AND strong oil smell. Lift the hood to find a mess, oil every where. They didn’t put the cap back on. This leads us to visit number 2. 2. In our second visit we were upset, but understanding that mistakes happen. They were simply asked to clean up the mess and do the oil change again. My wife spoke to Roy (manager) He was polite and provided service quickly. Claimed to have drained and redone oil change and cleaned up. She comes home, I check to see if it’s cleaned up. It isn’t. Oil is still dripping everywhere, even from the hood which would be the easiest place to wipe. I accepted this, cleaned it myself and expected to move on from this nightmare. This leads us into our third visit. 3. The next day my wife complained of smoking and stalling/lurching. She said she pulled out the dipstick and that the oil seemed very full. I left work to get to her, and checked the dipstick. It was overfilled, a lot. I immediately took the car back in after seeing this and again spoke to Roy(manager). He swore he had personally drained and refilled to spec the day before(he claimed spec was 5qts), but that he would check again. He even called me out, dipstick in hand to “show” me it was correct. The dipstick was showing oil at least 2 inches past the mark it needed. He pointed to another mark and claimed that this was the true mark to fill to and assured me everything was done correctly. I left knowing something wasn’t right. I drove home and the car still wasn’t driving correctly. I pulled into another lube shop and explained my situation. They said to pull on in for a courtesy check on the amount of oil in the system. As soon as they pulled out the dipstick they were in shock. They immediately said it needed to be drained bc it was overfilled. I watched as they drained EIGHT quarts of oil from my honda civic, they then explained that spec for my car was 3.6quarts. They were in shock that more damage wasn’t done with it overfilled more than twice spec. The only explanation that makes sense is that Roy never drained the system after the oil cap mistake AND made matters even worse by putting 5 quarts in the second time. He then doubled down on this mistake when he had the chance to fix it the third visit bc he either didn’t want to admit the mistake OR doesn’t know how to read an oil dipstick (I’m not sure which is worse, but this is the MANAGER here) They were friendly, so I hate to have to do this but their techs either don’t care to get the work done right or they don’t know how. Not only did they not put the cap back on, they didn’t know or take time to look up specs AND they didn’t know how to read a dipstick. These are literally all the things that need to be done during a correct oil change and they didn’t get a single one right in THREE ATTEMPTS. All of these things could have(or may have) caused irreparable damage to my vehicle and are unacceptable. Don't ever bring your car here.
Jessica Foy
★★★★★
2 years ago
I ordered 2 tires on the Walmart app yesterday and scheduled an install for this evening. Upon arrival there was an issue with my order. Dylan and the guys actually working in the shop were extremely kind and willing to help which is the only reason I'm giving the good review. Miguel, their supervisor however, was extremely rude when he came out to discuss the payment portion of the mix up. I didn't get two words out before he cut me off and began being extremely condescending. The whole service and getting the issue resolved took about an hour and I'd say no more than 5 minutes of that was dealing with Miguel, but he alone really made me want to leave a 1 star rating. The other guys did go above and beyond to cover for their SUPERVISORS behavior though, so I'd feel terrible not giving them the rating they deserve.
Robert Nguyen
★
☆☆☆☆
11 months ago
Got an oil change from this Walmart automotive, and noticed oil spots on my driveway. I open my hood and the oil cap is missing, and oil is all over the bottom of my hood and engine bay, I call the auto center and told them what happened and she tells me to bring the car in, I said I can’t because I need my oil cap, and they said no oil cap was found in the shop. So now I have to go buy an oil cap, and take it back to them to fill out a claim. If you value cars health, and your mental health, please do not take it here.
Lopez
★
☆☆☆☆
a year ago
The front/reception desk was very friendly and kind. The mechanics/service technicians were not. Fabio’s way of delivering his message was very rude. He didn’t want to take in my car for an oil change because he didn’t have enough staff and said it was my problem, not his. Wow, thanks a lot. Rather than offering for me to make an appointment or advise when the best times to come in… he was just rude and kept on calling me bro.
Friendly FYI
★
☆☆☆☆
5 months ago
Drove up and waited with no one asking how they could help. All you heard was the young guys yelling and joking. Will pay more and go to discount.
karun dhakal
★
☆☆☆☆
a year ago
ALL the employee are nice except for the guy name MARLON. He doesn't know how to speak to the costumer and the worst COSTUMER SERVICE ever. I was a regular at this store but lam taking my business somewhere where there is value and care for the costumer. His attitude is as if he is the owner of the store.
Enrique Sanchez
★
☆☆☆☆
11 months ago
Let me start by saying this place has terrible service at any given day. But let me tell you about something that happened recently. While I was out of town my daughter had some car problems. Went to a well known Autoparts store to have battery and alternator checked. They found out that the battery was bad but also noticed that it still had warranty, so they told my daughter to go to Walmart and get a new battery under warranty. She went to Walmart and a guy named Jorge went to check the battery, he came back and said the battery was good and gave the ticket from the tester to my daughter, she ask for a new battery or a new test since it was obvious that it had a bad battery and Jorge refused claiming she was lied at the autopart store and that she new nothing about cars and that the autopart store always takes advantage of girls like her. My daughter noticed that the ticket had an day old date and car info didn't matched, so she requested to talk to the manager, long story short ,Jorge got caught lieing and had to do the battery test,and guest what? It had a bad battery, still the manager tried to defend Jorge , so both are a dishonest.
