About Business
For professional Car Repair care in Lubbock, TX, Lubbock, look no further than Gene Messer Chevrolet Service Center. Their team excels at delivering top-tier results for Car repair and maintenance service, Auto air conditioning service, Auto electrical service and related Car Repair needs. Their customer-centric approach has earned them a 4.0/5 rating based on 64 pieces of feedback. They have become an integral part of the Lubbock, TX community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in Lubbock, Gene Messer Chevrolet Service Center is ready to assist with your next project or repair.
Google Reviews
Juan Barrientes
★★★★★
7 months ago
Excellent service as usual! Great meet, kept informed and oil change was completed quicker than expected!
Javier Cantu
★★
☆☆☆
2 years ago
Friendly service. They didn't take too long. What I didn't care for is that tire rotation is offered but not executed. Worse yet is that they only did 2 of the 4 tires and I know this due to tire pressures differing on front and rear wheels. So you get a front tire with a rear wheel pressure (70psi) and the other front tire has the appropriate front tire pressure (60psi), meaning only 2 tires got swapped front to back. Not only that, why would techs not care to look at tire pressure?! Makes me wonder how they do the rest of the world they supposedly do.
Lorraine Chisholm
★
☆☆☆☆
a year ago
I bought a used Yukon from them. Love my car, but this is the second time it has been in the service department. Both times it has to stay because they don't have the person who works on that problem, or some other reason. I took it in on Monday. She told me it would be 3-4 days. Called today(Wednesday) and was told that it hasn't been looked at yet and it says in notes that she told me 4-5 days. Humm that's not what I heard! The man said she would call me back in a little bit. Never got a call, and I know that they are closed now! I'm going to Dallas on Sunday and need my car! If my warranty will transfer, I will definitely take it elsewhere. They called today (Thursday) and said they might be able to get it done by Monday! The maintenence was finished, but the system update couldn't be done yet. NOPE! I went and got it. 9 days for a system update! Took it straight to another shop. Will be done tonight. I will not be returning.
Charlie Schnieders
★★★★★
a year ago
As always, my experience with Gene Messer was great! I take both of my trucks there for service and maintenance. Thomas was my Service Advise. He was very helpful and easy to work with.
Jeff Teeter
★★★★
☆
Edited 6 years ago
Had a interesting day Happy to see Jereamy Lucio, my personal salesman.
Dubby Scrivner
★★★★★
5 months ago
Pretty quick service. I did wait on it. Everything seemed to roll smoothly
Ricky Brown
★★★★★
2 years ago
I really like Gene Messer Chevrolet! I traded my old truck in for a 2020 Ford f150 XLT. It handles very well and the salesman was very kind and helpful! If you're looking for a new truck Gene Messer Chevrolet is the place to go! They shoot you straight. They'll answer any questions you have and won't sell you a lemon.
Nick Shuey
★★★★★
a year ago
These guys did a great Job! They got me in right away unlike all the other dealerships within a 3hr radius were weeks or months out. The service team *Ruby and service manager John really did a great job taking care of me. I wish I lived closer to this dealership because I know they would have all my future Business. Thank you so very much!
Sharon Brown
★★★★★
11 months ago
The customer service was excellent! I was there for an oil change and Vehicle Health inspection. Brendon took very good care of me, I told him when I left to always keep his good manners and respectful courtesy to others! I drive 100 miles to get my vehicle serviced there. It's more trouble for me, but the service department makes it worth it. I really like the special offers I get for basic maintenance and the points program that allows me to earn points to use towards service or parts. I always make an appointment, so I get fast, efficient service.
Terry Douglas
★★★★★
7 months ago
Gene Messer Chevrolet service department associates are very professional and easy to work with. I appreciate the service department. I told them what I needed done and they did that without trying to pressuring me into adding other services to my bill. The service was completed quickly and their online application allowed me to check the progress of my service. Thank you Brendon for taking care of my service needs. I will definitely be back.
Tyler Howard
★
☆☆☆☆
Edited 5 years ago
I Bought a used suburban in November of 2020. DVD system did NOT work. We agreed when the transaction happened that DVD system would be fixed. The dealership held up their end of the deal. The DVD system works now. The service department is unsatisfactory. Not only have I had to bring the purchased suburban in 4 times, but they damaged the dash each time they’ve had it. I’m appalled by the carelessness of the workers they had working on it. So now, I have to bring it in yet again for the damages to be repaired...when the parts are ordered. This is the first and last time I will do business with this establishment. The service department finally made everything right. 3/17/21
Ubaldo Garcia
★★★★★
9 months ago
I had a great experience with the service department at Gene Messer Chevrolet. I came in for an oil change, and everything went smoothly from start to finish. The staff was professional and efficient, and the wait time was minimal. Gauge was especially helpful—friendly, informative, and made sure I was taken care of every step of the way. It’s clear the team takes pride in providing great customer service. I’ll definitely be returning for future maintenance needs. Thanks again!
Fransisco Garcia
★★★★★
3 months ago
Kevin was super informative and kept me updated every step of the process was super easy he even even set up the rental for me provided by my extended warranty! 10/10 recommend
Gregory Talley
★★★★★
3 months ago
I had my car towed to the dealership after I the "check engine light came on and saw smoke billowing out of the back end of the car. The service rep, Joshua Webb told me that inspection of the car would be about a week away. After I explained that the Trax was the only car I had, he checked with his manager and arranged to have the car inspected before the weekend. I was astounded when I got a phone call from him that the work was completed before the original inspection date. Mr. Webb was not present when I went to pick up my car, but Brendon Jernigan took his place. I had questions about the work that was completed and Brendon tried to find the technician who did the inspection. As it turned out, the technician was out on a test drive; however, Mr. Jernigan remembered my request and several minutes later, returned to report to me the technician's answers to my questions. Frankly, I had not expected this level of service, but was gratified at the responsiveness of the team's commitment to customer satisfaction.
Tresia Moore
★★★★
☆
5 months ago
The only thing was the wait time 3 hours for an oil change. My advisor went to lunch and my vehicle was ready, but the Advisor Josh was very helpful and friendly. I will be asking for him next time I visit.
Dustin Harbour
★
☆☆☆☆
3 months ago
Absolute worst service experience I have had. I have a new vehicle with an issue with the external connection, onstar/internet. I drive up for my appointment and am told it will be 12 days before they can look at it but I have to leave the car there, can’t set it up and come back then probably a month or more for the part to come in. No loaner option and even though it drives fine I can’t just bring it up there in 12 days and back when the part comes in. No I have to leave my brand new car for maybe 2 months for no apparent reason .
Frank Cook
★★★★★
4 months ago
As always service was met with smiles and professionalism. Always able to answer questions and very informative of service details, which puts my mind at ease. Gauge is very professional and courteous, he is definitely a GREAT asset to your business. His honest answers gave me confidence in my decisions.
Leslie Wint
★★★★★
3 weeks ago
Great customer service. Listened and addressed my concerns about my breaks and reassured me they were good. Dis not try to sell me anything I didnt need. I felt they were really honest. I appreciate that!
Sean Dawn
★★★★★
2 months ago
When I first got there I heard they were about a week out on service but, they got me in and out quicker than I expected. They addressed everything and I was able to take the vehicle home the next day. The vehicle drove noticeably better than when I first dropped it off. They even helped me out with a military discount. I will be coming back. Well done!
