Firestone Complete Auto Care

Emily Peter

★★★★☆

a month ago

Frank told me three years ago that he needed someone to run the front desk for him, and today he still runs the place himself. He could have a bit better customer service if he didn’t have to run back and front of the shop at once. That being said, It’s a shop that does quality work. They were patient with us on a delayed pickup of our vehicle, and they’re reasonable folk.

Katie Faucher

★★★★★

a month ago

Car maintenance is expensive no doubt about it. But we need our cars out here to get around cuz our bus system sucks. Frank and his peeps do a good job at maintaining my car. They actually let you know what they find and then ask you if you want to proceed with the repairs. They are by far cheaper than taking my car to the dealership. Thank you, Frank! Keep doing what you're doing. See you next time

Precision Air Inc

★★★★★

4 months ago

I’ve been using Firestone for all of my company vehicles for quite some time, and they consistently provide excellent service. Frank, Ben, and the entire team of mechanics are always helpful, communicative, and professional. They make every visit smooth and efficient, and their customer service is top-notch. I trust them completely to keep our fleet running safely and reliably. Highly recommend!

Dan Matthews

★★★★★

5 months ago

I’ve been bringing my vehicles and recommending my friends bring their vehicles to this place for 15 years. First Louie ran it, then Paul, and now Ben’s turn for the last eight years or so; and Ben is amazing. As a retired business consultant who has run a few companies, I have hired and trained many people, and many salespeople, so I know a consummate professional when I see one. I also know the difference between someone who’s trying to sell me something and someone who is using their expertise to look out for my best interest; it is this quality that has made me so comfortable in referring friends and employees. Many of my female employees shared with me the trepidation that they had in going to places like this. Understandably, they were afraid they were going to be “sold”; told to buy things that they didn’t understand and weren’t sure they really needed. Again, this is why I never hesitated to send them to Ben. Like any automobile owner, I’ve spent more time there that I would have wished; but better there than the dealer. This means I have seen how he treats and interacts with the customers, and have always been impressed with how courteous, knowledgeable, patient and professional he is. It would be very difficult to put a number on how much time and money that Ben, along with his longtime number one wrench Jesus, has saved me over the years. My thanks go out to Ben and his team; Firestone is truly fortunate to have them representing them.

Stephanie Herbruck

★★★★★

3 weeks ago

Frank was wonderful very professional and informative.. was able to fit me in at the end of the day which I really appreciated! This man deserves a raise and promotion. Truely exceptional customer service!!

Emily Garcia

★★★★★

2 months ago

Always get good service here. There is usually a wait especially if you don't have an appointment and on the weekend but it seems like a good thing that they're busy. They don't push too hard for things you don't need. Frank the service manager is courteous ans straightforward. Not sure if they're the best price or not but they always auto apply whatever coupons they have so you don't have to find them yourself.

Brittney McGinnis

★★★★★

a month ago

Absolute best experience ever. Frank was amazing from start to finish give that guy a raise lol. But genuinely truly amazing and will be recommending all of my friends and family as well as bringing all my vehicles here from now on.

Debra Wilkie

★★★★★

4 months ago

I came in with a deflated tire without an appointment on a very busy Saturday morning. I had never been to this store before. Despite those factors, Jeff greated me cheerfully and showed compassion for my situation and took immediate steps to help. He was honest with me about how long it would take to obtain a replacement tire from another location and install it. He treated me with kindness and respect and never made me feel like he was too busy to help me. Unfortunately, I did not get the name of the gentleman who checked me out when my car was ready, but he, too, was extremely pleasant and professional! I will definately be a regular customer going forward!

Ruzene Llorico

★★★★★

2 months ago

Great customer service, we were helped in a timely manner. Very fast and efficient. They were very patient in informing us of the issue with our vehicle. Frank needs a raise.

Juan Saldana

★★★★★

3 months ago

Just had a really great experience. Frank made it a quick no nonsense interaction, which i appreciate. And made an assessment on my car that another shop i had taken went to had misdiagnosed. And a couple of tires and alignment didn't break the bank. Which is always great.

Emma Wiebe

★★★★★

a month ago

Amazing staff and great friendly service. Everyone was really helpful and great at answering any questions I had. Super fast service and the car is doing great! Thank you Frank for taking great care of our car!

Doomed Soul

★★★★★

4 months ago

My car was taking care of professionally and in a timely manner. I have been to other locations and this has been my best experience so far. I will continue to come back to this store. The manager Ben was very professional and got my car taken care of.

Ana Hernandez

★★★★★

a month ago

Had the best experience here coming from riverside thanks to Frank for helping me out with a speedy recovery on a flat tire. I Was greeted and satisfied with the results! Thank you frank and the team that helped out!

Jesus Zamarron (Jessie)

★★★★★

3 months ago

I had a great experience at this Firestone. The team was kind, respectful, and did a high-quality job on my car. I really appreciated how they took the time to explain everything I needed without making it complicated. Highly recommend!

Jose Ramirez

★★★★★

3 months ago

I was shown flexibility with the shops schedule and was ensured all of my vehicles needs were taken care of(fuel filter, alignment, tire rotation). Ben’s customer service was excellent and demonstrated high knowledge of my vehicle and its routine maintenance needs.

Travis Lau

★★★★★

2 months ago

Frank Gomez had amazing customer service and did our car alignment quickly and correctly! We would come back and recommend Firestone to our friends

Steven Herrick

★☆☆☆☆

Edited a year ago

10 am appointment, 4 tire replacement. Showed up early, after nearly an hour, car hadn't been touched. Customer service sucks! When I asked for my keys and asked why make an appointment if you haven't done anything in an hour. Response was "okay". Unprofessional, inefficient and unreliable. Will definitely not.return and suggest the same to others for their car care needs.