Firestone Complete Auto Care

Cori Freeman

★★★★★

2 months ago

Our Mechanic Dayton did a stellar job of repairing and explaining the issue. We highly recommend this mechanic at the 37th St. Firestone in Topeka, KS!

Jennifer Goodrich

★★★★★

4 months ago

Tim found the tires for our classic car and at a reasonable price. Tommy handled our transaction with friendliness and responsive customer service.

Linda Noland

★☆☆☆☆

a year ago

I called to get a quote for two high end tires. After getting a Roofing nail in my tire in my only 52,000 miles vehicle. An employee took my info, said he'd return my call with prices for me. He failed to call and it is one week later. He found on the Firestone Location at SW 37th & Topeka Blvd computer that I've previously purchased several tires there over two decades, I was a customer. This was a fail on Firestone's part. I have now called Briggs Dodge and have purchased 2 tires there instead.

Kegan Zimmerman

★★★★☆

9 months ago

They were fast and easy to work with. Called the day before to see if they could help with my alternator (I have an imported car so wasn't sure if it was something they could handle) they told me to bring it in the next morning and they could see if they could fix it. Got my car back later that same afternoon. Was maybe on the more expensive side (I'm not super familiar with repair costs) but considering the speed and quality of service I'm pretty happy.

Darnell Williams

★★★★★

5 months ago

I called and Tim got me setup and good customer service he explained it to me got me in and out and car runs great now recommend to family and friends

Juan Diaz

★☆☆☆☆

3 months ago

Made an appointment to get a wheel alignment turns out there’s more cars in front of so what’s the reason for making their customers do appointments when their not gonna take you in when they scheduled you in

Linda Criss

★★★★★

2 months ago

We always receive excellent service. The staff is outstanding.

T Hernandez

★★★★★

11 months ago

I noticed Saturday evening that my car was making an awful sound when I would brake. I called around to the few places that were open on Sunday to try and get an estimate over the phone. I called Firestone off of Topeka Blvd and spoke to Tim and told him what I was needing an estimate for. He gave me a rough estimate and said they could get me in and get it done that day(Sunday)I took my car in and left it there and after a couple hours they had called me with what needed to be done as well as cost. Tim said my back brakes definitely needed to be done and my front brakes were close to needing replaced. He gave me the cost and I told him to go ahead and do all 4 brakes. Car repairs are never cheap but I was grateful to get in on a Sunday and get it done, as it’s my only vehicle and I work during the week and it’s hard to drop car off, get ride etc. so I appreciate them being open/working on Sunday‘s. Tim and his team were friendly and professional.

Tammy King

★★★★★

a month ago

Everyone was super helpful , friendly, they got me in and out in no time for a Sunday afternoon. Thank you all !!

Dimitri Clark

★★★★★

Edited 3 months ago

Firestone has worked on my Escalade and my Yukon. Their prices always beat the GM dealer right next door. Tim the service mgr. has many years of experience. I have grown to trust his assessment of the problem and the resolution. He has never tried to jack me up with stuff I don't need. They usually find the best part they can at a cheaper price. I always recommend Firestone on 37th to my friends that are having car trouble.

Chris Dotson

★★★★☆

Edited 8 months ago

THIS POST IS BEING POSTED AS A REQUIREMENT FOR A $50 GIFTCARD CONTEST... SO KNOW THIS IS HOW THEY GOT THIS REAL CUSTOMER REVIEW. SO IF ALL THE REVIEWS ARE GREAT..... MAYBE THEY BOUGHT REVIEWS. Sameday appointment would have been great, but nextday wasn't bad. Pricing limits when I can recommend Firestone to others. Example, asked about a front brake rotor and pad replacement. They would not accept my recently purchased new in-box parts ordered from major part suppliers. 1200 dollars and you wont let me use the parts I just bought.

Miriam Alcantara

★☆☆☆☆

a year ago

I had given a 5 star as the service was fast and friendly, but, a day later my radiator leaked again. Upon further inspection, it was the radiator cap that was bad. Shouldn’t that have been checked during the courtesy check? We did pay for a new radiator, now I’m wondering if it was just the cap all along… the radiator was left loose also.

M G

★★★★★

a year ago

Knowledgeable and personable staff. Tim was able to help me get my car in working condition and ready for a road trip. There were some unforeseen issues that came up and he let me know exactly what parts to purchase in order to remedy it for a final alignment. Definitely coming back for all my tire and alignment needs in the future.

