Firestone Complete Auto Care

lorealll

★★★★★

2 months ago

I went to Firestone Complete Auto Care because I had a screw stuck in my rotor, and Max did an excellent job taking care of it. He was professional, honest, and explained everything clearly. He also did a full car diagnostic for only $10, which I really appreciated. The service was quick, stress-free, and thorough. Highly recommend Max and Firestone Complete Auto Care for reliable auto service.

Sharalee Eckert

★★★★★

3 weeks ago

Max and Mike both went over and beyond helping us by advising us on our van that desperately needed work on the coolant system, the oil leak and the brakes. Jeremy did a great job fixing our van! We will definitely start using them for oil changes and vehicle maintenance!

Joshua Forbes

★★★★★

3 months ago

Had my tires changed and an oil change done at Firestone. They got me in the same day and everything was quick and easy. Staff was helpful and the service was smooth. Would definitely come back.

Tashomby Reed

★★★★★

3 months ago

Firestone on 19th was very helpful and fast. They replaced my radiator in less than 2 hours and gave me a fair price on it. Would definitely recommend this location for maintenance and repairs.

Texas Turf & Putt

★☆☆☆☆

a month ago

This place cost me thousands because of pure negligence. I brought my truck in and clearly told the staff there were professional toolboxes in the bed. I asked if I needed to remove them. I was told they would be fine. Two hours later, every toolbox was gone. They parked my truck roadside with the tools fully visible. No cameras. No security. No phone call when the truck was finished. Nothing. Afterward, I was given excuses and empty promises. I was told it would be handled. It wasn’t. No accountability. No real effort to make it right. If you depend on your vehicle or the equipment inside it for your livelihood, understand this: verbal assurances mean nothing here. Protect your property yourself, because they won’t. Completely unacceptable for a business that claims to be professional.

Maria Perez

★★★★★

3 months ago

Very welcoming as you entered the establishment first time here. They showed pictures to actually show the issues. Very friend, helpful and easy to talk too. Will be coming back and recommend to friends and family.

CH Chen

★★★★★

4 months ago

Max and a girl at the counter showed good manners with patience answering questions. They provided clear scheduled tasks and followed up with detected issues and solutions. After a couple visits, their work is reliable and recommended.

Marisa Garcia

★★★★★

a month ago

Shoutout to Brady for working on my tire. He was very helpful. He changed out the valve stem on my tire. I will definitely go back to Firestone and request for Brady. -Susie Guel

Ben Ho

★☆☆☆☆

a month ago

I was going there for the engine leak check and also an oil change but the service advisor “TAYLOR “ didn’t even check what is leaking under the car and just told me the oil change is done and I need to replace the battery so I ask him if he checked the leak for under the car and he told me he didn’t and call me five minutes later and told me there was no leak at all. How is that even possible? the oil is leaking all over my driveway and he told me there’s no leak at all !!!!!! Very unprofessional at all. When I went to pick up my car and there’s another guy helped so I ask him is there any leaks under the car and he told me yes, so there’s the answer!!!!!!

Fernando Alvarez

★★★★★

4 months ago

Firestone took great care of my car and got me in and out quickly. Staff was professional, honest, and explained everything clearly. I’ll definitely be coming back for future services!

1vnava

★★★★★

2 months ago

I trust the professional input the team gives me. No BS. They do their best to help with the cost. Military discount is a bonus. 2009 F-150.

Savanah Sanders

★★★★★

5 months ago

Best service in Lubbock! I couldn’t get in on one day, but Justin made the scheduling process so easy for the next available day that fit in my schedule! My car is driving perfectly and I couldn’t be happier! Another shoutout to Taylor as well for his help throughout the whole process!

Oliver Parlin

★☆☆☆☆

4 months ago

Had an appointment for my alignment at 10am and wasn’t finished till 2pm which wouldn’t be a problem if my alignment was correct an the fact that they didn’t get my car in for service over 2 hour late. Steering wheel is crooked and pulls very hard to the right and now I have to take it in again.

Elevation

★★★★★

7 months ago

The guys here are friendly and understanding it’s a very nice environment. It’s not really pushy or anything like that. They got exactly what I needed done. I came in and waited two hours, got my F250 alignment the same day on a Friday. Air-conditioning wasn’t that great, but it was 105 that day, but they got it straightened out. The alignment tech did a great job. I appreciate the effort, and for them fitting me in the same day, I can’t complain. I’ve been to another Firestone in San Angelo on knickerbocker rd 10 times, and they couldn’t get it straight ever. This is the only place I’ve been where it’s been fixed correctly. I definitely will be returning for future service. Thank you. 😁👍

Christopher Nelson

★★★★★

5 months ago

Friendly. Very busy location, so recommend making an appointment ahead. Good work rotating, balancing tires, and fixing a flat. I am a repeat customer and plan to visit again.

Andrea Birch

★★★★★

6 years ago

My appointment was at 1. I dropped it off at 12:30 so I could go to lunch with a friend, he was picking me up. When I came back after lunch the car was on the lift👍🏽 I got an oil change, tire rotation, alignment, and balanced. I walked out the front door at 2:10. I was told it would take two hours and it was less. The two gentlemen who I spoke with were both very professional and very friendly. I will definitely be back to this particular location. On Google they have four stars⭐️⭐️⭐️⭐️ I would like to add that nobody asked (or TOLD) me if I needed new tires, windshield wipers, or an air filter. I think this is a good place to take your car

II

★☆☆☆☆

2 months ago

NEVER GO TO THIS FIRESTONE. I have had my truck worked on 3 times and i’ve left with the issue unfixed or an entirely new issue altogether. First my ac went out. When I got my truck back the blinkers weren’t working anymore. They then had to replace the flasher relay for their own mistake. Second, I got my brakes replaced. When I picked up my truck it was idling weird and died at the first light out of the shop and when I got it turned back on i returned to the shop. Turns out they didn’t install the engine air filter appropriately so it was idling rough and ultimately failing. Third, my blinkers stopped working again. They would turn on but just emit and not flash. They replaced the combination switch. It worked for a block and a half and failed again. Incompetent mechanics. Stay away.