About Business
Firestone Complete Auto Care is a highly-reputable Car Repair service provider based in Durham, NC. Firestone Complete Auto Care covers all facets of the Car Repair industry, with a focus on Tire shop, Auto air conditioning service, Auto repair shop. With over 302 reviews and an average rating of 3.7/5, Firestone Complete Auto Care is a trusted name in the industry. Their presence in Durham, NC ensures that residents have access to high-quality Car Repair care right in their own neighborhood. You can easily connect with their team using the contact details provided to learn more about their Car Repair offerings.
Google Reviews
Eric Goss

★★★★★
6 months ago
Got my oil changed, tires rotated, and alignment done. They got me in and out quickly. Service was great. Price was reasonable. Will definitely be back!!
Joel Moscoso Guerra

★★★★★
3 months ago
I had an appointment for today which turned into a hidden miracle since the car broke down the night before. Got it towed in, worked on, and was taken care of every step of the way - I got a call and price for every single thing done, before it was done. Wonderful service from Jamie & Jose.
William Todd Grey

★★★★★
3 months ago
After driving to four different places to find a hole in my tire, the excellent people at this Firestone quickly figured out it was a bad valve stem and replaced it. We were on our way in only 15 minutes. We will definitely come back to this location.
Eileen Hammond

★★★★★
4 months ago
I rolled up at 7:30am with parts falling off my car on the way to work and Jamie fixed me up right away! Excellent, quick, friendly service. Will definitely be coming back.
Alia Pease

★★★★★
5 months ago
Been to this Firestone ever since moving to Durham four years ago. Every visit, the staff is clear, communicative, and very quick This time, Jose and Justin worked on my car. They are both amazing!
Hilary Nichols

★★★★★
2 months ago
When an out of town Firestone damaged other parts on my car in the process of their service, this Duke St location really stepped up by replacing both what was damaged and the tire that got additional wear due to the damage! Though I was frustrated with the number of trips to this location it took to get it handled, I was pleasantly surprised at how kind they were about agreeing to handle it for free, right off the bat! Thank you!
Laura DeGrafft

★★★★★
5 months ago
Mike Davis is the absolute best honest mechanic. I’m never worried they are doing more than what I need. Firestone fits me in whenever I have an issue and accommodate my schedule. I drive 40 min each way to come to this Firestone and see Mike and the staff. I highly recommend them
Adam Cook

★★★★★
2 months ago
I took my car in for a fluid leak. They diagnosed it within an hour, provided expert guidance, and were professional throughout. We were only visiting town and greatly appreciated the quick help for an unexpected problem and recommend this store.
Jorge Soto

★★★★★
5 months ago
Took car for state inspection. At the end, I was told battery was having issues, was still under warranty. Went a few days later (Sunday) to change battery and was smooth and fast process. Jose (manager) did a great job, plus the Firestone crew, of course, to keep me informed and avoid me getting stuck in the middle of who knows where due to a weak car battery. Thanks!
Arthur Lovelace

★★★★★
2 months ago
Thank you Service advisor and Technican for getting me in and out quickly. Service was down precisely and correctly. Great team at this Firestone location. Thank you, Arthur Lovelace
bayoywa MGO

★★★★★
3 months ago
The place outside looks closed. Maybe because its been cold the day I came in. But warm and clean inside and service was quick. The man who helped was kind and received the customers well. Later found out he was the manager. I will definitely be coming back. Also the parking lot has plenty of space and not crowded. Dont be discarded by the outside look just come in.
Josh Grehan

★★★★★
5 months ago
Everyone was friendly. Jamie was great, I called, he checked to see if they had the tire in stock, he called right back. Service was done fast. Would come back again. Also honored a price match guarantee.
Cecilia Castrillon

★★★★★
4 months ago
So thankful for this location as my family was traveling through from NY to FL. My engine started shaking and we brought it here. Nervous because the reviews were a little off but they do not seem accurate at all! We had the most amazing service and we were on our way quickly with a fixed car. Jaime and AJ explained everything thoroughly and were very professional.
Mert Jerome Bagci

★★★★★
2 months ago
Thank you so much for helping me in a critical situation. They literally saved my brand new car engine with their professional work. Manager Jamie was super friendly and gave us all the necessary information while we were waiting. I truly appreciate all you did
Amanda Harrison

★★★★★
2 months ago
Great experience! I had a concern about a sound, and they were able to fit me right in to get looked at. No pushy salesmanship about the work they recommended I have done soon - I was able to walk away with peace of mind about my immediate automobile safety AND a written estimate to budget with for the near future. I'll be back!
Anita Moore

★★★★★
2 months ago
Jamie, the manager and his staff were very courteous, knowledgeable and very helping when it came to my automotive needs. They got the job done!
Meghan Brianne

★★★★★
3 months ago
Jose was super helpful up front and made the process seamless. He explained everything really well in a way that was easy to understand. Chris worked on my car and did quality work. They mentioned my battery was showing as having potential issues, but explained that the tests were not indicating a need to change it now. They told me what to look out for and were super honest about the urgency of the work that may be needed.
Kevin Newell

★★★★★
a month ago
Made same day appointment for a 4 wheel alignment. Specs weren’t far off (1 minor camber adjustment of RF). Service manager asked why I came in today. I explained we had just purchased tires (elsewhere) and were told that it needed an alignment based on old tire wear characteristics. Because the alignment was in specs, he only charged for an alignment check and suggested we come back in after a month or so to check the tire wear. I was very impressed with SM’s candor and will plan to be back for that check!
Crystal Pineda

★★★★★
2 months ago
I had a flat tire this morning and Firestone absolutely came through! Even though they didn’t have all four tires I needed, they had them delivered from another store, fit me in the same day, and were incredibly mindful of the time constraint I shared with them. I needed to be out by a certain time, and they truly made it happen. Excellent service and greatly appreciated!