Google Reviews
Dheeraj Singh Rajput
★
☆☆☆☆
3 weeks ago
I had a very disappointing experience at this Firestone location in Irving. I visited with a genuine issue expecting professional assistance, but unfortunately the staff came across as dismissive and unwilling to perform what seemed like a basic part of their job responsibilities. The interaction felt rude and unhelpful, which was frustrating as a customer simply trying to resolve a problem with my vehicle. What makes this experience more concerning is that another Firestone location in Irving was able to understand the exact same issue and resolve it without hesitation. An employee there took the time to listen, showed empathy, and made the effort to fix the problem. This raises an important question about consistency in service and training across Firestone locations. Customers expect a certain level of professionalism and willingness to help when they walk into a service center. Unfortunately, that expectation was not met here. I strongly believe this location could benefit from better customer service practices and a stronger focus on understanding and addressing customer concerns. I hope management takes feedback like this seriously and works on improving the customer experience at this location. I would also be happy to provide a detailed explanation of what happened if someone from higher management would like to reach out and better understand the situation.
Cruisin Cass
★★★★★
a month ago
Romeo was amazing! I had a flat tire on Saturday night, and called about 10 minutes before closing. He picked up the call....and said he had a tire in store for the next day! Gave me a quote, and I was able to do overnight drop off. On Sunday he called me around 9:20 am to double check everything, and called me around 11 to let me know my tire was installed and the price I paid was the quoted price! I really appreciate his help!
Cameron Meeks
★★★★★
2 weeks ago
My experience at Firestone was excellent, thanks to Romeo and Jae’Nyla. From the moment I arrived, they were welcoming and professional, making me feel confident that my vehicle was in good hands. They clearly explained the service, answered all my questions, and kept me informed throughout.
T P
★★★★★
4 months ago
I've had nothing but positive experiences at this location (5410 MacArthur). They have some quote from the founder slapped on the wall that says something about honesty being the cornerstone of busines... they actually embody this. Beyond just a professional courtesy, they really do come across as honest. The parking lot is always packed, which should indicate they don't need to cheat customers to make money. The other day as I was leaving I told the person behind the counter that I always enjoy going to their shop; "I always feel my issue gets solved and I don't feel like you're trying to cheat me. Nobody likes car repairs, and they're rarely cheap". She suggested that if I really felt that way then please leave a google review... so here we are. As an example of my service, a year or so ago I hit a nasty Dallas pothole (think rebar showing) that destroyed a tire. I got it replaced elsewhere and had an alignment done. On the way home I noticed the wheel was not straight. I immediately called the other shop and had them redo the faulty job. The second try at this other shop improved but did not fix the issue. I figured I must have some bent component and left it at that. Fast forward to a few days ago...I hit another pothole courtesy of Dallas roads that made my car feel "not quite right". I had my car at this Firestone the next day to check the alignment. Sure enough it needed an alignment. An hour or two later I had my car back and lo and behold... the wheel was now straight and there was no pulling. They actually fixed my alignment on the first try. After this latest experience, anything I can get done at this Firestone will get done at this Firestone... Thank you!
Stacy Eisenberg
★★★★★
a month ago
Great customer service. I had a flat and when I went in I didn't even think to ask how much it was going to cost. When I got the total I didn't have enough money so Romeo took care of my bill. That was much appreciated. Keep up the good customer service. And props to Romeo
Jinsung Kim
★★★★★
a month ago
Came in for a flat tire repair. It took less than 40 minutes to complete! I can still make it to work on time. Nicky and Oscar were courteous, professional, and very communicative. Will definitely be coming back here for my tire needs going forward. 👍👍👍👍👍
Barbara McDonald
★★★★★
Edited a month ago
It starts with the Customer Service Nikki at the front counter was awesome. She was polite, helpful and wanted to make sure I was taken care of.! I also asked if somebody working on my car could take off my registration sticker off my window because I couldn’t get it off. They not only took it off, but they got the new one that was in my glove compartment and put it on for me, which I extremely appreciated. !!
Ryan Metcalf
★★★
☆☆
4 months ago
Read some positive recent reviews and figured I'd give them a shot. I scheduled a 5pm appointment after work only to be to there nearly 2 hours for an oil change and tire rotation. Not sure what the point is in allowing appointments if I'm still going to wait like everyone else. Next time I'll just go somewhere thats a lot quicker.
Lil gudbur59
★
☆☆☆☆
a month ago
Well I guess like Michael Henry and several others. TOO MANY NEGATIVE. I stopped. This location has “skin” issues. One guys seems to be workin hard, very polite and friendly (non white). The other one (yes white) just stands there looking at the screen like he is so so busy. Instead of acknowledging me standing practically in front of him, he opted to let me wait for the other guy to come back. Stood waiting 2-3 minutes. He “totally” ignored me. A simple “Hello mam, we will be right with here”….Welcome to sit down”…NO THANK YOU! Find another location or business.
Seth
★★★★
☆
3 months ago
Just wrapped up a wheel alignment here at the Firestone. Drop off to pick up was about 5 hours and I was the first appointment of the day, a little longer than expected so I did a drop off. I bought the lifetime wheel alignment plan as well, great bang for your buck there. Overall I'm pleased with the work done, just a touch longer than expected.
