Firestone Complete Auto Care

Steven Cogar

★★★★★

4 months ago

Had a body problem that I needed fixed before my drive to Arizona. It was simple, but they still took the time and care to do it correctly. And quickly, I really appreciate their willingness to help me out short notice. So I can take my trip with my child.

sophie alarcon

★★★★★

2 months ago

I love Firestone and how thorough and efficient their services are! The work orders are so helpful to understand repairs/issues, as well as cost breakdown. This location specifically has the most patient and helpful employees!

Justin Roach

★★★★★

5 months ago

Mark and his team are exceptional at their trade. They are professional and courteous. The waiting area is clean, smells good and is a comfy spot to wait while they take care of your automotive needs. I believe that a business is not judged so much by how they do when thing go well, but rather how they handle themselves when thing dont always end perfectly. Mark came through and provided customer service above my expectations. 👍 I am pleased to have had the opportunity to do business with Firestone Complete Automotive Care in San Marcos. I will be using them for future needs. They have my business. Thank you Mark and Team! You nailed it! 🙂

Sean Seibel

★★★★★

2 months ago

The Manager Mark was very detailed and gave us great service. We had our alignment taking care of in a matter of hours. Make an appointment and you will be satisfied. I would 100 % recommend Firestone.

Cappy Weaver

★★★★★

5 months ago

I had to have my car towed in due to a flat and no spare and unfortunately the San Marcos store was out of the tire I needed and had to order it from Vista. The delivery took longer than anyone expected, but as soon as it arrived Quinton was on it! Took him hardly any time at all and I was able to pass the time chatting with the friendly guy behind the front desk. The customer service here is excellent and all employees were super friendly and helpful, special thanks to Quinton for expediting my tire change and getting a price match for me!

Jacqueline

★★★★★

2 months ago

Easy to schedule an appointment with them, and they were transparent about the repairs I needed for the future. I was able to get multiple services in, although originally I planned for just my oil change. Thanks for your patience guys!

Tyler

★★★★★

a month ago

Pulled in right before closing with a nail in my tire near the wall totally unpatchable. Instead of the dreaded “we’re about to close,” Chris at the front desk and Chris the technician made this Firestone my new favorite location. They put my spare on, somehow found lug nuts that actually fit, and even helped unlock my tire using their own key. Absolute top-tier service. Huge shoutout to Chris & Chris for saving my day these guys rock!

Stephen Sullivan

★★★★☆

a month ago

It's better than some other places. They get your stuff done and don't entirely cheat you. But sometimes stuff happens. I had an appointment for a 5 minute Uber checklist and even tho there was only a couple other cars that came in it took two hours. Other mess up as well but that's what happened this time. But they are polite, get things done right, and don't overcharge.

T J

★★★★★

a month ago

I had the pleasure of meeting Mark at Firestone in San Marcos this afternoon when my car started making an awful scraping sound every time I pressed the brakes. I had a long drive ahead and was not risking it with my kids. Mark and the wonderful crew at Firestone immediately identified the problem and were able to fix it. Being a military family with a husband who’s away and nobody to turn to my two kids (3 years old and 6 months old) and I spent a few hours in the lobby with Mark who was completely understanding and sympathetic to the situation. Helping to keep my 3 year old entertained while they took their time to perfectly service my car. Thank you Firestone San Marcos!

Carol McCoy

★★★★★

2 months ago

Wonderful store, went there for a complete diagnosis of our car. This was the first time we came to this store. We had previously went to another mechanic for over 20 years. The owner sold it about a year ago. Once the new owner took over everything changed within a year. The last time we were there the eventual bill was 50% higher than we were quoted. We will be definitely coming back to this store. They were honest and did exactly what they said they were going to do and at the price quoted.

Michael Danan

★★★★★

2 months ago

Best price in town for new tires! Quintin and Mark were professional, thorough, and fair, even on a very busy Saturday. I called early for two new tires, and not only did they price match local competitors, but they also got me scheduled for a same day appointment. They completed a full inspection and offered reasonable recommendations without being pushy. I was in and out in under an hour. Grateful for such a seamless experience and the top-notch service from Quintin and Mark!

alex lee

★★★★★

a month ago

Thank you Chris for all your hard work! Yesterday, which was a Sunday, I suddenly got a flat tire on my run-flat on my way to LA. We were going to the closest tire shops and the people weren’t as nice until I found Chris. He guided me through everything step by step and calmed me down since it was my first experience. Even though we had to order a new tire which came the next day, he made sure it was replaced fast. I just want to say thank you Chris and to all the other workers who helped replace my tire!

Liz James

★★★★★

3 weeks ago

Chris at Firestone went above and beyond for me getting back on the road safely. His customer service skill and honesty throughout the whole process was reassuring. He is very knowledgeable and explained the function of everything and also gave recommendations. I will be going back to Firestone due to people like him.

Yara Vasquez

★★★★★

a month ago

I choose this place because, I wanted to experience different customer service from the Firestone I used to go in Escondido. I’m so happy and glad I did it! Christ was very respectful and helpful ever since I called to make my appointment. Then Michael finished my service experience and he was as helpful and kind as Chris. Thank you for your excellent customer service , other than the service you offered for my vehicle. I was taking it to different places for my needs for it to be completed. You saved myself trips to different places as well as time. Everything my car needed was done the same day at your shop. I’m very grateful and happy with your service Thank you!!

Evan Palomeque

★★★★★

4 months ago

Good experience overall, they gave me an hour and 30 minutes estimate time and got me out of here in less than an hour. Edgar the guy who worked on my car was so friendly and nice. We had good conversations and i thank him for that too.

Ryan Gerrard

★★★★★

a month ago

Christopher, the Sales Manager, is truly amazing. Not only is he knowledgeable and professional, but he leads with genuine care and integrity. You can tell he loves what he does and genuinely wants the best outcome for his customers. That kind of leadership sets the tone for the entire shop. Jose was my initial contact, and I have to say, he’s a straight shooter. Clear, honest, no fluff. He communicated exactly what was going on, what my options were, and what to expect. In the auto world, transparency like that is invaluable. And Mark, the manager, delivered top-tier customer service. Friendly, attentive, and solution-focused. He made sure everything was handled smoothly and professionally from start to finish. The whole team operates with integrity, professionalism, and real customer care, which is rare these days. If you’re in the San Marcos area and need automotive service, this is the place to go. Highly recommend. 5 stars all the way.

Matt Zaborsky

★★★★★

a month ago

I’m very, very grateful for the excellent service that I always receive here. This is a wonderful location with superb service. Lots of class and hospitality and honesty. Your vehicle will receive excellent care. I am very thankful and encouraged that old fashioned customer service still exists. Job well done to the awesome crew! Vehicle maintenance is somewhat stressful but this place goes above and beyond.