Firestone Complete Auto Care

Love Trotter

★★★★★

a month ago

I came in to get my wipers replaced and the best brand for my SUV is Trico! The tech even tightened a part and showed me first where someone else left it loose causing it to stop working.

Bernie Williams

★★★★★

2 months ago

I call for an appointment for 4:00 p.m. Saturday they call me Saturday morning to ask me could I come in early and I said yes they align my vehicle in a timely manner great conversation with the crew there thank you Firestone of Joliet

Katti Dubinsky

★☆☆☆☆

3 months ago

I was lied to by the person that answered the phone as for where my car was in line, "next in line" is what I was told; I had a 8am appointment and this was at 3pm. When I called back at 5pm the person that answered the phone at this time proceeded to yell at me, telling me that I had 10 car ahead of mine and it would probably be Sunday when my car would be done. He raised his voice and when asked to stop yelling he lowered his voice, this had occurred 3 times before the call was ended when he stated "that I should probably just take my car to another shop since Harry over schedules the ONLY diagnostic tech". When I arrived to pick up my car, the person that was there stated and I quote "IF he has yelled at you, I will have a conversation with him". Worst service all the way around. Do NOT recommend ANY human to go there under these circumstances.

E Long

★★★★★

4 months ago

If you care about the person that drives your car everyday, go nowhere else other than the Joliet Firestone & be sure to ask for Harry!!! He always gets the right repairs & service needs completed the first visit saving valuable time & money & sets realistic expectations on any potential work needed in his estimates! We will continue to take our personal & business vehicles here & you will too!

Amanda Johnson

★★★★★

5 months ago

Great fast service and friendly faces. Harry helped us out and he was very friendly and professional. The service is always done quickly and well. Also great pricing compared to other places in the area! Highly recommend

Christopher Al-Kaddah

★★★★★

5 months ago

I have been looking around to get different work done on my 2023 Volkswagen Jetta. I had an accident a year ago that led to my alignment being really out of line and no other shop was willing to do it cause of all my special features on my car. And the dealership was real expensive. Anyway, I have a CFNA credit card and this shop was partnered with CFNA so I originally was going to get just tires .. but they went out of their way to make sure my car got all it needed. They stayed on top of communication when they recommended something, noticed something, etc. I was able to get new tires, a lifetime alignment, brakes, and new air filters for just $1407 with discounts applied too. I will definitely recommend this shop for your cars needs and will definitely come back again :)

Dust Lawson

★☆☆☆☆

3 months ago

Took my girlfriends equinox in for an inspection. Was worried about battery/starter problems. Ended up with a flush and oil change. They did a tire rotation without mentioning it. Left us with her tpms sensors not working. Tires had just been replaced recently. Brand new sensors. Now we leave and they're not working. A quote for 600 to replace them. What a joke. Never coming back to this place

Jacqueline Hurtado

★☆☆☆☆

4 months ago

Tried taking truck in for wheel alignment. Was told they couldn’t do it. According to them I needed all tie rods replaced and upper control arm. They gave me a quote of about 1200$ which is insane. They do t make money off of things you already paid for (lifetime alignments) so of course they will find a problem. Took truck to mechanic and only spent 100 to get all tie rods replaced and was told there was nothing wrong with control arm. Funny huh? Was then able to take it in to different shop where they charged me 80$ for alignment and now my truck runs perfectly fine. I feel sad for the people who rely on this shop to fix their vehicles when there’s other way cheaper and better options out there. It was clearly not worth paying for the lifetime alignments when I purchased tires in the first place.

Alison Kwasny

★★★★★

6 months ago

From the moment I pull in, I feel welcomed and cared for, not just as a customer, but as a person. Mr. Harry and his staff always go above and beyond — they explain everything clearly and honestly, check over my vehicle with genuine concern, and make sure I leave confident that my car is in great shape. But what really sets this place apart is how kid-friendly it is. As a parent, getting car maintenance done with little ones in tow can be stressful, but not at Firestone Joliet. The waiting area is spotless, cozy, and Mr. Harry has the perfect entertaining touch of animal balloons and flowers to make the kiddos feel special. Everyone was kind and patient, making my children feel welcome instead of like an inconvenience. That alone is worth gold. They truly are the best in every sense — professional, efficient, trustworthy, and unbelievably accommodating for families. I’ll never take my car anywhere else for service. This is the kind of business that turns a simple oil change into a great experience. Mr. Harry will always have a place with our family!

Chris Thompson

★★★★★

2 months ago

I spoke to a guy named George and told him the issues I needed fixed. He found out my battery was going out and my cv axles were leaking grease on top of what i needed fixed. Overall he was very professional and kept me updated with everything going on. I appreciated the help and I’ll highly recommend people to come to this firestone.

treviese griffin

★★★★★

3 months ago

The employees there are always helpful. Any questions we have are always answered. They don’t make ridiculous suggestions you don’t need. There is this guy named Harry we usually always see when we come in for service. Harry is a very caring, looks out for customers in the best way he can. This is the only place we take our car(s) for oil changes.

Michael

★★★★★

3 months ago

Harry and his crew at Firestone in Joliet are awesome. Super friendly, straight-up honest, and they get the job done right without wasting your time. I always leave feeling confident my car’s in good hands. Highly recommend!

Adamaris Trejo

★★★★★

3 months ago

Great experience at this Firestone location. I came in for an oil change and inspection, and the manager and staff were very professional, honest, and efficient. Everything was explained clearly, there was no pressure to add unnecessary services, and the whole process was smooth. I really appreciated the customer service and will definitely be back!

Nicholas Ballantine

★★★★★

3 months ago

I had my engine replaced here for my 2021 Kia k5, Hector was my technician that did the work. Hector kept me updated daily on the progress of my vehicle and got my vehicle returned to me much quicker than expected. Amazing work, the car runs like a dream. 10/10 would recommend to all friends and family.

kush mane

★★★★★

2 weeks ago

I had a great experience at this Firestone location. I was dealing with an urgent issue and the team went above and beyond to help me out when I really needed it. They were professional, honest, and took the time to make sure everything was handled the right way. It’s rare to find customer service like this anymore. I really appreciate the help and would definitely recommend this location to anyone needing reliable auto care.

Daniel Moreno

★★★★★

2 weeks ago

Best shop around to go for repairs. Make sure you ask for Andrew he is the most courteous and understanding manager I’ve ever dealt with. He helped me out when I was with my family and got a flat tire before my mother’s birthday party. He got me done in less than an hour. 10 out of 5 stars for Firestone in Joliet and 20/ 5 stars for Andrew

alice smith

★★★★★

2 weeks ago

I just want to say thank you to the store manager for your professional advice and recommendations on my car repair needs. Very personable and accommodating scheduling a prompt appointment time. Also, thank you to the service team for your great and timely service repairs. Refreshing to have such a positive experience from a business. Kudos to the Firestone team.