Michael Henry
★
☆☆☆☆
2 months ago
Subject: Urgent Complaint Regarding Discriminatory Treatment and Service Failure at Irving, TX Location Dear Firestone Corporate Customer Relations: I am writing to formally express my deep concern and disappointment regarding a recent experience at your Firestone Complete Auto Care location at 5410 N MacArthur Blvd in Irving, TX — a store I have patronized for several years without incident. I have more than 25 years of patronage with Firestone with three different cars and lifetime warranties for various services on all of them. During a routine oil change on November 17th, a service technician caused damage to my vehicle. The damaged part also caused several quarts of oil to leak into my residential driveway and garage, causing property damage. After multiple conversations with the store manager, the store agreed to provide labor at no charge if I supplied the necessary part. I upheld my end of the agreement and returned to the store with the part, on December 2nd expecting the issue to be resolved as discussed. However, when I arrived to pick up my car on December 13th, I was presented with a $1200 bill that included labor charges. When I reminded the staff of our agreement, the store manager refused to honor it. I asked the manager to provide me the chain of command because I wanted to escalate the issue. I was not going to debate with him. He declined my repeated request for his supervisors information. In front of my son Miles and other customers, he loudly told me I could take my car but would be “blacklisted” from all Firestone locations. As a Black man, I found this language deeply troubling. The term “blacklisted,” used in this context and tone, felt racially charged and humiliating. I left the store feeling disrespected, devalued, and publicly shamed — a stark contrast to the respectful service I received under previous management. I did not pay the labor charge, nor should I have been asked to. What I am requesting now is: •\tImmediate removal from any internal “blacklist” or customer restriction list. •\tA formal apology for the treatment I received, including the inappropriate and potentially discriminatory language used by the manager. •\tConfirmation that the manager will receive appropriate training on how to handle service recovery and customer concerns with professionalism and respect. I have always trusted Firestone with my vehicles and recommended your services to others. I hope you will take this opportunity to demonstrate that Firestone values long-term customers and is committed to equitable, respectful service for all. Sincerely, Michael Henry - Longtime Customer
Kiara Rankin
★★★★★
a month ago
The woman out the counter was so helpful and very nice ! She made the waiting experience go by with ease. They had me in and out pretty quickly. Will be retuning to purchase tires in the future!
April Mitchell
★★★★★
a month ago
I was in Irving for business and my check engine light came on as I was driving into the city. I was able to drop off my car with Firestone, have it assessed, and fixed all on the same day. It can be stressful to have car trouble out of town but Firestone took great care of us.
david jacobs
★
☆☆☆☆
4 months ago
I scheduled an appointment to receive the free Courtesy Check inspection. Upon arrival, I was informed by the service desk that they only do the free check if you're getting another paid service, or they simply could not take my car. They refused to honor the pre-booked appointment for this advertised service. This resulted in a completely wasted trip and waiting time. I confirmed the appointment in advance, but my time was disrespected. If a location cannot or will not perform the free Courtesy Check as a standalone appointment, they should not allow it to be booked online. This major lack of consistency between the company's online promise and the actual service provided is unacceptable. I am highly disappointed and will be taking my business elsewhere.
Amy Mejia
★★★★★
3 months ago
The Firestone location on 5410 N Macarthur Blvd in Irving, TX. were very professional and courteous. It took this location 3 days to diagnosis, repair and fix my car troubles. This was amazing considering I took it to another firestone location and did not hear anything for a whole week about what was wrong and parts would have to be ordered delaying the repair. This location will now be my go to Firestone for any car trouble in the future. Nicole was hands down the best at describing my situation in detail and my financial options. She is true gem and asset to the Firestone team. Thank you to the whole Firestone team at this location!
Tae Santana
★★★★★
2 months ago
Shoutout to the team here, they got me in before closing and worked my flat tire in. I really appreciate the customer service and the fast handling time. I will return and I recommend you visit as well. They really care about their customers and making sure they’re satisfied.
M K Meyer
★★★★★
3 months ago
I walked in on a busy Saturday afternoon with no appointment. I needed two new tires and they worked me in - took only an hour. Considering how busy they were, I was thrilled with that. The service person explained everything and I am happy with my experience.
Lance Henagan
★★★★★
4 months ago
Today has been a terrible day. Started with the transmission in my Suburban going out halfway to Dallas with my wife and 4 boys under the age of 9. Got a rental car and then while trying to go to dinner had a flat tire. Got it to Firestone and Romeo (yes that’s really his name) took amazing care of us. He pulled it in and personally took care of it immediately free of charge. I cannot recommend this Firestone enough!
Enrique Cadena
★★★★★
2 months ago
Came in today to get a flat fixed. Romeo at the front desk was very helpful and assured me they would be able to get me situated, even though I was coming in fairly close to closing time. Great place will come again.
kradios
★★★★
☆
5 months ago
For some reason the online booking system wasn't working so I had to call in, but basically I was dropping it off for them to work on over my days off. Pricing wise they were about right for all they had to do. Only cons was parking is extremely tight there, and they underestimated the time for my work to be completed, when I'd prefer overestimating or a realistic time. however that would be between them and their parts provider. I wasn't updated on my vehicles status via online, however they did have Romeo answer the phone when I called and asked to verify it. Right now it's actually cheaper for them to work on your car, even drop in an engine than it would be to purchase a new car. I would give them the opportunity again.
