Firestone Complete Auto Care

Kim Giroux

★★★★★

7 months ago

This crew took care of me this morning. They were super helpful in explaining the issue with my tire valve, and were able to complete the work for free. Arturo did a great job to get me back out on the road in about 20 minutes.

Mayra Harris

★☆☆☆☆

a month ago

I called before my visit to see if they had room to fit me in for an oil change and I was told yes. I take the time to drive up there and upon my arrival im told no, that I can leave my car over night. Mind you it was about 30 mins between the time I called and showed up, very disappointed in the disregard to client time.

Daniela Anderson

★★★★★

7 months ago

I recently got new tires from Firestone, and the experience was excellent from start to finish. Art was quick and efficient, and the customer service was wonderful. Everyone I interacted with was friendly, knowledgeable, and made the process stress-free. Highly recommend!

Farru Guerrero

★★★★★

5 months ago

You gained a customer for life, I have 5 cars in my household and because of your honesty you will be servicing all 5 in the future and I am telling everyone I know to come see you. Thought I needed brake pads, Mike checked and assured me I was ok and didn't need. Instead of selling me something I didn't need? He was honest. THANK YOU FIRESTONE

linda farrell

★★★★★

5 months ago

Between Quinton and Mike, I had the best service, especially after having 2 bad days. I'm from out of town, got stranded and I had to tow my car to somewhere in an unfamiliar area. I googled and Firestone popped up. I called and because of the lateness, Quinton suggested a nearby hotel that I could stay at. I got a call at 7am to get approval for tests prior to any tests being done. Turns out, major coolant issue which is what I thought. These two were very helpful. Kept me in the loop. In the end, I was so satisfied with the service and these two gentleman. I recommend this Firestone to everyone.

Lea Menaul

★★★★★

9 months ago

Huge thanks to this Firestone crew and especially Thor and Arturo for helping us out. We barely managed to limp over to this location right as they were closing, but they still changed out our tires, which are pictured. Not only that, but they called us after we were on the road again to let us know we'd forgotten something at the shop. It was very kind of them and we are very grateful. Thank you!

Debbie Sandoval

★★★★★

4 months ago

Both Kaitlen and Mike were extremely nice, and kept me up to date on my car since I was waiting for it to be done. They provided a time when it would be finished and they kept their word. I would recommend this place for all auto care.

Craig Arey

★★★★★

5 months ago

Mike is a professional with a friendly disposition. He was extremely knowledgeable and helpful. He listened to my concerns about my car and explained what he could do for it! His pricing and timeline were excellent. Within a few minutes I decided to have Firestone do my brake service, rather than two other shops that I was considering. I will be back.

M Agualo (PESKADARU)

★★★★★

Edited 4 months ago

I called to make my appointment with the call center. I was able to bring my vehicle in for repairs. I had to call the Firestone off El Camino Real in Carlsbad to check on my online appointment. Spoke with Service Specialist, Arturo Lopez. The call center had listed my repairs problems as engine oil leak. It was not the engine, it was the water pump leak. The Specialist make corrections and listed all the repairs. Arturo Lopez kept me informed about the status of the repairs. The water pump, thermostat and radiator cap was replaced. He inform me that the 1st initial water pump was defective and had to keep the vehicle another day to replace the water pump with another and perform the pressure test to check for leaks. I am very satisfied with the overall process and service provided. The Specialist was very professional and courteous, he made sure all repairs were completed. I highly recommend Firestone for services and repairs. I trust the services provided. Thank you Arturo Lopez.

lexi vogel

★★★★☆

3 months ago

This place was awesome, opened early, the mechanics were all there (i stopped somewhere prior that didnt have a mechanic on site till 10 am) they were not super busy, but Mike made me feel so comfortable, explained everything, heard my concerns & gave me some really sound advice. Was grateful to come here & get my needs met. Will be returning

Maggie Kassebaum

★★★★★

5 months ago

I had a roadside emergency and managed to get myself to the Carlsbad location. Mike was highly responsive and went above and beyond to accommodate me. He quickly diagnosed my issue, made recommendations and ensured that my repairs were completed that same day. He arrived at 6:30 am and left the store well after 7:00 pm. What a long day. I also witnessed how he handled an unreasonable, irate customer with professionalism and a calm demeanor. I appreciate him and the technician(s) for their hard work. He is an asset to Firestone and I wish him a long successful career. Give this man a raise and promotion!

Pat Paschall

★★★★★

a month ago

Everything was excellent. My service person, Mike listened carefully to me, mad some suggestions, and explained all my options clrarly. He gave me ar great deal and the job was done quickly.

Richard Tubbs

★★★★★

4 months ago

Great customer service! The staff members were very helpful in providing me with good options for tires, including locations in North County that I can get my tires rotated closer to my work place. I received timely updates on the status of the work and it was ready a bit earlier than anticipated.

Tatjana Simpson

★★★★★

3 months ago

Mike did great! I really been putting off getting my headlight fixed and he matched the quote I got and took care of what I needed in the time he said. Appreciate it a lot. Great location to get your work done

Michael Ciurleo

★★★★★

a month ago

Michelle was very helpful, definitely understands whats going on with the inventory to help me make a decision. One stop shop. I had another set of tires lined up at discount tire but glad I made the choice to get from you guys. Car is riding smooth. Thanks Michelle!

Darla Rouiller

★★★★★

2 months ago

Thankful for Mike at this location. After quoting for a full radiator replacement, double checked next day with a pressure test in case the quote could be lowered with a less expensive house replacement instead. Turned out it did need replaced but Mike helped me understand why. Appreciate the time and effort. I will always take my car to Firestone.

Aimee Margarita Lopez

★☆☆☆☆

a month ago

NOT HONESt - Guys at front desk is not truly honest. He said the car history was it in the system. He immediately said i needed a new tire and alignment But I had just purchased the tires and had alignment done a few months ago. He cancelled my appointment (good bc at other Firestone I did NOT all that, even showed me how to see if tires were bad or too used) His bad news were so abruptly too, no care for me as a customer, saw him treating others bad too. Maybe he was tired for a Friday