Mary Clare Halloran

★★★★★

6 months ago

They were very efficient and helpful. The store was very busy but they treated each customer with their full attention.

Ian Lewis

★★★★★

a year ago

Mike was very helpful. I originally was going to get my vehicle fixed at the dealership but after they gave me an insane quote for work being done I decided to give Mike a call at Firestone to see what the difference would be. I was shocked to see how much more the dealership wanted to charge me and how quickly Mike could get me in and the job done! Needless to say I will be bringing my business to Firestone from now on. Thanks again Mike and hope this feedback gets back to you! Job well done sir, very happy costumer over here!

Kiley Wilson

★★★★★

a year ago

***UPDATE***I did call Firestone and spoke to the manager Tim and he was extremely helpful with making this situation better. I was reimbursed for what the repair cost me and also compensated for my time spent resolving this issue. I understand people are human and mistakes are made but the store manager Tim absolutely did an excellent job at turning this situation around and Firestone should definitely hang onto him. I was very upset and Tim handled this situation like a true manager and made me feel at ease immediately. Thank you for resolving this situation fast and in a hurry Firestone and Tim!!!! My apologies for not giving you the opportunity to make this better before ranting about the situation. Please for your own well being and the safety of your car please avoid this Firestone!!! I went to this shop and got new brakes, replaced my ball joint, and new tires. After spending over $1500 and picking up my car it was squealing as I was driving and took my car back immediately and they claimed to fix this, so I took my car again. Well come to find out the constant squealing was fixed but now there was a creaking from the brakes every time it came to a stop. So trip number two back to Firestone 😮‍💨 and after they looked at it told me they heard nothing. So I picked my car back up and still hear the noise, so I called them back and they said someone can ride with me to listen for creaking sound I’m hearing. What do you know the Firestone employee riding with me heard it too, so enter trip three to Firestone. So now after trip three they tell me the sound coming from my BRAKES is a rubber seal on my wheel bearing not my brakes. I pick my car up from Firestone with no resolution to my breaks making this ear piercing sound every single time I break and I could not live with this sound, so I went to Ace Steering and Brake Service and they found Firestone had bent some brake hardware that was causing the horrible sound when I was braking. Thanks to Ace my brakes no longer make any horrible noise. I did however have to pay Ace to fix what Firestone had damaged so I was out of money for Firestones incompetence and lack of courtesy to fix their own damages they had made bending my brake hardware and they had the audacity to act as if they could not hear the horrible noise coming from my brakes to avoid fixing an issue they caused. Terrible service with very incompetent management. Avoid this Firestone and save yourself money and problems.

Mo

★★☆☆☆

2 years ago

2/5 stars. Had an oil change last week only took 30 minutes which is my reasoning for 2 stars instead of 1. Asked the service manager what I would need to do to get pricing for a tune up and he told me to make an appointment they’d take a look and give me a quote before doing anything. I had some scheduled time off work the following week so I scheduled an appointment for then since I wouldn’t need my car for a few hours then. At my appointment following week, dropped my car off at 9AM and they told me they had me down for a scheduled pick up at 5 but that it shouldn’t take nearly that long. There was only one other car in the shop at the time I dropped it off. He asked me if I had any issues with my car and I said no, but that I would like the spark plugs replaced and that I haven’t had any high mileage maintenance done. Went to run errands around town with a family member and didn’t hear anything a few hours later so I called the shop and asked if they had any updates. Was told someone was looking at my car as we spoke and they would call me back soon with an update. An hour after this phone call, I happened to drive past the shop and saw my car in the parking spot where I left it that morning… so I stopped in. I asked the same guy I handed my keys earlier that morning if they had pulled my car into the shop and he said no. I asked him for my keys back and he said, we had it scheduled for pick up at 5? And I told him, there is no reason for me dropping off my only form of transportation and arranging someone to pick me up at 9 AM just for you guys to do everyone else before looking at my car at your convenience for a quote. There were 5-6 cars in the shop at the time I asked for my keys back. I don’t have the time on my hands to wait all day for a phone call when my car isn’t prioritized. I’ll take my business elsewhere. Who would have known if they charged me for 6 hours of labor for a 30 minute job had I not drove past the shop a few hours later. Not to mention the gentleman lied to me on the phone and said my car was being looked at an hour prior to me driving past. If they can lie about something as simple as that then they can sure as hell lie to me about what work actually needs to be done on my car.