Firestone Complete Auto Care

Eileen Hammond

★★★★★

4 months ago

I rolled up at 7:30am with parts falling off my car on the way to work and Jamie fixed me up right away! Excellent, quick, friendly service. Will definitely be coming back.

Alia Pease

★★★★★

5 months ago

Been to this Firestone ever since moving to Durham four years ago. Every visit, the staff is clear, communicative, and very quick This time, Jose and Justin worked on my car. They are both amazing!

Hilary Nichols

★★★★★

2 months ago

When an out of town Firestone damaged other parts on my car in the process of their service, this Duke St location really stepped up by replacing both what was damaged and the tire that got additional wear due to the damage! Though I was frustrated with the number of trips to this location it took to get it handled, I was pleasantly surprised at how kind they were about agreeing to handle it for free, right off the bat! Thank you!

Laura DeGrafft

★★★★★

5 months ago

Mike Davis is the absolute best honest mechanic. I’m never worried they are doing more than what I need. Firestone fits me in whenever I have an issue and accommodate my schedule. I drive 40 min each way to come to this Firestone and see Mike and the staff. I highly recommend them

Adam Cook

★★★★★

2 months ago

I took my car in for a fluid leak. They diagnosed it within an hour, provided expert guidance, and were professional throughout. We were only visiting town and greatly appreciated the quick help for an unexpected problem and recommend this store.

Keisha Morrison

★☆☆☆☆

Edited a year ago

Let me start off by saying the only reason they got 1 star is because I had to select something. Had my back breaks serviced by Firestone on 3/17/2024. The technician had a hard time getting the breaks off but we thought everything was taken care of. Fast forward to this month we had to get our front breaks done on the same car. We take it to a different company and they looked at all of the breaks. When checking the back breaks they found that the driver side was completely done, however the passenger side only had one break pad fixed and the other was never replaced. In addition to the pads being the incorrect ones for our car. Tried to have Fireatone fix the problem but they gave me a hard time. Therefore I called the corporate office and filed a claim, they were going to decide if they would refund our money. They were supposed to follow up by 4/7/2024, no call back. I called back on 4/8/2024 as instructed by the rep if i hadn't heard from someone by Thursday 4/7/204. Maybe I will hear something on 4/12/2024. Just wanted to show everyone what the pads looked like that we paid $400 to have replaced that was not completely replaced. Be aware of what is being done to your car as we were fooled to think we had a complete service and we did not. This is a copy and pasted response so do you really want to fix the problem. As mentioned there is already a claim filed for this incident and I am still awaiting a return call. Therefore, this let's me know that Firestone really does not want to fix the problem and that is fine as I will just report this to the news investigators and just expose this issue to more than a review. Claim # 2836641

Jorge Soto

★★★★★

5 months ago

Took car for state inspection. At the end, I was told battery was having issues, was still under warranty. Went a few days later (Sunday) to change battery and was smooth and fast process. Jose (manager) did a great job, plus the Firestone crew, of course, to keep me informed and avoid me getting stuck in the middle of who knows where due to a weak car battery. Thanks!

Arthur Lovelace

★★★★★

2 months ago

Thank you Service advisor and Technican for getting me in and out quickly. Service was down precisely and correctly. Great team at this Firestone location. Thank you, Arthur Lovelace

bayoywa MGO

★★★★★

3 months ago

The place outside looks closed. Maybe because its been cold the day I came in. But warm and clean inside and service was quick. The man who helped was kind and received the customers well. Later found out he was the manager. I will definitely be coming back. Also the parking lot has plenty of space and not crowded. Dont be discarded by the outside look just come in.

Josh Grehan

★★★★★

5 months ago

Everyone was friendly. Jamie was great, I called, he checked to see if they had the tire in stock, he called right back. Service was done fast. Would come back again. Also honored a price match guarantee.

Cecilia Castrillon

★★★★★

4 months ago

So thankful for this location as my family was traveling through from NY to FL. My engine started shaking and we brought it here. Nervous because the reviews were a little off but they do not seem accurate at all! We had the most amazing service and we were on our way quickly with a fixed car. Jaime and AJ explained everything thoroughly and were very professional.

Mert Jerome Bagci

★★★★★

2 months ago

Thank you so much for helping me in a critical situation. They literally saved my brand new car engine with their professional work. Manager Jamie was super friendly and gave us all the necessary information while we were waiting. I truly appreciate all you did

Amanda Harrison

★★★★★

2 months ago

Great experience! I had a concern about a sound, and they were able to fit me right in to get looked at. No pushy salesmanship about the work they recommended I have done soon - I was able to walk away with peace of mind about my immediate automobile safety AND a written estimate to budget with for the near future. I'll be back!

Anita Moore

★★★★★

2 months ago

Jamie, the manager and his staff were very courteous, knowledgeable and very helping when it came to my automotive needs. They got the job done!

Meghan Brianne

★★★★★

3 months ago

Jose was super helpful up front and made the process seamless. He explained everything really well in a way that was easy to understand. Chris worked on my car and did quality work. They mentioned my battery was showing as having potential issues, but explained that the tests were not indicating a need to change it now. They told me what to look out for and were super honest about the urgency of the work that may be needed.

Kevin Newell

★★★★★

a month ago

Made same day appointment for a 4 wheel alignment. Specs weren’t far off (1 minor camber adjustment of RF). Service manager asked why I came in today. I explained we had just purchased tires (elsewhere) and were told that it needed an alignment based on old tire wear characteristics. Because the alignment was in specs, he only charged for an alignment check and suggested we come back in after a month or so to check the tire wear. I was very impressed with SM’s candor and will plan to be back for that check!

Crystal Pineda

★★★★★

2 months ago

I had a flat tire this morning and Firestone absolutely came through! Even though they didn’t have all four tires I needed, they had them delivered from another store, fit me in the same day, and were incredibly mindful of the time constraint I shared with them. I needed to be out by a certain time, and they truly made it happen. Excellent service and greatly appreciated!