Firestone Complete Auto Care

Approved Transportation

★★★★★

3 months ago

Called early on a Sunday morning after a major snowstorm. I needed a set of tires for a work vehicle after one of my others was broke down due to the previous days storm. I spoke with Ryan. He had 2 techs call off but he said bring it over and he could work it in. 2 1/2 hours later it was ready. Amazing customer service from Ryan, especially not having an appointment. Great guy to work with and I have more vehicles that will need tires and alignments soon. Will be in touch with him to set those up!

kayla

★★★★★

5 months ago

I had a wonderful experience at Firestone. The employees were professional, friendly, and really took the time to explain what my car needed without trying to upsell unnecessary services. I appreciated how transparent they were about everything and how well they communicated throughout the process. Highly recommend Firestone to anyone looking for trustworthy auto care!

brandon monger

★★★★★

3 months ago

Came into this Firestone to prep 2019 GMC SLE for winter. Recently moved from Virginia and know to expect some cold winters in Iowa. I didn't know exactly what I wanted but the team at Firestone were willing to listen and help me get the service I needed. My car was in and out in no time. They gave me a heads up for my break pads and found I was good to go. They even walked through what they checked. I'll definitely use this shop in the future.

Jonathan Dryden

★★★★★

5 months ago

Short notice walk in, had a nail in the tire at the start of a long family road trip. They took care of us and got us back on the road quickly and at a good price. Very grateful for their help, would recommend to anyone.

Sheralee Lovejoy

★★★★★

7 months ago

Very satisfied with the quality of service. We scheduled an oil change and tire change with notice that we only had a couple hours due to another appointment. They were ready for us as soon as we got there, very respectful, and gave us all information we needed to make the right tire decision without any pressure. A progress call was provided and the car was ready within the requested time. They were even able to handle the tightly screwed oil pan bolt that another location couldn’t remove. Highly recommend!

RJ Saul

★★☆☆☆

2 months ago

Well my problem is with Mark, He quoted me out the door price without tax. He did not seem to understand nor care that he lied to me. Don't know if it is the company practice or just his lack of understanding what out the door price means. Price is always a factor when buying tires. So when inquiring especially when dealing with Mark make sure he includes tax in out the door price.

Danielle Bradley

★★★★★

2 years ago

Absolutely amazing service. The staff are so friendly and helpful. I had taken my car somewhere else for an ABS sensor malfunction. They told me I needed a whole new hub and sensor and it would cost about $500 (would not show or explain anything further). I brought my car here for a second opinion. Turns out it was only the wiring harness that needed to be replaced and it would only be $150 (showed me pictures of the issue and explained what was going on). Needless to say, the problem is now fixed and I am beyond happy. Will definitely be returning for any future service needs!

Connie Hartman

★★★★★

6 months ago

Amazing! We are traveling in a van cross country. Yesterday, construction on 80 caused our tires to bulge! Went to this Firestone in Davenport Iowa… they quickly figured out how to fix it! In 2 hours we were back on the road… It wasn’t just they fixed the problem, it was their understanding, concern and professionalism that was remarkable.. I would always go to this store!

SUMMER PILIPONIS

★★★★★

8 months ago

Picked up my pontiac the employee there was working there was super polite and got me checked out quick. Tnaks for installing my new tires!

darren low

★★★★☆

3 months ago

The quote i got on the phone was not the same as the invoice. I got a $25 penzoil saving aplloed but paid more than my last oil change. Firestone also gave a gift card of $50 so lets hope that arrives.

Adam Cerny

★★★★★

7 months ago

I was treated with respect & care. I don't know much about cars, so the staff was very good at explaining things to me in a way I could understand. The service exceeded my expectations as I was in and out within 3-4 hours. It was amazing to be back on the road after having a harrowing experience with my brakes. Staff are always so great to my brother & me.

Charlie Parker

★★☆☆☆

a year ago

I recently had the pleasure of taking my car to Firestone for new tires and an alignment, which should have been a straightforward task. After driving off, my wife and I both noticed my car was louder than usual. I thought, “Hey, it’s just the new tires!” and assured my wife it was probably nothing. However, when we got home, I looked at the front of my vehicle and realized the underbody shield was hanging down as if a fastener had been broken or completely left off. So, naturally, I snapped a picture and returned to Firestone on my next day off, asking them to secure the shield and change the engine and cabin air filters since I knew they needed swapped too. Fast forward a few hours and I got a call from Firestone. The representative that called assured me the technician said there was no issue with the shield. I offered to send the picture of the dangling mess and he declined, but promised to check himself. An hour later, I got another call saying a completely different car was ready for pickup. Cool, but not mine! After clarifying which car was actually mine, they finally acknowledged they had secured the underbody shield and my car was also ready to pick up. Great! But when I tried to confirm the air filters were changed, they confidently declared the technician said they looked great. I couldn’t help but wonder if this was the same technician who insisted my shield was perfectly secure since I had seen how dirty my engine air filter was. Later that afternoon I went to get my car and I was handed an invoice that recommended changing the filters—wait, what? Didn’t I just ask you to do that and you said they were great? Apparently, they said I had “declined” the very service I brought my car in for. How weird! Back home, I checked the filters, and surprise, they absolutely needed changing (pics below)—just as I had insisted, so I went to Autozone and changed both filters myself. If you enjoy wasting hours of your day and dealing with a team that neglects to correctly complete the jobs they are paid to do, then Firestone is the place for you. But if you value your time and sanity, do yourself a favor and take your vehicle somewhere else. If you can’t trust them to do a small job, I surely wouldn’t trust them to do a big one.

Will Van Leer

★★★★★

3 months ago

Excellent service. They even asked me to bring the vehicle early which was very convenient. Recommended.

Kyla Cox

★★★★★

7 months ago

I've never had a such a great service or experience at another auto care shop. My car has a hole in the muffler and would require almost 1000 dollars to replace, but the found a way to patch the hole for around 200. My car works great now!

Cyndi Neavor

★★★★★

7 months ago

Bruce is extremely knowledgeable and that makes him incredibly trustworthy. I enjoyed doing business with Bruce and unfortunately I don’t remember the other gentleman‘s name that was in the front there, but I enjoyed his service as well. You have an outstanding team and you do excellent work. I will definitely be bringing my vehicle there in the future for any repairs

Armida Carrillo

★★★★★

5 months ago

Here I was having car problems on Sunday, six hours away from home. I called Firestone, they told me they could look at it in the next half hour. Got in and they fixed something that my regular shop totally dropped the ball on in 40 minutes! Saved my weekend and my vacation. Can't thank them enough for being friendly and fast.

Rachel Ruplinger

★★★★★

3 months ago

Great service and timely as well! Scheduling is fairly quick (within the same week if nothing available day of) Communication is clear and tranparent which I appreciate!