About Business
Firestone Complete Auto Care is a highly-reputable Car Repair service provider based in Revere, MA. Firestone Complete Auto Care covers all facets of the Car Repair industry, with a focus on Tire shop, Auto air conditioning service, Auto repair shop. With over 403 reviews and an average rating of 3.1/5, Firestone Complete Auto Care is a trusted name in the industry. Their presence in Revere, MA ensures that residents have access to high-quality Car Repair care right in their own neighborhood. You can easily connect with their team using the contact details provided to learn more about their Car Repair offerings.
Google Reviews
Rachel Slaney
★
☆☆☆☆
2 weeks ago
Went there to have a battery replaced. Here is: They took 1.5 hours to do it! Then they attempted to give the car back with the windshield wipers not working properly. Stated to the mechanic that the wipers were not set correctly...He states he didn't touch them. I told him I saw him when he was working on the battery that they were in his hands. Lie #1. I notice the dash doesnt light up upon starting. I bring the car back in the morning. The manager tells me I'm wrong. I show him that the low beams don't work. He states that I need new headlights. Then offers to do the work...Lie #. 2 Its the fuses that had blown due to the battery. The exchange with that guy was ridiculous. He assumed that I was stupid and it was clear with the arrogance and dismissive attitude he projected. Not woth the aggravation! The car place should return the car fixed. Not with added problems. I only went there for a battery replacement! Now I have to go get things done elsewhere.....Beware!
Tenny Dwyer
★★★★★
a month ago
I brought my car in for a repair I thought would be a lot more than it was and with spending an extra 90, I saved a little over 400$ all thanks to Jay and his amazing team. Plus the repair was super fast, everyone was super nice, and this location is just overall excellent. Huge thank you to Jay (Service advisor), and the awesome mechanic Keith for their amazing work
tami Palomino
★★★★★
2 months ago
I had to go to this location twice just to put air in my tire. Without question Steven came out and did it for me. Today I had time to repair the tire. It was extremely busy but honestly my t Wait time was less than an hour. They did a complete engine check also and found something that needed to be done ( I have car warranty so I’ll take it there ) Steven again was sweet polite and respectful. I love this shop. I feel like it’s the most honest shop in the area and Steven makes it all that more pleasant. Thank you Steven !!
Danny Montanez
★★★★★
2 months ago
Amazing customer service I was provided! My car was serviced to excellence. I got clear explanations prior to the issues my car had and those all got taken care of. They were quick to diagnose my issue and got me back on the road safely in just two days.
Jean Llanes-Thays
★★★★★
4 months ago
I came unannounced on a Monday late morning and could still get my car’s alignment done in an hour and a half at a reasonable price. Stephen was friendly, precise and timely. I appreciated that as I had to go pick up my kids. I’ll come back.
Andrew Friedman
★★★★★
6 months ago
Awesome service. Quick and efficient. Adam, the manager, leads an awesome team of customer focused professionals. After multiple visits for routine care and tire challenges (Boston roads), I can say this is the best auto service station I have ever visited. Adam is customer-focused, an expert communicator and understands the best processes for working with third-parties like insurance and rental companies. On this visit, I witnessed him politely and firmly explain to a customer’s insurance company they needed to grant approval because there was a safety issue. Incredible service and dedicated to customers’ best interests.
Rany Em
★★★★★
2 weeks ago
On a Sunday afternoon, I had to get an oil change, I randomly called Firestone to get that done, Jay & Stevie delivered excellent customer service and I’m glad I came in, definitely coming back.
wilmar preciado
★★★★★
3 months ago
Jay did an excellent job. He has great knowledge and explains everything clearly. I’ve been to this location a couple of times, and I always receive professional service. They really know what they’re doing. Highly recommended.
Doriana Cocoli
★★★★★
3 months ago
This branch is amazing and the service is excellent! Specifically Steve who has helped me on two different occasions so far. He knows his stuff, is very polite and friendly with the clients and always has a solution to any problem! Highly recommended for the prices as well!
Sukhjinder Singh
★
☆☆☆☆
4 months ago
I’ve been coming to the Firestone in Revere for over 15 years, and while Firestone has good products, the customer service is very poor, especially with Adam. This is the fifth time he has let me down or changed my appointment. The first time I asked him for paperwork, he refused and said, “No one withdraws millions of dollars,” which was very unprofessional. The second time, he pressured me to change my front tires even though they were still in good condition. Another time, even though I dropped my car off overnight for service, he refused to add the service I requested. Most recently, I had an 8 AM appointment, but Adam didn’t return my car until 6 PM — almost 10 hours later. He also frequently tries to defend himself even when he’s clearly wrong, which makes dealing with him very frustrating. After so many repeated issues, I truly hate dealing with Adam. Firestone makes good products, but the customer service at this location really needs improvement.
Sayira Polanco
★★★★★
a month ago
Jay delivered excellent customer service at every step of the process, including submitting an credit card application to be able to pay for the work done in 6 months without interest. He was very knowledgeable and helpful.
Hadia Bellemsieh
★★★★★
4 months ago
Steve was awesome! Really friendly, straightforward, and made the whole process smooth. He kept me updated the entire time and made sure everything was done right. Definitely one of the best experiences I’ve had at Firestone.
Yamilet Ruiz
★★★★★
a month ago
I would like to thank Jay from Firestone in Revere, for the customer service and outstanding work. Definitely recommend this place. My tires drive smooth and I’m a happy customer
Mollidin Auriakhel
★★★★★
3 months ago
Super thankful to the service advisor Stephen at Firestone revere. He got me an excellent price on a set of four new tires and alignment along with new brakes all around will definitely be coming back for any future repairs
Darren Cole
★★★★★
a month ago
Steve is my hero! Super chill super friendly! I’m back out on the road, they replaced the tire I popped the day before.
Nik (Nik)
★
☆☆☆☆
4 months ago
I gave my car for tire check. Initially, the representative was obsessed with selling his own brand, which I didn’t want. Post that when I chose to get OG tires(Pirelli for my BMW), he got them installed but also on purpose damaged my valve so that he knew I had to come back to get it fixed. Very unprofessional. Would never recommend. Never get services from JAY.
e duffy
★★★★★
Edited 2 months ago
We LOVE Revere Firestone (especially Jay). Everyone is so nice and our cars have always been fixed properly and quickly. We tell everybody we know about FStone. And the 12 month guarantee is awesome.
Fanwen Kong
★★★★★
6 months ago
Good experience. The store manage Jay Fernandez is very responsible and nice. They made the whole process smooth and pleasant. And my waiting time was actually shorter than expected.
Nelson Siliezar
★
☆☆☆☆
a year ago
I purchased two sets of 4 tires: little after the tires started losing air slowly. I called and explained the situation but I was given the turn around that due to winter salt the rim and corrosion cause that. While that is true. A good service would prep and clean the surface of the tire. Those this look clean to you?
Kathy Otterson
★★★★★
4 months ago
I’ve been going to Firestone for 30+ years. The technicians always do a great job. Using all the incentives helps my wallet too. Great place for auto repairs
