Firestone Complete Auto Care

Tyrone Wilson

★☆☆☆☆

6 months ago

I came in to get a tire patched before work. I waited for over an hour and my car was never worked on. I got my keys back and left so I wouldn't be late for work. I will never come back or recommend this place.

John Howell

★★★★★

6 months ago

Steven was fast and thorough with my tire repair - even showed me specifically where the repair was needed. Very fast and friendly service - I highly recommend this place!

stephen elliston

★★★★★

6 months ago

Everyone was awesome!! Saved us a lot of money we were afraid we'd have to spend to get the battery replaced. Jason was very nice, professional and answered all my questions that I had and even gave some info that I didn't know about or know to ask about!

Nunya Business

★★★★★

a year ago

I never give anything higher than 9. This leaves room for improvement. My experience was great with this location. Employees seemed to be happy with their jobs. We were greeted with a smile and happy demeanor and or work order was written up promptly. The technician had our work order in hand within minutes and my vehicle in the bay within about 5 minutes. The alignment took @45 minutes. The technician test drove the vehicle and had to readjust the steering wheel as he claimed it wasn't quite centered. I appreciate the extra effort. I am very happy with the finished results and my truck steers beautifully.

Tiffany Gaines

★★★★★

a year ago

Overall great experience. I hadn’t heard from an appointment set for 1pm for an alignment. They were able to take me earlier.. i had two cars ahead of me, so i prepared for a longer wait. Although I was in no rush, Ms. Michelle made sure my wait time was not extremely long. She checked in with me. When the service was over, she provided me with a report and explained it to me. She provided recommendations but did not haggle me into getting more than what I came for. Overall, this was a great experience and Ill be back, simply because the customer service was great, information education was realistic and easy to understand, she was pleasant, and I left feeling like I can trust the work that was provided.

J. Collier

★★★★☆

7 months ago

Had a scheduled appointment. Took vehicle in right away. Rechecked air pressure and performed full alignment. Great Service (Steven was the tech). Pay for the lifetime alignment. It's so worth it!

Dan Spaulding

★☆☆☆☆

Edited 7 years ago

I had previously visited and thought the place was reasonable. Boy was I wrong. Took our fleet vehicle in for oil change and tire rotation. Called to make appointment but was told no appointment for fleet vehicle. Dropped off sat morning first thing. Called at 1:35 was told it was being worked on and would be done within the hour. I arrived at 3:30 to find it had not even been touched. Had to leave the vehicle overnight. Picked up on Sunday and it was filthy inside. Fingerprints of grease everywhere. This is a brand new vehicle with 6k miles on it. Started looking more as they were supposed to rotate tires. Not one fingerprint on hubcaps so I cant imagine how they could rotate tires without even one smudge or fingerprint on hubcaps. I dont believe they even rotated the tires. I'll never be back again lied to me directly, horrible service etc.

Donna Meckel

★★★★★

6 months ago

Holden was absolutely amazing when it came to taking care of my car. He treated me like family and not just a #. This is th4 reason I will be back. Thank you Holden, you're amazing at what you do.

Kim Bennett

★★★★★

5 months ago

Holden is a life saver! I came home to a flat and had no choice but to take my car in and it was within the last hour of closing so it was unclear on whether I’d get in or not. Holden was at the front desk and saw my stress and went out and fixed the fire himself, took less than 25 minutes. We love auto care that takes care of the community!!

Jalen Abney

★★★★★

6 months ago

The customer service was great very fast installation of tires on my car

Queen Truthteller

★☆☆☆☆

4 months ago

It’s two good mechanics there the manager that just came to revitalize the place is cool but the rest of the staff is EVERYWHERE!! They quote prices with out look at the account… poor customer service it’s unnecessary … and hella avoidable… I believe eventually the team will get it together just a few loose screws to tighten like the shop manager … retraining is highly recommended.

Honest Reviewer

★☆☆☆☆

3 months ago

I had my 2007 Toyota truck serviced at Firestone at 3220 Wrightsboro Rd, Augusta, GA 30909 before a 1,000-mile trip. The service included a wheel alignment and tire balance, and on November 22, 2025, I was told everything with the tires looked good. However, when I returned to Augusta on November 28, 2025, I ran over a nail and took the vehicle to the Firestone at 1213 Broad St to have the tire patched. While there, I was informed that, although the tire could be patched, the two front tires only had 5/10 tread left and showed inside wear, and should be replaced. I was perplexed and concerned because I had just had the vehicle serviced, aligned, and balanced at another Firestone one week earlier. I rotate my tires every 5,000 miles, so the sudden need for replacements didn’t make sense. Although I went ahead and replaced the two tires, I am skeptical about the quality of the earlier service and believe the issue deserves attention.