Tina Pearson
★★★★★
a year ago
I was at this Walmart today very concerned about my car. Shanna, Blake and other staff greeted me immediately and began to work on my car. They were professional and thorough. They were extremely kind, helpful and knowledgeable. I highly recommend this Walmart Car Shop!
Sara Bouhaddou
★
☆☆☆☆
3 months ago
⚠️⚠️⚠️⚠️⚠️⚠️ It’s very serious . I don’t recommend this place I went to do the oil change they miss up my engine is gone . Driving back I hear crazy noises in the car I tried to stop My car turned off by itself I did check my car I found the oil all over my car . Stay away from from this place
Elissa Bjeletich Davis
★★★★★
9 months ago
Mike and John at the auto center are fantastic! What great customer service. They took care of us so promptly, did extra tests, explained everything… This was a great experience. Very I work in customer service and really appreciate good customer service. Highly recommend.
venkatesh polineni
★
☆☆☆☆
a year ago
Got my first oil change schedule canceled, patiently booked an other one, it used to be my go to place for my oil change but for my surprise worker here told me oil change can’t be done to my car due to lack of technology. How did you guys used to do my oil change before? Anyways bad experience. Not a recommended place for oil change especially for BMW. Check with Whitestone Blvd, Cedar Park Walmart for the technology you are lacking for oil change. They are the best in terms of service.Canceled my Walmart plus membership just because of this experience.
Ricky Caldera
★
☆☆☆☆
8 months ago
This is the second Walmart Automotive Center I visited before their closing time, which is seven p.m. The first one I went to around six ten p.m., and they said they were getting ready to close. I didn’t say anything and just went to another Walmart Auto Center at six thirty-two p.m., which is this one, and they gave me the same response. I thought your sign clearly says you’re open until seven p.m and also I was only person there and they were not working on any cars in there shop at this location so it not liked they were slammed by customers.
LUKE POWELL
★★★★★
9 months ago
Usually I have bad experiences with Walmart auto but Pierre L, Timothy D, and Marlon H are absolute life savers. Caught a blow out on the freeway and limped into the Walmart. They warrantied my old tire, gave me a spectacular deal on the new one and I was in and out within 30 minutes. Those gentlemen deserve a paid vacation and a raise. THANK YOU!
Ankoor Amin
★★★★★
9 months ago
I visited 2 other Walmart Auto Centers today and had mixed results in terms of capacity and service level. However, at this location, Samuel provided excellent service in checking me in and communicating during my service appointment. John's technical expertise and clarity and care in communicating issues he uncovered with my vehicle were superb. He followed that up with efficient work within the estimated duration and a thorough explanation of what was done to remedy the issues, which in fact were addressed effectively. Thanks, Guys! I recommend booking in advance using the mobile app or website; I only learned about that today.
Obi Cornell Kurosaki Eke
★
☆☆☆☆
7 months ago
I would not recommend coming here to get an oil change if you value your car and mental levels. Came here to get a normal oil change and when I got the car back, they completely reset the dash (There's a setting to reset only the service check), got oil fingerprints all over the seat, dashboard, steering wheel, and arm rest. Exactly 48 hours after we picked up our car, the check engine light came on. The manager there, who looked like Jason Momoa, acted like they cared, but never contacted us back. Our vehicle's maximum health pool got taken down due to Walmart's negligence and if they mess up your vehicle in any way, you bet your butt that they will find every excuse under the sea not to take care of you. Seriously, stay away unless you know people who work there. At least, there's a lower chance of your vehicle coming out worse than what it was. 👎
Im N
★★★★
☆
3 weeks ago
Waited 30 minutes to get checked in, and another 30 minutes to get it serviced. Not as fast as those quick oil change places but still ok. Would come here again.
Lan Salazar
★
☆☆☆☆
a month ago
I drove up to hoping to have my dead battery changed. Since the bays were only marked tire change or oil change, I waited behind them hoping someone would come and help since I couldn’t just park my running car and go inside for help. One of your employees came to me only because I was obviously in the wrong place, not because she actually wanted to help. She came out already annoyed and I asked her where I should I go. Before I was able to explain the service I needed she told me very rudely and condescendingly “see the lanes here that say enter, pick one of those.” I said but they are all chained off blocking anyone for going. She responded in the same attitude and tone, “they’re labeled tire change and oil change, you should know which one you’re here for.” At that point I calmly told her I would go somewhere else since she was being rude and she said fine like she was happy I was leaving. As I drove off, someone asked what I had wanted and she replied “she didn’t want to move her car so she’s leaving.” I was more than happy to move my car to the correct place to receive help, but it didn’t seem like she wanted to help me at all or even answer an innocent question. Mind you, this was 8 in the morning when they just opened and I was just coming off a 12 hour shift. I didn’t want to be there either after it already took an hour to jump my car, but that wasn’t really in my control. It doesn’t matter if I was in the wrong place, there was no reason to approach me in that manner when I was genuinely unsure of where to go. I was calm and do not speak to her the way she spoke to me. She should not be working anywhere near customers if this is what she thinks customer service should be. I have a called walmart rep to report her and I hope she is dealt with appropriately.
