Phoenix Auto Care

Ray Causly

★★★★★

a year ago

I can’t say enough about Phoenix auto! Johnny and his right hand Juan are fabulous! I’ve been with him for 5 years now and the quality of work is second to none. The integrity is second to none. It’s hard to find people you can trust in this profession and they are a rare breed. Lastly what has been so much of a blessing is Johnny’s heart of generosity. He cares not just about your car but about you. He has lost money just to care for me and my family. He has sacrificed time and done things to care for my car needs even after hours. This is a special place because it is led by special people. You’re in good hand with Johnny and the Phoenix crew! Here are pics of a complete carpet removal and replacement! We had water damage and he fix it! This is just one example of many amazing things they have done for us. Fixed my bumper for nothing, painted my car and did body work things not your average mechanic can do. Kept my 2004 G35 purring for years. Dealt with crazy insurance claims on and on! Love you Johnny.

Jordan La

★★★★★

a year ago

I recently had my car in for repairs after an unfortunate accident that left my door, hood, and transmission damaged. I took it to Phoenix Auto Care, and I couldn’t be more impressed with their professionalism and service. From the start, they provided me with a loaner car, making the repair process smooth and convenient. After they completed the repairs, my car came back looking and driving like brand new. The team did an incredible job—everything from the bodywork to the transmission repair was handled perfectly. Plus, they returned my car spotlessly clean! I’m beyond satisfied with their service and highly recommend them to anyone needing auto repairs. Thank you for taking such good care of my car! Shoutout to Johnny, Juan, and the rest of the team here.

SE M

★★★★★

a year ago

I took my 2008 Hyundai Elantra to Phoenix Auto Care because I had a good experience with them working on my mother's car. I needed my AC fixed and a 150k scheduled maintenance. Juan took good care of me. He kept me up to date while they were fixing my car with pictures and texts. I’ve uploaded a sampling. They gave me a time estimate for how long they would need my car. Even when unexpected issues occurred during the repairs, they still managed to have the car ready in the same amount of time. They may charge for their diagnostic, but it's worth it. They are very straightforward with their detailed estimates. Juan let me know what issues he thought were critical and what could wait. He managed to properly diagnose the gremlin in my AC that the last two garages couldn’t figure out. I spent the last couple of years having my AC sporadically cut out. I was able to ignore it because I spent most of my time driving another car. Now that this was going to become my commuter car again, I needed to have reliable AC. I trusted the guys at Phoenix to solve my problem. I’m happy to say I’ve been driving around in a rolling ice box for over a month. It's probably not good for my MPG, but it's worth it to keep the summer heat at bay. The scheduled maintenance worked out well. The old girl needed it. Lots of stuff was cleaned and replaced. She was a little jumpy at first. I’m not sure if it was from all the cleaning chemicals they ran through her or the recommendation from John that I run a tank of 91 gasoline through her to finish cleaning her out. It took a bit, but she mellowed out; she handled a trip to Vegas without issue. I even measured my highway MPG back up to 29. I hadn’t seen that in a while. My city's mpg is still trash, but I assume it's because of my preferred Arctic driving conditions.  Besides cleaning out the car's internals, they also took care of some external issues. For example, I hadn’t realized how dingy my headlights had gotten until they buffed them back to basically brand new. I will definitely be bringing my cars back to Phoenix Auto Care. I’ve already been suggesting them to others that were in need of quality and reliable service. It's nice having a place I can recommend when people ask me for a garage they can trust.

Timo Fahler

★★★★★

a year ago

Johnny and the team at phoenix took such good care of my truck and I, can't imagine going to another place ever again. I was hit by a rental truck and left to deal with the insurance and repair for something that wasn't my fault, Johnny made sure that I was taken care of and compensated as best as we could from the insurance company. He went above and beyond what I asked, and was thorough and responsive throughout the process making sure that I knew what he was doing and how my truck was. He also knew that I was about to leave town and took care of it quicker than expected so I would have the truck ready in time. They are a friendly company and do thorough and good work! So happy with my experience and the friendship I now have with an auto service and repairman especially when it's hard to find someone you can trust in that business.