Mega Homes

★★★★★

7 months ago

This morning I ran over a metal lawnmower blade and completely destroyed my tire. I pulled into the shopping center parking lot behind Firestone Complete Auto Care to put on my spare. Not even 3 minutes later, a gentleman named Steven came over with his tools and offered to help. He had my spare on in less than 5 minutes and even told me to swing by the shop so he could check the air for me. What really stood out is that he helped me with zero hesitation, even though my tires aren’t from Firestone. Super kind, professional, and just an all-around awesome person. Huge shoutout to Steven — you honestly made my day! I’d definitely recommend this Firestone location to anyone.

Jasmine Ingram

★★★★★

5 months ago

Had a flat. Was in and out thanks to team at your Wrightsboro location. Jason handled my concerns and tire replacement in a timely manner. When leaving out, had a few other questions for technician and he patiently explained all that I needed to know. This location has taken a turn from the last 4/6 months I’ve experienced. Great job guys!

Felicia Ruth

★☆☆☆☆

a month ago

Took my vehicle in to get the thermostat housing and coolant reservoir replaced. Don’t know his name but white guy at the counter told me that they would need to do a diagnostic too, I said I already had one done at another place. He then said if they don’t do one and it doesn’t fix the problem, they won’t be held liable, I didn’t want to do it and was a little upset but I told him To go ahead. He told me it would take a couple hours I said ok, that was around 9:30 am. They had my car all day and I didn’t bother them until around 4 pm I called and asked for a status they said they weren’t finished and would call me when done. 5 pm rolls around I still don’t hear nothing so I called again and asked for a status, and was told they weren’t done and still needed to test it and would not be done by 6 pm. I was worried because I knew they closed at 6 but he assured me the mechanics don’t leave until 7. 6:30 rolls around I didn’t hear anything from Them so I called, no answer. This location is closed on Sunday so I had to wait until Monday which is ridiculous. On Monday at 8:02 am, they finally called me to say it was ready. Which lets me know they finished on Saturday but did not call me to pick it up. I went straight To work afterwards. When I got off at 3 pm, there was still a puddle of antifreeze so I looked at the receipt and seen that he put I said no diagnostic and they are not held liable which was a lie.

Shelley Sue

★☆☆☆☆

2 months ago

Really had an awful time at this location. It’s a shame that the mechanic that worked on my car was so bad, at least the front desk staff is kind and accommodating. If you even see the name “Ephraim” on your quote, get your car out of there. Somehow he failed to install a coolant sensor correctly, causing a coolant leak. As if that wasn’t bad enough, he managed to crack a gasket upon installation. You literally just have to place those. The crack caused a BAD oil leak. It took hundreds of dollars and over a week of diagnostic work at the dealership and the downtown Firestone location (I recommend the Broad Street one) to find these issues. I’m worried that more will continue to pop up. He should not be allowed to work on vehicles.

Silversurf45

★★★★★

4 months ago

Exceptional Service Exceeding Expectations at FireStone in Augusta, GA! I had the pleasure of visiting FireStone at 3220 Wristboro Rd, Augusta, GA 30909, and I must say, the experience was nothing short of spectacular. Having patronized various FireStone locations over the past 20 years, I can confidently proclaim that this store stands out as the epitome of excellence in customer service and technical acumen. What makes this location unparalleled is the extraordinary customer service led by Service Manager Shanice Mells, whose dedication and proficiency are clearly reflected in every interaction. Shanice goes above and beyond what is expected, ensuring that each customer leaves more than satisfied and well-informed. The team here exhibits an impressive ability to explain complex vehicle issues in a manner that is easily understandable, even for those of us who are not mechanically inclined. This level of effective communication is invaluable as it not only educates but also builds trust and transparency between the service provider and the customer. The environment in the store is always welcoming and friendly, imbued with a customer-oriented ethos that makes every visit pleasant. Despite the potential stress of car repairs and maintenance, the staff's approach and demeanor significantly alleviate any customer anxiety, making the process seamless and straightforward. Moreover, the quick support and leniency in handling appointments and services deserve a special mention. Even during peak times, the efficiency of the service does not falter, which speaks volumes about the operational excellence and customer-first approach adopted here. It is of no surprise that I rate this FireStone store with a resounding 5 out of 5 stars, setting a benchmark for others in the industry. I highly recommend this store to anyone requiring automotive services, assured that you will receive nothing but the best. Kudos to Shanice Mells and the entire team at FireStone on Wristboro Rd for such outstanding dedication to customer satisfaction and service quality. Your hard work and commitment deserve recognition at the corporate level and beyond. Keep up the excellent work!