About Business
Firestone Complete Auto Care brings expert Car Repair solutions to the local community in Escondido, CA, Escondido. From Tire shop, Auto air conditioning service, Auto repair shop to complex Car Repair projects, they maintain high standards of service quality. Local residents in Escondido, CA appreciate their attention to detail, leading to a consistent 4.2/5 rating from 119 reviewers. By focusing on the specific requirements of the Escondido, CA area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Escondido, CA and beyond.
Google Reviews
Steven Herrick
★
☆☆☆☆
Edited a year ago
10 am appointment, 4 tire replacement. Showed up early, after nearly an hour, car hadn't been touched. Customer service sucks! When I asked for my keys and asked why make an appointment if you haven't done anything in an hour. Response was "okay". Unprofessional, inefficient and unreliable. Will definitely not.return and suggest the same to others for their car care needs.
Travis Lau
★★★★★
2 months ago
Frank Gomez had amazing customer service and did our car alignment quickly and correctly! We would come back and recommend Firestone to our friends
Jose Ramirez
★★★★★
3 months ago
I was shown flexibility with the shops schedule and was ensured all of my vehicles needs were taken care of(fuel filter, alignment, tire rotation). Ben’s customer service was excellent and demonstrated high knowledge of my vehicle and its routine maintenance needs.
Jesus Zamarron (Jessie)
★★★★★
3 months ago
I had a great experience at this Firestone. The team was kind, respectful, and did a high-quality job on my car. I really appreciated how they took the time to explain everything I needed without making it complicated. Highly recommend!
Ana Hernandez
★★★★★
a month ago
Had the best experience here coming from riverside thanks to Frank for helping me out with a speedy recovery on a flat tire. I Was greeted and satisfied with the results! Thank you frank and the team that helped out!
Doomed Soul
★★★★★
4 months ago
My car was taking care of professionally and in a timely manner. I have been to other locations and this has been my best experience so far. I will continue to come back to this store. The manager Ben was very professional and got my car taken care of.
Emma Wiebe
★★★★★
a month ago
Amazing staff and great friendly service. Everyone was really helpful and great at answering any questions I had. Super fast service and the car is doing great! Thank you Frank for taking great care of our car!
Juan Saldana
★★★★★
3 months ago
Just had a really great experience. Frank made it a quick no nonsense interaction, which i appreciate. And made an assessment on my car that another shop i had taken went to had misdiagnosed. And a couple of tires and alignment didn't break the bank. Which is always great.
Ruzene Llorico
★★★★★
2 months ago
Great customer service, we were helped in a timely manner. Very fast and efficient. They were very patient in informing us of the issue with our vehicle. Frank needs a raise.
Debra Wilkie
★★★★★
4 months ago
I came in with a deflated tire without an appointment on a very busy Saturday morning. I had never been to this store before. Despite those factors, Jeff greated me cheerfully and showed compassion for my situation and took immediate steps to help. He was honest with me about how long it would take to obtain a replacement tire from another location and install it. He treated me with kindness and respect and never made me feel like he was too busy to help me. Unfortunately, I did not get the name of the gentleman who checked me out when my car was ready, but he, too, was extremely pleasant and professional! I will definately be a regular customer going forward!
Brittney McGinnis
★★★★★
a month ago
Absolute best experience ever. Frank was amazing from start to finish give that guy a raise lol. But genuinely truly amazing and will be recommending all of my friends and family as well as bringing all my vehicles here from now on.
Emily Garcia
★★★★★
2 months ago
Always get good service here. There is usually a wait especially if you don't have an appointment and on the weekend but it seems like a good thing that they're busy. They don't push too hard for things you don't need. Frank the service manager is courteous ans straightforward. Not sure if they're the best price or not but they always auto apply whatever coupons they have so you don't have to find them yourself.
Stephanie Herbruck
★★★★★
3 weeks ago
Frank was wonderful very professional and informative.. was able to fit me in at the end of the day which I really appreciated! This man deserves a raise and promotion. Truely exceptional customer service!!
Dan Matthews
★★★★★
5 months ago
I’ve been bringing my vehicles and recommending my friends bring their vehicles to this place for 15 years. First Louie ran it, then Paul, and now Ben’s turn for the last eight years or so; and Ben is amazing. As a retired business consultant who has run a few companies, I have hired and trained many people, and many salespeople, so I know a consummate professional when I see one. I also know the difference between someone who’s trying to sell me something and someone who is using their expertise to look out for my best interest; it is this quality that has made me so comfortable in referring friends and employees. Many of my female employees shared with me the trepidation that they had in going to places like this. Understandably, they were afraid they were going to be “sold”; told to buy things that they didn’t understand and weren’t sure they really needed. Again, this is why I never hesitated to send them to Ben. Like any automobile owner, I’ve spent more time there that I would have wished; but better there than the dealer. This means I have seen how he treats and interacts with the customers, and have always been impressed with how courteous, knowledgeable, patient and professional he is. It would be very difficult to put a number on how much time and money that Ben, along with his longtime number one wrench Jesus, has saved me over the years. My thanks go out to Ben and his team; Firestone is truly fortunate to have them representing them.
Precision Air Inc
★★★★★
4 months ago
I’ve been using Firestone for all of my company vehicles for quite some time, and they consistently provide excellent service. Frank, Ben, and the entire team of mechanics are always helpful, communicative, and professional. They make every visit smooth and efficient, and their customer service is top-notch. I trust them completely to keep our fleet running safely and reliably. Highly recommend!
Katie Faucher
★★★★★
a month ago
Car maintenance is expensive no doubt about it. But we need our cars out here to get around cuz our bus system sucks. Frank and his peeps do a good job at maintaining my car. They actually let you know what they find and then ask you if you want to proceed with the repairs. They are by far cheaper than taking my car to the dealership. Thank you, Frank! Keep doing what you're doing. See you next time
Emily Peter
★★★★
☆
a month ago
Frank told me three years ago that he needed someone to run the front desk for him, and today he still runs the place himself. He could have a bit better customer service if he didn’t have to run back and front of the shop at once. That being said, It’s a shop that does quality work. They were patient with us on a delayed pickup of our vehicle, and they’re reasonable folk.
Kimmy Abarca
★★★★★
2 months ago
I had a great experience at Firestone Complete Auto Care, and Frank was especially helpful throughout the entire process. He was professional, patient, and made sure everything was clearly explained. The team gave me a great price and even helped me find the most discounted, quality tires for my Subaru, which I really appreciated. Overall, they truly work with you on pricing and are genuinely kind, honest people.
Thalia Kirksey
★★★★★
2 months ago
Great service and super helpful staff! I originally came in for Mercedes tires, but since they’re very specific, the team wasn’t able to source them. That said, they were incredibly informative, transparent, and really tried their best to help me find a solution. Because of the great service and honesty, once I found the tires elsewhere, I came back here for my alignment—and I’m so glad I did. Frank, the store manager, was wonderful and very communicative throughout the entire process, which I really appreciated. The alignment took less than an hour, I was able to wait comfortably in the store with my dog, and the whole experience was smooth and pleasant. I truly appreciate the professionalism and customer care and would definitely recommend this location.
claribel ramirez
★★★★★
3 months ago
I got a flat tire and stopped at Firestone, and Kay did an amazing job helping me. She took care of everything in a timely manner and was extremely courteous, polite, and professional throughout the entire visit. I truly appreciated her great service. I will definitely be recommending this location
