About Business
Conveniently located in Lake Forest, CA, Firestone Complete Auto Care has established a strong presence in the Car Repair market. They have specialized expertise in Tire shop, Auto air conditioning service, Auto repair shop, making them a top-choice Car Repair specialist in Mission Viejo. Backed by 237 satisfied customers, they currently hold a prestigious 3.8/5 star status on our platform. They take pride in serving the diverse needs of Lake Forest, CA residents, offering personalized Car Repair solutions that make a difference. Whether it's a routine check or a complex Car Repair task, Firestone Complete Auto Care is the go-to destination for quality and service in Lake Forest, CA.
Google Reviews
Maota Bahr
★★★★★
a month ago
My experience was great , the check in process was easy and simple with bert the store manager and the follow ups and checkout process with Abraham , these gentleman do a great job very happy with my service
Laura Connell
★★★★★
7 months ago
My van had an issue with a cylinder. I took it to Firestone to have that repaired Michael from the front desk upon a slight description of my problem Knew exactly what was wrong with it. I was not in a rush, but they did my van very quickly and kept me informed of the diagnostics changes and gave me a full report of the work done. I would recommend this place to anyone. They have a great team, skilled technicians, and they take care of giving me my best deal possible I trust them to take care of my car and tire needs. Thank you for being an awesome team. I know I could always count on you all. Special thanks also to Miguel and Kenneth for being there and assisting me when I couldn’t get to pick up my vehicle on time.
A Shek
★
☆☆☆☆
5 months ago
Have been going to Firestone for years with my different cars. This time I called to make appointment as usual, showed up and car was done. Where things went wrong: price is different as usually is, called back to see why. They said it was due to steering sensor calibration. What my issue is: I was never told about the pricing and change up front, and when I asked for proof of what was completed, they said there wasn’t any proof they can show me, and tried to say that pricing was said on phone when we made appointment, which it never was- flat out lie. feel like I was pulled a fast one on me, and they couldn’t explain themselves out of it.
Scott Dryden
★★★★★
3 months ago
Brought daughter's car here for multiple issues, and Bert & crew took great care to make sure everything was fixed, very fair with pricing and communicated well throughout the process. Great experience and will definitely be back.
juan alvarez
★★★★★
a month ago
Abraham at Firestone was professional, honest, and very helpful. He explained everything clearly and got the job done right. I’ll definitely ask for him again.
Rick Ceballos
★
☆☆☆☆
11 months ago
Supposedly Firestone "fixed" my suspension(took it in for sam problem 3 Times). Took it in because I hear a hissing sound on left driver side back airbags. When I bought the car NO HISSING what so ever, EVER! I was told by Firestone employee "Well since the airbag didn't deflate,.. there's nothing wrong". So they didn't even check to see what was wrong. I MISS THE LAGUNA HILLS Location. They had some Real Mechanics working there, Azra and David!!
Steve Kioussis
★★★
☆☆
4 months ago
I’m 50/50 on Firestone. The main reason is simple — they tend to charge near dealer-level prices for repairs that should be at least 20–25% lower. What’s worse, their diagnostic accuracy leaves a lot to be desired. I had a bad wheel bearing on the driver’s side. Before that issue was even recognized, they replaced the rack and pinion, both lower control arms, and a full set of tires. Finally, I suggested it might be the wheel bearing — and sure enough, that was the real problem. A $255 part that could’ve saved me hundreds, if not more. I don’t mind investing in my car, but it’s clear the focus here leans more toward sales and ticket totals rather than pinpointing the root cause of a problem. It feels like they inflate prices, then apply “discounts” to make it seem like you’re getting a deal, when in reality, they’ve already padded the profit margin. There’s also no transparency or communication about priorities. No one ever says, “We can handle X now, and Y can wait a bit.” Everything is presented as an immediate must-do, which raises red flags. Another major issue — I asked to see my old valve covers after being told they were cracked. When I came to pick up my car, I was told they had already been thrown away. No proof, no verification. That’s unacceptable when you’re spending serious money on trust-based repairs. And finally, the attention to detail is poor. After service, I found greasy handprints and smudges inside my car. That’s basic carelessness and shows a lack of respect for customers’ vehicles. I appreciate the discounts and the repairs that were necessary, but Firestone seriously needs to tighten up their diagnostic standards, pricing ethics, and overall professionalism. At this point, I’d recommend getting a second opinion from a senior tech before approving anything here.
