Google Reviews
Luna Smith
★★★★★
2 months ago
I cannot say enough good things about Firestone Complete Auto Care. From the moment I walked in, I was treated with professionalism, honesty, and genuine care — something that is honestly hard to find when it comes to auto service. The staff took the time to fully explain what my car needed, what could wait, and what was actually necessary — no pressure, no upselling, just straight facts and helpful guidance. That alone earned my trust. They answered all of my questions patiently and made sure I understood everything before moving forward. The service itself was fast, efficient, and high quality. My car was ready when promised, ran noticeably better afterward, and I felt completely confident driving away knowing it was handled by experienced professionals. You can tell the technicians really know what they’re doing and take pride in their work. What really stood out was the customer service. Everyone was friendly, respectful, and genuinely wanted to help. I never felt rushed or talked down to, which makes a huge difference — especially when dealing with car issues that can be stressful. The facility was clean, organized, and well-run, and the pricing was fair and transparent with no surprises. It’s rare to find a place that combines skill, honesty, efficiency, and kindness all in one — but Firestone does exactly that. If you’re looking for an auto care center you can actually trust, where your car (and your time) are respected, I highly recommend Firestone Complete Auto Care. I will absolutely be coming back and recommending them to friends and family. Thank you, Firestone, for making car care stress-free! 🚗✨
David Garcia
★★★★★
2 months ago
This is hands down the best place I’ve gone for an oil change. The team is honest, efficient, and respectful of your time. They walked me through what my car needed and what it didn’t, which I really appreciated. Great service at a reasonable price!
Maria Luna
★★★★★
2 months ago
Dropped off my car for an oil change. I received a call with concerns and recommendations that would not delay my pick up time frame. I was greated with a smile and great customer service. Best of all was the follow up calls regarding my car and their patience with me needing more information. Thank you Adrian.
Lone_Star_26
★★★★★
4 months ago
Honestly amazing service. It was my first time getting all my tires changed and aligned, and it was such a hassle-free and easy experience. Gino at the front desk was extremly kind, knowledgeable, and clear with pricing and veichle information, and throughout alleviated all of my first-time stress. Service was pretty quick and very proactive with communication. The service team also noted other poetential issues with my veichle without pushing me to spend more money on their services right then and there. Pricing was also pretty good. There were a lot of discounts and rebates (with warranties) for what I was getting, and I also got a really good quote for an oil change so I decided to add that service as well. Overall, I was very happy with my experience and drove away feeling like I was in a new car.
TEAM TAKE FLIGHT
★★★★★
4 months ago
We had a BJJ tournament out here and our company van went down. Luckily we were able to get it towed before they closed and they were able to help us get our van fixed. Front desk staff was very friendly and understanding. Very satisfied with the end result!
Jessica Carrillo
★★★★★
5 months ago
I had a great experience at Firestone during my last visit! I needed to replace all four of my tires, and the timing couldn’t have been better with their Labor Day sale. The service was super helpful and efficient from start to finish. A special shoutout to Rey, the mechanic who worked on my car—he was friendly, knowledgeable, and made the whole process smooth and stress-free. Highly recommend this location for great deals and excellent service!
Ashley Crawford
★★★★★
2 months ago
I’ve been going to this Firestone for years for my Mazda’s maintenance and I feel that they are always helpful and fair, giving me more confidence than other garages I’ve been to that they’re taking good care of my vehicle for me. Adrian just helped me get new tires at a good discount and was great to work with! I’d recommend this Firestone for routine auto care, never had a bad experience with them.
Patric
★★★★★
Edited 10 months ago
Fast service. Good pricing. Comfortable waiting room. Got my oil changed as well as a report on the over all condition of my car. Happy I chose Firestone for my car. Thanks again
Angelique Giromini
★★★★★
3 months ago
I brought my Tesla there to get 4 new tires, from the time I made the appointment to the check in and check out process the customer service was great. So professional, explain what they did, took the time to answer all my questions and now my Tesla rides better than ever. Thank you 🙏🏻
Alex Jones
★★★★★
4 years ago
The service was fantastic the technicians were so friendly and taught me about my 4Runner. Callie was so kind and on point she runs this place like a BOSS. I got 5 new tires installed and an oil change and alignment. Make sure you get the lifetime alignment. You can get it serviced at any Firestone nationwide. I posted before and after photos.
Warren Blankenship
★
☆☆☆☆
4 months ago
I purchased four tires there with the promise of free tire rotations and free tire repair. Every time I've tried to get my tire repaired or tires rotated they were either too busy, or the one time I did get in there for tire repair. I waited an hour and a half and they didn't even try pulling the tire yet. Told me that the patch would not hold and that I needed a new tire. They're either hurting for money, lazy, or trying to get you purchasing new tires again. Would not recommend to anybody.
Tara Pirzadeh
★
☆☆☆☆
2 months ago
I made an appointment for 12:30 for an oil change, which should take 45 minutes to an hour. They said it would take an hour to an hour and a half. I sat in the lobby for TWO AND A HALF HOURS for one 45 minute oil change. I could’ve watched a youtube video and learned how to do the oil change myself in less time than that.
Angel Barragan
★★★★★
4 months ago
Best tire shop around. They take care of me every time I go in. The staff is very knowledgeable and are friendly. They are very careful and quick. Only place I have gone to for my tires on my E63s and my AMG GTS.
Monday Smalls
★★★★★
3 months ago
For the past two years this location has always had excellent customer service, and never has made me or any customers I see the staff interact with feel dumb, or an inconvenience. The employees are patient and go above and beyond if someone needs help understanding anything. Lastly, they do not use foul language as another local competitors does. All in all It’s a pleasant experience.
Matthew Hogan-McCarty
★★★★★
4 months ago
Came here recently to do a trip at the Boardwalk and my tire got a bad leak. Luckily I was close enough to this shop and they were able to fix it for me at an extremely reasonable price as well. Definitely would come back if I'm in the area and need more work done
Sue C
★★★★
☆
Edited 6 months ago
My first visit to Firestone was several days ago, for an oil change. That visit had a few snags; small ones but they added up to a headache for me- and my initial review was not a positive one. But I was pleasantly surprised when the shop manager, Eugene, contacted me the next business day and offered to make good on each of my concerns. Eugene's honesty and sincerity really impressed me. He made it clear that great customer service is a major priority for him- and must be for his crew, who he is proud of. He put in his best effort to resolve my issues; in doing that, he restored my faith in his shop and in Firestone.
Derek Lawrence
★★★★★
5 months ago
Gino and his staff were professional and thorough. They identified issues and provided documentation and were reasonable in their recommendations. They didn't oversell and I genuinely appreciate them and their work.
Ellie Viveros
★★★★★
2 months ago
Thank you Firestone in Santa Cruz! It’s under new management and they are so amazing and attentive! They finished the repairs on my car so quickly and answered all of the questions I had! Thank you Cristian and Monica!
Kalani Riveira
★★★★★
3 months ago
Had an alignment the day after Christmas and the tech was hella cool, explained everything to me thoroughly and answered any question I had transparently, Name was Axel, most respectful tech I’ve had so far.🙏🏻
Jose Rico Martinez
★★★★★
8 months ago
The Firestone in Santa Cruz is the best. Every time I go to get new tires, brakes or even just an oil change I get the best service. I would much rather go to them to service my car than to go to the dealership. Gino and his staff are professional and honest with all my repairs. My recent visit I was helped by Rey and he explained in great detail and professionalism about the work done to my car. I have recommended this location to all my friends and family because I know they take care of people without any hassles, just friendly service and honesty. That to me goes a long way.
