Firestone Complete Auto Care

Kengo Kawa

★★★★★

3 months ago

I was able to set up my appointment the same day and have my oil changed in less than an hour. The service was professional. They were able to provide a discount for the oil change.

Sam Family Kong

★★★★☆

5 months ago

I took my car in for alignment. Everything went smooth. Easy to make online appointment, and the waiting time is reasonable, a bit over an hour. Location is good, there is a Fastfood store right next to it as my waiting spot

Dave Y

★★★★★

2 months ago

In Pasadena on New Year’s Eve and find a flat on our rental. Despite the fact they were booked - Jesse and the team were able to patch the tire and get us back on the road. Thankful they were working today and appreciate the great service.

Patrick S

★☆☆☆☆

Edited 7 months ago

Purchased a set 2 years ago from here. While camping last weekend, got a sidewall puncture and needed a tire ASAP to get home from the Sierras. Small tire shop in Clovis helped me out because Firestone there did not have a replacement Destination AT/2. I took pictures of the torn tire but that's not good enough to help me out even though I purchased Road Hazard warranty. The Nordstrom’s way of customer service should be a model for this shop. I'll keep taking my business to Pasadena Firestone. This Alhambra location failed me... Update from 7/29/25 - As you can see, the store owner is adding a canned answer thinking they got praise from me. This is another reason people should think about where their hard earned dollars go. It's obvious, no one read the comment of a 1 star review of their recent interaction with a customer.

California Headache And Pain Center

★★★★★

a month ago

Great customer service, Art & Jessie always go above and beyond to help. They accommodate to my schedule needs! Thank you both! Dr. Zhao

Lupe Peña

★★★★★

4 months ago

I brought in my mom's 2002 Lexus for a diagnostic. Art called me with the results and gave me his honest opinion on what my mom should do. Using the diagram in the store, Vaun was able to show me the parts in question and explain the work that would be involved. I appreciate Firestone employees.

Pam Sabpa

★★★★★

2 months ago

My car wouldn’t start and I had to get it towed to Firestone at this location. I have been a customer at this location for many years. This time was different. Carlos explained clearly the whole process and had my car fixed which I picked it up the next day. He didn’t try to sell me unnecessary services at all. I really appreciate his assistance and for being honest through out the whole thing. Thank you very much Carlos.

Vanessa De La Rosa

★☆☆☆☆

4 months ago

This place is an absolute scam, and the manager here, Art, is an absolute joke. He has no customer service skills, intelligence, or qualifications to be an owner. Maybe for Firestone his level of incompetence fits the bill for management. Says a lot about this company and their low, low standards. My mom brought her car here to get an oil change on November 13, 2025. When my mom got the car back, she instantly noticed that the car looked like it had been searched--it was all disheveled, compartments were open, and none of it should have looked like that since they were only supposed to do an oil change. My mom kept an emergency fund in her car, and she noticed that it was stolen. There was $800 missing from her car. When we called Firestone a few hours ago, one of the employees told us that the owner was not in today but that he would be in tomorrow. I called again just a few minutes ago, and to my surprise, Art answered. So in addition to being thieves, the employees here are also liars. When I told Art the concern we had, he laughed in my face and told me he highly doubts that this had happened because it had never happened before. And that his technicians wouldn't do this. So instead of taking customer concerns seriously, he decides that it didn't happen and that you're a liar. When the members of his team are the ones who lied about him not being in today. Of course I know you shouldn't leave valuables in a car, but who would have thought that a “reputable” company like Firestone would employ technicians that would search through someone's car for valuables or cash? I certainly never thought so. Rest assured we have contacted the area manager and filed a formal complaint on Art and this location. We have also filed a police report.

Selena

★★★★★

Edited 2 months ago

I've been coming to this location for several years now and they have never disappointed! Staff is incredibly kind, approachable, and most importantly honest. Prices are reasonable. Clear explanations as to why I need a recommended service. Pictures are attached to my work order. Your car will definitely get top teir treatment if brought here!

Arthor Lee

★★☆☆☆

2 months ago

Had my two rear tires replaced this morning at Alhambra Firestone. Everything went well until I saw the bill. I preordered the two tires online for the price of $440. Art told me the final cost was $513. I asked why the jump in price? He told me it was before tax. Then I read the itemize work order recipe, Art charged me $52 for road hazard protection which I did not inquire. After I told him the extra charge, he refunded me immediately. Please check all your itemize cost before leaving the store. Honesty is hard to come by nowadays.

Viviana Delgado

★★★★☆

2 months ago

I came in for a wheel alignment. The staff were nice and helpful. I appreciated the way they explained things to me (as someone who doesn’t know a lot about cars). They never made me feel dumb when asking for certain things to be explained. They let me know other things that were wrong with my car and told me the prices up front. They also let me know what items were urgent and which were not. I didn’t feel pressured to unnecessarily get more work done on my car. Overall, good experience with staff and services.

Rosita Santana

★★★★★

2 months ago

Hello the sales person is Carlos Diaz and all the stuff working there are an amazing people and excellent service . I am feel so privileged to have my car to take care all the service with them. This place is so pleasant,clean,respectful,professional and quick service. I always make appointment but even do walk in is good too.🙏🏼⭐️💫♥️thank you so much!

Savannah

★★★★★

a month ago

Overall smooth experience. Price was reasonable. Carlos was great, he answered all our questions thoroughly and explained in a way that was easy to understand. Very cordial and pleasant especially compared to most autoshop personnel.

Luis Carrera

★★★★★

4 months ago

Jessie helped me out and he was very knowledgeable. He printed out quotes for me and wasn't pushy about any extra services. I got two tires and a alignment for $450.

T V

★★★★★

a month ago

Got my tire issue fixed today. So glad I dont have to worry about it anymore! Service was quick and simple. Art, the manager, was very helpful and professional. The staff were friendly. Thank you for your help! I definitely recommend this Firestone.

Luisa Iturbide

★★★★★

a month ago

I've had consistent, fantastic customer service at this location and everything is always explained to me very clearly. I feel that the staff really try to help look after me and take care of me. Communication has been excellent and thorough. I really trust the staff here and am grateful for their expertise.

ThunderKitten02

★★★★★

a month ago

I wanted to thank and to recommend the entire team when it came to a quality diagnosis, solution, and speed. I had a flat tire that they could not repair due to the nature of the tear. They were willing to put on my spare tire considering I needed to get to an aiport in a few hours but since they helped me out with making me a priority and trying to get on my way I decided to replace all 4 tires since I needed to anyway. They took me in with no appointment and knock it out in less that 3 hours. Thanks to them my family and I made our flight on time, had a smooth ride, and now I have tires that'll last me a while!! All for a reasonable price