Firestone Complete Auto Care

Andrea Alarcon

★★★★★

5 months ago

I really like this store bc the costumer service is great !! People is very kind and it looks they really love what they do! Specially the manager has a lot of patience explaining me about all my car issues. Definitely I'll come back again and will recommend this place to all my friends and family.

Daniel Rocha

★☆☆☆☆

5 months ago

I went in for a lifetime alignment at Firestone and left deeply disappointed by the business practices at this location. Despite having an appointment, my service took over 2 hours and 30 minutes. About halfway through, I received a call claiming that my rack and pinion was “so bad” that they couldn’t perform the alignment. For context, I have an extensive background as a mechanic, and it was immediately clear to me that this was a baseless attempt at fear-mongering to push an unnecessary repair. My car is my pride and joy, I regularly inspect it myself, and I would absolutely know if something was wrong with the rack and pinion. When I challenged their claim, they quickly backed down and proceeded with the alignment and tire rotation. But it didn’t stop there. When I arrived at the store to pick up my vehicle, they tried to tell me my valve covers were leaking. Really? After you just lied to me about my rack and pinion, did you think I would believe that? At that point, it was obvious they were just fishing for any reason to upsell me. It’s extremely concerning that employees like Courtney are being directed, or at least allowed, by management (specifically Store Manager Andres Arcentales) to engage in predatory, unethical practices. I can only imagine how many young or elderly customers, or anyone without mechanical knowledge, might have been taken advantage of in this same way. There are better ways to make a profit than by deceiving customers. I’m ashamed that a business like this operates in my city and state, and I hope corporate Firestone takes swift action to investigate and hold those responsible accountable.

Lew Pgmr

★☆☆☆☆

5 months ago

They lied and tried to overcharge me. Years ago, when I lived in Lakeland, we used this Firestone facility for all our family cars. It was under different management then and we were very happy with the service. Since I moved back to Lakeland, this is my second time bringing my car to them and it is the second time I've had a horrible experience there. I do NOT recommend them and I will NEVER go back to them unless it is for warranty work on something they are responsible for.

Melissa C

★★★★★

5 months ago

Lisa at Firestone is amazing! She’s friendly, professional, and truly cares about her customers. She explained everything clearly and made sure my car was taken care of quickly and correctly. Thanks to her, I’ll definitely be coming back!

Allen T. Graham

★★★★★

5 months ago

I can't thank Eddie and Jeff enough for the superb quality of service they provided my family today. After a long week, my wife's car caught a flat (a nail) and needed a last minute emergency repair. They took care of us the same day that we made to request when it was planned to be a 2 day job!

mylene iemini

★★★★★

5 months ago

I did my oil change at Lakeland South Firestone, didn’t have an appointment and end up not wanting too long!! I am happy with their service. Andres was very polite and friendly. Wait area is clean. Recommend this location to friends and family.

Arteria Jones

★★★★★

6 months ago

Andrea and Jeff were incredibly patient and thorough with me. After a grueling week, they went above and beyond to help me get a new tire and made sure I left with exactly what I needed. Their customer service was outstanding, and I truly appreciate the care they showed. I highly recommend this Firestone location!

vin k

★★★★★

3 months ago

Rolled in here with a flat tire was able to get new tire installed within 45 minutes. ! Also made it to work on time. ! Great facility ,askfor Andre awesome to deal with.

Coco B

★★★★★

3 weeks ago

Great customer service, service was fast and I love the fact that they sent emails with breakdowns of what’s good and what needs to be looked at or improved on your car.

Terry Garcia

★★★★★

5 months ago

New to this Firestone store in Lakeland's 98 North Florida Ave as am following my South Fl mechanic Eddie that moved to the North location , he's been my go to mechanic for the past 3 years and I will follow him to the end of the Earth as he is great and very knowledgeable. And also was surprised at the excellent customer service by Andres at the front desk. I 💯 percent recommend this store for all your car, trucks and SUVs needs. Great Store!

Colour mé Hues

★★★★★

3 weeks ago

This is the best Firestone I’ve ever been to. Timely service, professional recommendations, a feel of a mom and pop shop. Thank you for always being there when I need it!!

Pamela Batista

★★★★★

3 months ago

I’ll be honest I am stupid when it comes to tires, always. Buuuut finding people that won’t take advantage of that naïveté is more important. So thank you to Andres and team, you handle my hysteria and desperation and guided me and kept me informed. It was easy, breezy and lemon squeeze how easy and seamless it was. Did I pay a bit more than the original place I got my tires from (by the way not even a year old tires) yes, would I get my tires from here in the future, heck yeah I will. I am a very service oriented kinda customer, and service and kindness will always be my top tier when needing any type of assistance. Thank you again.

Dillon Sookhoo

★☆☆☆☆

4 months ago

On 10/30/2025, I arrived at Firestone for my 2:00 p.m. lifetime wheel alignment and tire rotation appointment and was checked in by Jeff at the front desk. After waiting in the lobby for over an hour, I noticed my truck hadn’t even moved from the front parking lot where I left it. I asked a woman at the front desk about the delay, and she told me there were a few cars ahead of me and they’d be starting on mine soon. At 3:40 p.m.—more than an hour and a half after my scheduled appointment—my truck was finally pulled into the bay. I spoke with a mechanic named Jacob, who mentioned some issues with my tires and said the alignment should be done shortly. By the time my truck was finished, it was 5:30 p.m. I asked Jeff why it took three and a half hours to complete an alignment and rotation for someone who had an appointment. He told me there were two cars ahead of me on the alignment machine and that one of the mechanics went to lunch while I was waiting. To make matters worse, I watched another customer with a black BMW arrive after me, get his alignment done, and leave before me. I’m leaving this review because it’s ridiculous that a customer with an appointment has to wait over three hours for service. Completely unacceptable experience.

Zach Kidd

★☆☆☆☆

4 months ago

Went in for a tire balance only today. Took 2 hours just to get tires balanced. I gave them some grace because they did seem a little busy. Finally got my car and they did a pretty good job at balancing the tires and all was good. Went back to work after getting called into work. Walk out to my car a couple hours later and the left front tire was completely flat. I found the Schrader valve in my valve stem completely loose.lucky for me I’m an industrial mechanic and I had a valve tool at work. Had to tighten the my stem valve back up and air my tire back up before leaving work. Do better Firestone this is a rookie mistake. Especially because all I asked for was a tire balance. I’ll buy a tire balancer and do it myself before bringing any of my cars to this store.

Samuel Espitia

★★★★★

3 months ago

I love the customer experience this tech have, they're knowledgeable, reliable and trustworthy, not to say i was in and out in a heartbeat... hablan español, and the facility is clean,organized and well maintained. I will DEFINITELY come back. Shout out to Andres I believe is his name , he guided me in every step of the way.

Joy Gore

★★★★★

a month ago

The manager is very polite, knowledgeable, and has wonderful customer service skills. I trust them with my cars maintenance and repairs. This is the reason I continue to be a customer at this store for the past years and many to come. Thank you Firestone.

Pat Nupp

★★★★★

2 weeks ago

I was greeted politely and my repair was quick. I had a question and the technician explained the issue. The man at the desk was very pleasant and helpful. I have an appointment next week for AC work so it's obvious that I was pleased with their service.