Bhavik Tejwani

★★★★★

2 years ago

I had a really good experience while working with Juan and Johnny on my 2007 Ford Mustang. The car hit 100k miles and it was in need of new suspension and fluids. The team did a thorough inspection and gave me a report. I saw an opportunity to replace my old suspension with a coilover kit and they promptly scheduled me for a service. They waited to call me in until the parts were delivered and returned the car back to me on time running, sounding, and smelling a lot better. The cars performance has a day and night difference after the delivery. I highly recommend this place for your car.

diamond jennings

★★★★★

5 months ago

I can’t say enough good things about Phoenix Auto Care on Valley Blvd in Alhambra. From start to finish, they turned a stressful situation into a smooth, reassuring experience. Johnny was an absolute lifesaver—he worked with me on my deductible, which was originally $1000, but he only had me pay $500. That kind of compassion and flexibility is rare these days, and it made a huge difference for me. -What really impressed me was their commitment to quality. They replaced every damaged part on my car with original manufacturer parts—no recycled, used, or worn-out pieces. It felt like they genuinely cared about the safety and longevity of my vehicle, not just getting the job done quickly. -Their customer service was top-notch throughout the entire process. They kept me updated, answered all my questions patiently, and made sure I felt supported every step of the way. And to top it off, they even loaned me a car to drive while mine was being repaired, all covered under my rental coverage. That extra convenience made my life so much easier. -If you’re looking for a trustworthy, professional, and customer-focused auto shop, Phoenix Auto Care is the place to go. Johnny and the team truly go above and beyond. I’ll definitely be coming back in the future!

Jairo M

★★★★★

2 months ago

Johnny at Phoenix Auto Care provided excellent service from start to finish. He was clear, informative, and transparent about the issues with my truck, and took the time to recommend the most appropriate options. He went above and beyond to ensure I felt comfortable and confident throughout the process. If you’re looking for a reliable and trustworthy auto shop, I highly recommend Johnny and his team at Phoenix Auto Care.

Daniel Menendez

★★★★★

a year ago

I don't usually bother to write reviews but Phoenix Auto Care is by far the best mechanic shop I have ever used so they deserve a good review. I took my car with what I thought was a "simple" problem with the engine. Phoenix auto care did a thorough inspection and discovered a lot more issues than anticipated. I liked how honest they were through the whole process. They communicated what the issues were and they showed me pictures of every single problem they encounter. My car is pretty old and honestly has not been well maintained, so i was not too surprised with all the problems they discovered. I went ahead and told them to work on the issues as I needed my car fixed. They worked pretty fast on getting my car back, and they even fixed some of the issues for free as they were not quoted in their original estimate. I'm very happy with their work and their honesty. This might sound like an exaggeration but I do believe they are the best auto shop in LA. My car runs great and they returned the car with a clean engine that looked almost new to me. Can't recommend them enough.

Adrian Campechano

★★★★★

a year ago

Never have time to leave a review , but felt I had to after all the great work Johny did for my car went into Phoenix auto care in a tough position low on money and just got into an accident that messed up the whole front of my car. Explain to Johny my situation that it was my work car and I really needed it to get to work told me don’t worry, here we get solutions not problems after fixing my car better than new he went the extra mile and even did a deep clean inside of my car really appreciate it thank you!!!! Nice to know some people still care about their customers

Brian Child

★★★★★

a year ago

The Best Auto Mechanic I’ve ever come across! The owner Johnny is a man that takes pride in what he does, and really knows how to explain and diagnose any issues your car may have like a good doctor. All the guys working there are honest and do great work. They document the entire repair process with photos and keep you updated via email. They know what they are doing! My engine never looked and sounded so good. They even washed and detailed my Jeep inside and out! I am definitely a customer for life!

