Firestone Complete Auto Care

cortney [email protected]

★★★★★

3 weeks ago

Excellent customer service and care. I will be a loyal customer based on one time with this shop. Conrad is great!!!

Thyda Kao

★★★★★

5 months ago

Edwin was great and courteous. He followed up on updates and gave me reasonable wait time for the car. Alissa was also able to help with figuring out the type of tires to get as well. Thanks for all the help in assisting me with my Lexus.

Noel T.

★★★★★

Edited a month ago

This place is great i have been bringing my truck since 2015 and all the rest of my cars, i hardly ever make appointments and they always manage to squeeze me in and provide quick service

Anthony Castello

★★★★★

5 months ago

The appointment process set up online was easy to do. The customer service reps were very nice and respectful. My car services were done in a nice timely fashion.

Maribel Curiel

★★★★★

2 months ago

Amazing service from the team in Chula Vista. Alissa checked me in and the manager Conrad updated me throughout the process. Will definetly come back. Thank you Firestone!!

Claudia Martinez

★★★★★

3 months ago

I went in during my appointment slot. They did the work that I needed to be done and recommendations for next time. Very professional and friendly. I love coming to Firestone Complete Auto Care on Broadway in Chula Vista, CA.

Geneva Roman

★★★★★

7 months ago

Excellent service. Gave me all the discounts they could, set me up to remote work from the lobby, let me charge my phone when it died. Fully transparent, honest and professional. Showed me all the photos of the damage so I could verify the assessment. Awesome all around. Quick turn around time. Answered all my questions and acquiesced all my requests. Thanks Edwin and team! I’ll be back.

J L

★★★★★

4 months ago

I haven’t been to Firestone to get my car serviced in a long time. I had a great service experience at this location today. The service desk associate Jericho was kind and provided warm welcome to store. Thank you!

Hex

★★★★★

4 months ago

Had a tire blow out recently and had a tow truck drop me and my car off at this location on accident. I had an appointment at another one but even though they were very busy I was still helped immediately. The techs were busy but the service advisor Edwin went in and did the job of changing and balancing the tire himself. He went above and beyond to help me out when he didn't have to. Give that man a raise

Vanessa Rodriguez

★★★★★

5 months ago

First time customer and I’m happy with the great service . My oil change and tire inspection was done in good timing. I also was helped by Edwin who was very helpful with a generous replacement battery for my key .That made my day and one less thing to worry about ! Thank you Edwin and Firestone for a great first experience! I will be returning

Fernando Loretto

★★★★★

2 months ago

Great service from this location. They open at 7am and its very convenient because I can drop off my car before work and they will take care of everything for me. Great customer service from everyone. Thank you!!

Samantha Humphries

★★★★★

4 months ago

I have once again chosen this awesome location for car maintenance, this time for the battery on my Mercedes. The professionalism, knowledge and speed that I continue to experience here from every staff member is ALWAYS top notch. I will always continue to choose this Fire Stone location over any other mechanic shop and definitely over going to a dealership. Check them out and thank me later!

Agustin Abaroa

★★★★★

11 months ago

Outstanding Customer Service, a breath of fresh air!! Definitely not what I expected. Especially from a services industry that is plagued by mediocrity. Highly professional, knowledgeable and capable of understanding what the customer needs. They went above and beyond to help us replace 4 tires in an urgent timeframe. Where everyone else said “it’s is too late on Friday for that”, they said “bring it now and we will make it happen”. Thank you Kat, Julio and your team, for your help in getting one of our company trucks back in action. You have earned our company’s business and our recognition!

Dainnese Jackson

★☆☆☆☆

2 months ago

I like it better when Julio was the manager he was super cool and known me since i purchased my first car when I was 21 back in 2005. I still be going to Firestone just miss Julio there. Today a homeless guy blew me a kiss and grabbed his you know what telling me to come outside. Men are supposed to protect women and not let that slide at all

RAYMOND F

★★★★★

5 months ago

I have been coming to this Firestone for a while and have never been disappointed. They are always professional and the service provided is excellent. If there is any longer known expected wait times, they will let you know prior to getting started. Typically the work is always completed as promised. I can't be happier with this place and the prices are very reasonable too. My go to guy is Jericho. He is very knowledgeable and efficient. Get your vehicle care done at this location and you will not be disappointed.

Lilianna Padilla

★★★★★

a month ago

I made an appt. To do a wheel alignment, but I also inquired about installing seat covers. The gentleman in the front desk was so kind and offered to install them for me at no extra cost as part of the service (I purchased the 3-year alignment package). I was not expecting all that. And they did such an amazing Job in installing my seat covers. I am beyond grateful. Will definitely come back.

Joseph X (Joe)

★★★★★

3 months ago

I purchased my car through Carvana, and when I picked it up, I noticed the tires had some shredding. I booked an appointment online for the next day and brought it here. From start to finish, Conrad took incredible care of me. When Carvana initially refused to approve new tires, he personally called them back, insisted the tires were unsafe, and got it approved. When I returned to pick up the car, another team member helped check me out. I asked about getting an alignment, which Carvana also declined at first. Once again, they went out of their way to call back and get the alignment approved so I could leave safely. They truly went the extra mile, even with pushback from Carvana’s “7-day satisfaction guarantee.” And let’s not forget the free coffee in the lobby — always a plus. Five stars for outstanding customer service. I’ll definitely be back.