Louiev__10
★
☆☆☆☆
4 months ago
Staff lied to me about getting a new tire. Was told that my tire didn’t have a puncture, that my tire is defective and recommended to buy a new tire. I went with the recommendation since I have places to go. I waited 4 hours. Came to find out today that my tire has hole which caused the flat and it looks like somebody used a grinder on the inner part of the tire intentionally. The flat could’ve been easily fixed with a patch ! I was scammed and it’s unethical.
Duc Luu
★
☆☆☆☆
4 months ago
I called on Sunday, had an apt sched for 1PM Mon 11/10. Before I showed up, I also called, asked again for the cost of transmission fluid change, it was briefly $230 (or something in that neighborhood). When I showed up, the rep who served me said there was no sched jotted down, it was the 1st sign of weirdness. However we proceeded, I dropped my car, later when I came back, the represent advised me that the kind of transmission fluid for my Mazda CX5 is specific, different (kinda weird) and your office HAD TO PURCHASE the fluids from the dealer directly, it cost $89.99 and it took 4 bottles. Anyway, the bill ended up $600 and I asked for the discount and he managed to charge my final bill of $542 (including tax). First he should have called me and let me know the situation. I dont believe that my Mazda 2018 CX5 is the first you run into so you should have known, last but not least I felt like you're not honest and I got rippedoff. Íd have talked to mgr threre but i had to leave. I was not really satisfied how it turned out
Mark Reschke
★★★★★
2 months ago
Excellent service. I didn't have an appointment, but I did call ahead and they were able to work me into their schedule. I was in and out within an hour! Thank you, Firestone
Dolores Ramirez
★
☆☆☆☆
a year ago
Overall the worst experience and nightmare I’ve had over a simple oil change. I brought in my ford mustang for a quick oil change and these guys crashed my car. The worst part about it is that it’s been 2 weeks and they failed to correct the issue.I’ve been driving with a damaged car -their entire team has failed to do what’s right . I’ve tried reaching out to manager to get answers and somehow he’s never there. No one seems to know what happened or provide me with clear answers . Sharing this so it doesn’t happen to anyone else. Nobody deserves to have their car crashed when you take it in for an oil change. The fact that they act like it didn’t happen and downplay the situation is also alarming.I had to call corporate and their claims department is now having me go do 2 estimates to review my damage and they expect me to take days off to go do this and do their work. Completely unprofessional and outrageous
Rick Rad
★★★★★
a month ago
Abraham helped me with a great price on my alignment service & have continuously brought my cars here , always a great time. Abraham was very helpful with the process and the time to do my vehicle
Gilbert Salvador
★★
☆☆☆
2 weeks ago
abrahaam is nice. only problem is that i was told 2 to 2.5 hrs for the tires to be installed but when i came back after 3 hrs, they haven'teven started yet.
Ellen Hong
★★★★★
3 months ago
Abraham and Miguel were amazing! This was my first time at Firestone, and they made everything so easy. Super nice guys, and the wait time wasn’t long at all. I would definitely come back!
Maru
★★★★★
3 months ago
Great customer service: starting from setting up the appointment over the phone with Abraham to the check-in process with Miguel. I had oil change and wheel alignment done, service is very reliable and good price.
Vitalii Maksymovych
★★★★★
3 months ago
Abraham was very professional and helpful. He helped me choose the right Firestone tires and made the whole process smooth and easy. The tires feel great — good grip, quiet ride, and confident handling. Excellent service and solid quality. Highly recommend Abraham.
Allan Vargas
★★★★★
2 months ago
The staff at this location were great. Abraham was extremely professional helping me make an appointment that meant my needs. Burt, was the representative that helped me at the location and got me in and out within an hour from my alignment.
Bruce Thompson II
★★★★
☆
a month ago
They did an excellent job on my alignment, and lifetime for like $270 was very reasonable. The only thing that was confusing was having it take almost 4 hours with an appointment and me waiting there. I don't mind things taking a while, infact I would prefer it to the rushing and making a mistake. I guess it would have been nice if they were upfront about how long it would take. Not a huge deal. Might try a different location when it comes time to redo the alignment, and rotate my tires.
Shirley
★★★★★
a month ago
This location is the best! I drive an hour to come here. Armando Sr always does a fantastic job with my cars. He and Bert are the reason I am loyal. I can always trust my cars are in good hands. Thank you!
Antonio Ocampo
★★★★★
a month ago
Great, quick service. These guys are always hustling and taking care of you and your vehicle. Today, I got my vehicle in for an Uber inspection and Abraham was extremely helpful–he got me in and out as quickly as possible. Definitely recommend this location for your vehicle needs!