julia meyer

★★★★★

4 months ago

I came in with a simple repair, but got lucky that the team at Phoenix found my other issues. My rotors were shot, my tires were work irregularly, and I needed a transmission flush before I could go on my 6.5 hour return drive home. Both the owner and the Juan spoke with me extensively and gave updates as my car was worked on. The worn parts were shown to me and the car was detailed to perfection. They the in little things to make the car easier to use in the future. When my car was finished, I took a test drive with the owner to ensure that everything was working well. The shop is pricey, but they are knowledgeable and did good work. Driving back on the Grapevine in low visibility, I almost got into a serious accident. I'm appreciative that my car was able to react quickly.

Wendy Vasquez

★★★★★

a month ago

I had such a great experience at Phoenix Auto Care! I originally took my car in because I had a nail stuck in one of my tires. When I brought it in, they immediately noticed it had been making a noise and thank goodness they checked everything thoroughly. Turns out my car also needed oil and the coolant tank needed antifreeze. I truly appreciate how attentive they were and how they caught things before they became bigger problems. They took care of all my maintenance and really went above and beyond. What stood out the most was how transparent they were. They showed me pictures of what needed immediate attention and explained what could wait. They even sent the photos directly to my phone and physically showed me the parts, so I could see everything myself. That made me feel informed and not pressured at all. Everyone was friendly! including the owner! the whole team was patient, professional, and genuinely helpful. You can tell they care about making sure your car is safe and ready for the road. I left feeling confident and taken care of. Highly recommend! I will only bring my car here from now on.

Joseph Oliveros

★★★★★

a month ago

I had a great experience at this auto shop. The staff was professional, honest, and took the time to explain everything. Pricing was fair and transparent — no surprise charges. The work was completed on time, and my car is running perfectly. It’s hard to find a shop you can trust, but this is definitely one of them. Highly recommend.

Siyu Li

★★★★★

2 months ago

found a pretty honest in alhambra – phoenix auto care. my tire got punctured by a blade and i checked a few places nearby. i just wanted a patch one shop tried to sell me a tire bigger than the other on my car another tried to sell me a tire for 120, and when i realized it was used, they took it back right away… stopped by this place just to ask about getting a new tire, and they suggested trying a patch first. it worked, no pressure at all. solid experience.

Vanessa Vidal

★★★★★

5 months ago

After years of bouncing between different mechanic shops and constantly feeling like I was being overcharged or misled, I had honestly lost hope. As a woman, it’s incredibly frustrating — and exhausting — to walk into a shop and immediately feel like you’re being talked down to or quoted way more than necessary, just because they assume you don’t know any better. From the moment I walked in, Johnny and Juan talked to me with respect. They took the time to actually explain what was going on with my car in plain language, without any of the condescending attitude I’ve experienced elsewhere. They even showed me the parts in question and explained the why behind each repair. I finally feel like I’ve found a mechanic who values honesty over upsells and that’s worth everything.

Nicholas Bustillos

★★★★★

3 weeks ago

I had an outstanding experience with this auto shop. They went above and beyond to service my vehicle quickly while accommodating my schedule. The team was professional, transparent, and efficient throughout the entire process. They accurately identified and resolved the issue, took the time to show me the problem, and thoroughly explained what was going on. The quality of work and level of customer care were exceptional. I highly recommend them for reliable, honest, and timely service.

Stella Li

★★★★★

4 months ago

My friend referred me to this body shop. My BMW IX needed repairs after it was hit from the back. I cannot express how grateful I am to the team who worked on my vehicle. I would like to personally give my thanks to Johnny and Juan who were so incredibly professional and helpful throughout the entire process. They went above and beyond to make sure I was taken care of, and even helped advocate for me to my insurance and rental car services. This entire situation was so stressful, but the staff at Phoenix Auto Care were truly my life saver. Since the damage to my car was so severe that I thought it would take long for me to get it back. Surprisingly, my car was back much sooner than I expected. My car came back in perfect condition, and cleaner than it’s ever been. I highly recommend their service.