Firestone Complete Auto Care

Alex Castillo

★★★★★

a month ago

Pulled up and they saw me right away. Kept it professional and simple. They ran a diagnostic check on my car and let me know the real problem of anything and didn’t keep my car long. They held onto it while I took care of some other errands Quick Efficient Respectable I’d recommend

Jennifer Jefford

★★★★★

3 months ago

Amazing customer service. Short wait time, knowledge employees. Would highly recommend & I’ll definitely be a long term customer.. want to also mention they were less expensive than Auto Zone & A1 battery for exact battery & they are less expensive for synthetic oil change & transmission flush then Valvoline and Chevron express.

Vladimir

★★★★★

3 weeks ago

Had a great experience. I was going on a road trip and had a emergency on my vehicle. sales team was very helpful and the mechanics there were very knowledgeable for all the questions I had.

Jazzmen Gallagher

★★★★★

2 months ago

Jose was the best ever. He made sure i understood what i was paying for and was extremely patient with all of repetitive questions. if he doesnt get a raise im going to a different location (jk) thanks for awesome service

Monique Iniguez

★★★★★

5 months ago

I found a nail in the tire of my rental vehicle and was directed to Firestone by the rental company. Needless to say I was a little worried since it was not my personal vehicle, but Vladimir was extremely helpful in reaching out and getting approval from the company directly in a timely manner. He was on point with communicating any requested, pending, or approved amendments from the rental company. He was also great on answering any questions I had which helped put me at ease. The rest of the team was quick and precise with the actual changing of the tire. Overall a great experience! Definitely recommend!

Laura Gutierrez

★★★★★

5 months ago

Really nice experience, I made an appointment the day before and they got me in and out pretty quickly. I think his name was Jathan, but the guy at the counter helping me out was incredibly nice. It isn't my regular tire shop, but it was such good service, it definitely will be now.

cmac1one

★☆☆☆☆

a year ago

Just observed an accident and pulled into Firestone to see if people were ok. I parked into a handicapped spot and put my placard on my windshield. A rep of Firestone came out and said “you have to leave, you aren’t a customer”. I explained I pulled over due to observing this accident and wanted to make sure everyone was ok. I am a physician. He saw both vehicles and knew there was an accident. He did not ask if anyone was injured. He refused to give me his name. I am amazed at his lack of caring. I cannot comment on the services but based on his apathy, I cannot imagine doing business with this company. Other’s beware.

Todd Barrera

★★★★★

5 months ago

I stopped by Firestone on Chester Avenue this morning, and Jose, the service advisor, took great care of me. He got my fleet vehicle inspected, approved, and serviced, all within an hour. Turns out, all it needed was a new battery. I’m just grateful it wasn’t anything more serious. Thanks Jose at Firestone! In/Out A+ service

Alexander Ayala

★★★★★

7 months ago

Brought my 2013 Chevy Cruze in for a damaged oil pan and air intake issues. Jathan and Jose took great care of me — super professional, honest, and fast. They had the parts replaced and the car back to me in just one day. I noticed the difference immediately: smoother drive, better acceleration, and improved performance overall. Highly recommend this Firestone location if you want quality work and great service. Thanks again, Jathan and Jose!

dalia flores

★★★★★

3 months ago

Very clean and accommodating place. Vladimir in the front desk was very helpful with setting up an appointment for my vehicle as well as helpful answering all of my questions regarding the service and warranties.

DCB

★★★★★

Edited 6 months ago

Really impressed with the service at Firestone. The team was super clear when explaining what was going on with my car and focused on the stuff that actually mattered. It felt good knowing they weren’t trying to upsell or do extra work I didn’t need. Honest, helpful, and gave me peace of mind.

Joseph Bribeaux

★★★★★

5 months ago

These guys were prompt, had sufficient tires in stock, and replaced my shredded tire under the road hazard warranty coverage in less than 30 minutes with no notice. So glad they were there and open on Sunday. Great service!

Joe Pena

★★★★★

2 weeks ago

Went to get an alignment was very pleased with customer service. They where quick and sufficient.

Jessie Ponce-Montano

★★★★★

7 months ago

Swift service with very knowledgeable staff who were able to provide me service that fit my needs! Very clean and comfortable lobby area. Cheapest prices I’ve found — been searching all of the 661 area! Not even Costco can match them. Highly recommend!

Alexander Flores

★★★★★

3 weeks ago

Vlad & Jose are very helpful and friendly, quick and easy service! Definitely bring your car here

Eduardo B

★★★★★

3 months ago

The gentleman that helped me today, I believe was named Jathan, was very informative and made me feel comfortable. Definitely plan on brining my car in the near future.

Cyn

★★★★★

4 months ago

Have been coming to this location for the last 4 years. The whole team from the service reps to the mechanics always do a great job. Only location and place I trust with my car. Thank you guys always!! ☺️