Firestone Complete Auto Care

F S

★★★★★

5 months ago

Exceptional service thanks to Ryan! After being ignored at another location, I called Ryan's store for an immediate wheel alignment. I was honest about my need, and Ryan was honest and accommodating in return. He assured me he could take me when I arrived 40 minutes later. The service was great and completed exactly on time. I appreciate the honesty and excellent customer care. Highly recommend this team!

Katherine Kollegger

★★★★★

3 months ago

So thankful for the help I received this weekend! I’m visiting from out of town and extremely thankful that Firestone has weekend hours and we’re able to do same day repairs. Everyone was kind, helpful and professional. I also feel like I got thorough explanations and fair pricing. Would highly reccomend!

Chris M3406

★★★★★

4 months ago

Stopped in for an oil change Ryan was nice enough to do a free inspection on my vehicle and brought it to my attention my cv axles were bad, I had a swollen radiator hose that needed replaced, and it was time to replace my brake pads. He gave me a very fair cost and got the work done immediately for me just in time to travel for the Holidays. He had a very friendly and professional attitude as well. Thank you so much for the help C-Agee

William Kerby

★★★★★

4 months ago

The first store I had an appointment with their alignment rack went down. Was able to get squeezed in at another store at the last minute. Car was done quick and with the exact specs I wanted. Could not have been a smoother transaction especially considering the last minute accommodation.

Eddie Leopard

★★★★★

4 months ago

Had both my wife's and my tires replaced there. Was a great experience, they went over all my options and helped me select the best tires fit for my daily commute. Great bunch of guy and gals. I recommend stopping in the see them

Melvin Gutierrez

★★★★★

4 months ago

Top notch service from these guys!! I take all my work vehicles to this location. Great customer service. Ryan takes care of any issues that come up so fast. I’ve been to many shops but the guys here at Firestone are the best! Thank you again for always going above and beyond!

Jose Lopez

★★★★★

3 months ago

Denise is amazing! So calming and reassuring. Was in a difficult situation as was in a funeral and she was so nice and really turned a terrible situation into a stress free one. All other employees were so sweet and nice. I loved everyone I interacted with here.

kendall henderson

★★★★★

3 months ago

This place is my go to. They always take care of me and never feel like they take advantage, just get things done quick and well. They're great about squeezing things in or finding a way to get work done timely, and everyone is friendly and helpful. If anything is going on with my car I go straight to this Firestone!

aaron higgs

★★★★★

5 months ago

Wasn't sure what to expect when I walk in on this Saturday, but I was greeted with a "What can we do to help!" A regular checkup turned into finding a problem and fixing it. They went the extra mile - kindly explaining the situation and providing the options. Thank you for honesty and hard work! I recommend this Firestone location for your next car maintenance 🚗

Elijah Vazquez

★☆☆☆☆

10 months ago

Last week I took our company work truck to get a simple oil change. The attendee offered me a free tire rotation. My senses were tingling but I agreed. There were many red flags along the way: the bays were completely empty and I had to prompt the technicians to get started. The staff said it would be done in an hour but it ended up being an hour and a half (not terrible, but still annoying). When they were done, I was happy to leave. It was the very next day that I heard a loud sound as I drove down the road with each tire rotation. When I arrived at my destination we immediately saw the passenger side front tire was coming off - only hanging on by a single nut. The technician had only hand tightened this tire and failed to fasten it down completely before sending me on my way. This could have ended in disaster, but fortunately we caught the issue before we lost the tire. Attention to detail is critical and because of that, I will not be returning to this location nor can I recommend it to anyone else.

SxgarbabyyXx Sweet

★☆☆☆☆

3 months ago

Husband needs a set of tires for our older Nissan so i searched online as we needed them the next day so quickly and not wanting to spend an arm and a leg so looked here as he works close by, found some online said had them in stock so I made the appointment even printed quote as it told me to and said was valid for 30 days. The next morning hubby gets up to get ready to head that way, he calls to verify only to be told by the lady they dont even carry those tires and cheapest is over $1000. Went from 480 for tires and installed to that. Just trying to take money from people. Stay away from here!!

kiki Fagan

★☆☆☆☆

7 months ago

Front staff very rude. Super nonchalant, not helpful at all. To add, I just left from the location and they didn’t even check the air on all the tires before allowing me to leave. This is probably the worse location I’ve been too. Edit: flat tire the next morning

Chris Blum

★★★★★

3 months ago

Been taking my vehicles here for years. Service is always quick, affordable and top notch. Service writers are pleasant and very detailed oriented to make sure your expectations are being met.

Hazel Guillermo

★★★★★

5 months ago

Got me in short notice, had a flat tire. So thankful they got it done same day. Denise helped me and was very kind and everyone else was pleasant. Would highly recommend!

Micah VanWingerden

★☆☆☆☆

a year ago

Today I visited Firestone Auto Care for a tire and oil change appointment, and my experience was far from satisfactory. I have had positive experiences with other Firestone stores and expected this to be the same. The lobby was dirty and unwelcoming, which was not a great first impression. Despite having an appointment, the service took over 2 1/2 hours. To make matters worse, they forgot to remove the stickers from my new tires and assured me they would come off while driving (not a problem, but seemed unprofessional). All 4 of my valve stem caps are gone as well. Additionally, my tires were not inflated to the correct pressure as indicated by my tire pressure light. When I returned to the store and inquired about this, I was told to drive 10 miles for the pressure gauges to reset. After driving more than 20 miles, the tire pressure is still incorrect, and after calling back now I have to return to the shop. Overall, this experience was frustrating and inconvenient. I expected better service and attention to detail from Firestone.

Joseph

★★★★★

6 months ago

Above and beyond. Service Manager went to another store to get my tires. Awesome gesture. Everyone was friendly, efficient and made me feel valued. I'm a long time Firestone customer and this visit reminded me why.

James4489

★★★★★

7 months ago

I almost didn't bring my vehicle here due to the bad reviews I saw, but most of them were many years old so I gave em a try. I can vouch that this place is excellent now, they just need more updated reviews They took excellent care of me, and kept me up to date the entire time they had my vehicle. They got it back to me as soon as they could, and upon checkout applied every possible coupon they could to bring my fee down even lower. I've always liked Firestone, and now I can add this location to my list with the others