Firestone Complete Auto Care

Randy Jeune

★★★★★

3 months ago

Vinny got me in and took care of everything I needed for a great deal! I definitely recommend coming to see these guys! Great value and great service!

Diakite Awa

★★★★★

7 months ago

I came in needed a new battery replacement and was welcome by Vinnie. Prior to coming in I called and schedule an appointment but I was two hours later waiting for people to jumpstart my car. I called and let them know and as soon as I came Vinnie got my car and they started working on it. I would say it took an hour overall Vinnie was super nice, welcoming and he was so nice to my son who is 1year old. Vinnie made the experience better he had a A1 customer service. Thanks!

Diana Robertson

★★★★★

4 months ago

I stopped at Firestone today as i had a screw in my tire, hoping they could plug for me. Unfortunately it was too close to the sidewall and I needed to replace the tire. Macho was able to give me a good deal on a new tire and get me back on the road.

Jim Fearn

★★★★★

6 months ago

While driving and enterprise rental, I picked up some kind of staple which caused the wheel to lose air and required me to put on the donut spare. Tim at Firestone was extremely helpful and not only getting the tire fixed but understood that enterprise would pick up the charge. I was extremely pleased with the ease the repair transaction.

Thomas Oziemblowsky

★★★★★

6 months ago

Firestone was professional and efficient! They replaced my car battery within an hour, whereas other local mechanics told me it would take hours or they tried me away altogether. Thank you to this team! Great job, and highly recommend!!

kircia alejandra reyes alcantara

★★★★★

a month ago

So the service was excellent and fast, but what motivated me to give those scores was the attention of the person at the counter, although he does not speak Spanish and I do not speak English, I look for the translator to communicate and give me all the explanations

Huyen Vo

★★★★★

6 months ago

Vinny and Mike are awesome! I got a new battery in my Honda Odyssey right before inspection. Since changing the battery reset the system, Mike explained I’d need to do a drive cycle and come back. A couple days later I called Vinny, came in on Saturday morning, and he got me checked and tested again. Super quick—only about 20–25 minutes. Thanks so much, Vinny!

Amy Cleck

★★★★★

7 months ago

had some issues with vibration in my steering wheel after having new tires installed by a local tire shop. had the tires balanced twice by the same shop that installed them because i continued to have vibration. assuming my balance was fine and there was another issue, i stopped in at firestone on paxton street to make an appointment to have my alignment checked. i've been a customer with that firestone for some time. vinnie, the service adviser, suggested i check the tire balance again, as he didn't think the alignment would be the cause of the vibration. they got me in immediately and checked all 4 of my tires. all 4 were out of balance, even after having them done twice by the same local shop! with both the two front specifically being out by an ounce each, which even an ounce can cause a lot of vibration! i was in and out in about an hour. my car now drives smooth and i have no vibration. i would highly recommend this shop to anyone! i've had a few of my vehicles through there and haven't had a single issue! big thanks to vinnie and also give my thanks to kevin the technician for fixing my tires and getting my car smoothly back on the road!

Castcire -

★★★★★

3 months ago

Outstanding service from the front to the back of the store. Vinny was super professional and very helpful and knowledgeable.

Linda Guiler

★★★★★

3 months ago

Had a tire emergency on the turnpike. It was showing that it only had 20 psi. So did a search for repair and was lucky to find this place. They were honest. Fast. And got me back on the road with a repaired tire in about 30 minutes!!! They took the stress out of a stressful situation. And at a very reasonable price!!

Christine Gaynor

★★★★★

5 months ago

Excellent service when we needed it most! We hit something on the road early one rainy morning while rushing to my son’s hockey tournament and quickly realized we were losing tire pressure. With three kids in the car, it was a stressful situation to say the least. Thankfully, the team at Firestone—and especially Vinnie—saved the day! He got us taken care of right away, and we only waited about 20 minutes before we were safely back on the road. Everything went seamlessly from start to finish. We’re so grateful for their quick, professional, and kind service. Highly recommend!

Kenneth York

★★★★★

4 months ago

Recently moved to Harrisburg, longtime Firestone customer. Very happy with both Firestone and Bridgestone tires. Upgraded this year to the Weathergrip tire in preparation for winter. Vinnie, the Service Manager, took good care of me. With an 8am Saturday appointment, I was on my way in just over an hour with fresh oil, new tires, and clear advice on how to be safe on the roads. Thanks Vinnie and team. Ken

Cariel

★★★★★

4 months ago

I needed tires for my car and I came to Firestone spoke with macho and he told me about some promotions they were having on tires. He was very thorough very professional super nice guy. I was able to get 4 brand new tires at a great price thanks to macho. Great place to get your car services done will definitely be back!!!

Aimee Goodfriend

★★★★★

3 weeks ago

Fast, friendly, knowledgeable, very efficient Had 2 tires installed, they had 4 technicians and it took 30 min as promised. Called around and was by far best price included road side warranty on tires ($10)

kay joshi

★★★★★

a month ago

I recently heard a strange noise from my car and got really worried. I took it to a few different places and most of them immediately suggested expensive repairs. This was the only place that actually took the time to properly inspect the car and honestly told me that nothing needed to be replaced. I really appreciated their transparency and integrity. Winnie was especially helpful and kind throughout the whole process. It’s rare to find such honest service. Highly recommend! ❤️

Janiah

★★★★★

4 months ago

My car was having multiple issues from needing an oil change, alignment and new tires. I spoke to macho after being referred to him by a family member and he was sooo amazing. He answered all my questions and doubts was super thorough and made the process easy. He gave me a great price for everything my car needed to get done and now my car is running like new. Will definitely be back!!!

Jaden Batzel

★☆☆☆☆

3 weeks ago

I strongly advise against trusting your vehicle with this location. I brought my car in for new tires and an alignment. As part of their service, they performed an inspection and handed me a completed sheet where their technician explicitly marked my oil and fluids as checked and "Good." Just miles after leaving their lot, my engine suffered a catastrophic bearing failure due to complete oil starvation, leaving me with a $10,000 replacement bill. I have continuous dashcam footage proving the car was driven normally after leaving their bay, alongside a forensic teardown report from the dealership confirming the engine seized from running bone dry. There were no external leaks, which means their technician signed off on an inspection they never actually performed. When I called to discuss this massive discrepancy and how they plan to prevent this from happening to others, the store manager was incredibly rude, refused to take accountability, and actually hung up on me. I have formally escalated this to Firestone’s Corporate Claims department and am preparing to file a complaint with the Pennsylvania Attorney General for deceptive trade practices. If a shop doesn't understand the liability of working on cars—where one wrong brake or tire job could kill someone—they shouldn't be in business. Luckily this was just an engine, but the financial damage is massive. I am attaching photos of the internal engine damage and their inaccurate inspection sheet. If any local news agencies would like to cover the dangers of auto shops signing off on "phantom" safety inspections, I am more than happy to provide an interview and share the dashcam footage. Do not make the same mistake I did by trusting this location.