Firestone Complete Auto Care

Gregory C

★☆☆☆☆

a year ago

Gotta love when i schedule my truck for an oil change and alignment at 10 and I don’t get my truck back til 7, on top of that they failed to correctly put back my hub cab resulting in it being crushed on the highway when it flew off. The younger guy at the front desk was nice, other than that I had no good experience.

Abigail Hynes

★★★★★

5 months ago

All the guys here are incredible! They always take great care of my car no matter what my needs! Good tires, and good deals!

Dhruv patel

★★★★★

4 months ago

Great experience! The team at Firestone was really friendly and helpful. They provided good assistance and made sure everything was taken care of quickly.

Billy Golightly

★★★★★

5 months ago

They were very professional and you could feel that they cared about their work and the customers. Friendly staff and management. It was my first time using Firestone and I will be back again.

Jule Provenzano

★★★★★

4 months ago

Very nice staff. Prompt & great work. I will definitely continue taking my vehicle here and recommending them to others!

madeline martinez

★★★★★

2 years ago

My suburu was worked on 3 different times, I had to bring it back once because the last job, they added a new part for the steering wheel, and it broke a day later, they paid for me to rent a car for a day until it was fixed. They were very concerned with the situation and made sure I was taken care of. They are all super nice people. My hats off to the manager Quinn he was in contact with me the whole time.

Holly Haduch

★★☆☆☆

7 months ago

I went on their website to schedule an appointment request for two-tire replacements for my boyfriend's car while we looked around. About half an hour or later my boyfriend also put in a request, for the same car and same amount of tires. In the morning I was planning on calling and canceling one of them. Before I had the chance someone called me and said that they were completely booked up and not taking any more appointments for that day. He rescheduled me for the following day at 2:00 p.m. I called my boyfriend to let him know that the appointment got moved. When I spoke to my boyfriend however it they said that they actually approved his appointment. I'm not sure how they go about approving appointment s but apparently it is not first come first serve Basis even if it is just the same about tires on the same car. My boyfriend did get his tires replaced and a realignment and said that they did a fantastic job and the price point is similar to others in the area. However, it definitely is a bit weird that my appointment got rescheduled even though I put my request in first and his got approved.

Jennifer Holly

★★★★★

4 months ago

Excellent customer service. Had my inspection and new tires put on. Very helpful with what I was looking for in terms of meatier tires. Patient and explained everything. Not pushy at all.

Josephine Doherty

★☆☆☆☆

5 months ago

Made an appointment over a month ago for 9:00 am and the car wasn’t ready until close to 5pm. My daughter was home For fall break, which is why we made a holiday. Spent over $2000 on brakes and tires and my daughter Her last day of fall break at Firestone. I have a tire store much more conveniently located so we won’t be back to Firestone

Krista Almqvist

★★★★★

2 months ago

The staff were kind and helpful. You had the tires I needed when no one else did and the service was done in a timely manner. Positive experience all around.

OurFathersWay

★★★★★

Edited a month ago

My recent experience at Firestone (Viewmont Mall, Scranton) was extraordinary! I had a bad wheel bearing that needed to be fixed asap. Store manager David Oberheu talked to his team. His mechanic Billy agreed to stay 4 hours past his shift to fix my car. David chased the rushed parts despite a global Microsoft outage and a steady influx of customers. I'm so grateful for this shop's professionalism and unrelenting customer commitment. Thank you so much!

Dominque Martin

★☆☆☆☆

4 months ago

If I could leave zero stars I would have because I called on Saturday to make an appointment for Monday just for me to arrive on Monday and be informed by the person I spoke with that this wouldn’t be the shop for me . Was It not the shop for me because I was black because I was OK with the amount of money that was required to get my car fixed. This is unprofessional and if they felt as though they couldn’t service my car needs that should’ve been explained on Saturday when I was making the appointment.

Tiberias Davis

★★★★★

4 months ago

I always come here when I really want my car well taken care of. Oil change, putting air in my tires, etc. highly recommend their services here (Not Just Saying That). They really are reliable and always polite and professional thank you Firestone.

Akiti Kohli

★★★★★

4 months ago

This location was excellent - very kind hearted individuals that were extremely helpful with my emergency oil change. They were recommended to me by AAA and I very much agree with their high recommendation. Thanks so much for saving my car and me!

Wavy Duck

★★★★★

2 months ago

First time being at this Firestone and it is very consistent with every other Firestone that I’ve been at very professional. They treat you well. Update you with everything with your vehicle. Very nice people and trusted. Hard to find that now and days. Thank you Davis , Billy and JR for all the help.

janelle kiss

★☆☆☆☆

a month ago

Booked an appointment online for 4 new tires with installation, when i went for my appointment I was told they didn’t have the tires and also couldn’t really get them either even though it said online that their location had 22 of those tires in stock. But they most definitely had the more expensive tires there and ready to go felt very forced upsell if ya ask me. He said “did Steve call ya?” (Nobody called me) “someone was supposed to call ya, we just don’t got um.” Wasted my time maybe don’t waste yours and just go somewhere else.

Orkida Kaloshi

★★★★★

a month ago

I had such a great experience with David at the Firestone in the Viewmont location. I was traveling solo and this wasn’t even my usual location, but David went above and beyond to help me. He made sure my tire pressures were all correct, helped me with the calibration on my screen, and most importantly gave me real peace of mind before I got back on the road. He gave me some suggestions that I needed to replace at my car. He was patient, professional, and kind. I’m very grateful for the help and would absolutely recommend this location because of employees like David. Thank you again!