First Class Auto Services & Sales

calvin boles

★☆☆☆☆

a year ago

avoid at all cost !! I took my truck in for ac tune up , the guy at the desk was talking about having a mechanic pull it in for a look but come to find out that so called mechanic had not even showed up to work! there was only 1 guy actually working on cars in shop yet guy in front office did not even know that fact. Red light right there ! then after 3 days I'm told they were still waiting on parts to come from dealer?? I came and got my truck that afternoon Not repaired , they left parts unhooked and hanging under my hood and blamed dealer for sending them wrong parts !! Charged me $100 dollars service fee , and asked me to bring my truck back when parts came in ; I went to O'Reilly's and between myself and a fella working there we replaced the Hi and low side valves ( which were very accessible ) and charged the ac in the parking lot. That place is Not very good !!

Carrie Reid

★★★★★

9 months ago

Been having issues all day with different mechanic shops, called and talked with Mike and he was amazing. He eased my mind with the current issues with my truck. Highly recommend

Melissa Charleton

★☆☆☆☆

10 months ago

Their tow truck threw parts all over my car damaging it while they were picking up a car in Shawneetown Illinois! And they refuse to fix it! Even said on the phone they weren't worried about going to court because they're in Tenneessee and we are in Illinois! But right is right and wrong is wrong! I even sent them pics of the parts all over the highway and a piece stuck in between my headlamp and bumper cover! And the sheriff's name and number because I went straight to the sheriff because this guy was losing his load!!

Jhadera Janae

★☆☆☆☆

a year ago

The worst experience I’ve ever had. The first time the warranty company sent me here they said it was nothing wrong with my car. After forcing them to look at it deeper they magically found out it needed a new engine. Now just a little over two months later my car is stalling and leaking gas somewhere. They ASKED ME where is it leaking gas to as if I’m a mechanic. Then refused to put the car on a. Diagnostic machine yet still charged me over $100 fee to drive the car in a circle and say they don’t see anything wrong. I wouldn’t recommend this place to my enemy.

Kendall Fry

★★★★★

a year ago

Came in on short notice with a headlight/blinker issue I have tried for months to solve on my own, they got me in as soon as I showed up. Dwight was fantastic, communicated what was wrong and fixed it, gave me advice on how to get ahead of other issues that may come up. Very transparent about the cost, extremely friendly front desk staff. Absolutely wonderful experience, I cannot say enough about this business!

CS Brown

★★★★★

5 months ago

Grateful for the help from First Class Auto and Rico with the towing of our truck. Will definitely recommend!

Kaia Clark

★★★★★

a year ago

I can definitely give credit where it’s due. My car has been going there since 2022 and every single time they have went above and beyond to get my car fixed. I called them for a tow and they always come within a hour and a half. It’s even down to the young ladies who work up front, who takes the time out of their day to thoroughly explain the issues with your car. I called at 3 just to see if my car would be ready for the day, and the nice lady who works up front was very honest and said that they hadn’t started working on my car because the ticket got pushed behind other’s tickets. She was able to get a nice tech to work on my car at 3:30 and had my car ready to go by 4:15 (right before they close). I’d keep bringing my car here and I haven’t had not one bad experience with them.

Christopher

★★★★★

9 months ago

Polite and professional service from beginning to end. I expected to wait hours for a tow when my car broke down. They were there in a little over 30 minutes. Price for the tow was also more than fair. They'll be who I recommend to anyone needing a tow going forward.

Vijay Kaushik

★☆☆☆☆

7 months ago

If I could give zero stars, I would. The experience at this shop was beyond disappointing. Jose, one of the mechanics, was flat-out rude with no sense of customer service whatsoever. Speaking with a straight face and dismissive attitude is not how you treat customers. Employees like this drag a business down. What shocked me more was the behavior of the manager, Mrs. Shamica. Instead of showing leadership and professionalism, she was loud, disrespectful, and tried to “show me my place” by waving her hands and pointing fingers. That is NOT management—that is arrogance and ignorance. As someone who has worked in customer service, I can say this kind of behavior is unacceptable and a disgrace to the role she holds. The only saving grace was Craig, who was professional, respectful, and actually knew what he was doing. Unfortunately, his courtesy could not make up for the toxicity shown by the others. A business survives on customers, but here you are treated with rudeness, arrogance, and disrespect. This shop desperately needs to learn that professionalism and basic courtesy matter. Until then, I would never recommend anyone waste their time here.

Lawrence Proctor

★★★★★

6 months ago

I had two of my cars at the shop they really really took care of me and most important fixed my cars I will definitely be taking my cars too them from now on the Staff rocks and Ms Evelyn is a gem she will do her best to get stuff taken care of.You don't find shops like this place anymore they will check out your car and definitely let you know the cost of everything that it needs

Connor Hawkes

★★★★★

10 months ago

Easily the best repair shop in town, maybe even the best in the state. I took my truck and my car there for some repairs and the lead mechanic quoted me an excellent price. They won't do anything without asking you first, and always seem to put the customer first. Moreover, they have some very talented mechanics on staff and the work tends to get done pretty quickly. If I could give them 10 stars I would.

Robert Mansfield

★★★★★

6 months ago

Had an issue with my check engine light. They were able to diagnose it and repair it very quickly and did not overcharge me. I've used them a few times very good service

Terrill Packard

★★★★★

6 months ago

1st Class Auto, is truly 1st Class.. I have a 2014 GMC Acadia and they have practically Made my truck brand new. There Team of Mechanics are outstanding and There administrative Team is as well. I Want to personally give a shout out to Ms. Olivia who works Administration and Jose who is one of There Master Mechanics. I encourage anyone who has any car issue, to contact 1st Class Auto and leave your car troubles up to them.....And they are tremendously affordable and Honest with all that they Do... 1st Class Auto is the only way to Go!!!!!

L Disbrow

★★★★★

5 months ago

Joe came out to toe my vehicle this morning, he was on time, courtesy, professional, friendly... got the job done quickly and safely delivered my car to the facility!! Thank you for the great service and job well done.

christina smith

★★★★★

7 months ago

The driver went above and beyond! He called us as soon as he got the request, came all the way out to Cumberland Furnace to get my car, and after he got to our house, he pushed our car into the parking spot because it didn't roll off the truck in to it! Rico was the greatest tow truck driver we've ever met! Super impressed!

rayquan coleman

★☆☆☆☆

3 months ago

THEY DONT CARE ABOUT PEOPLE! This place has pulled a real fast one on me! I took my car in because the motor stopped running and it wouldn't turn back on. They called me this morning and said they needed to put a battery on it and so I authorized them to put it on. They then called me back to tell me that upon further inspection they then put it on the lift and saw a rod coming out of the block! They told me that I owe them over $500 and knowing that the battery can be taken back I asked them to take it back to help me to be able to afford to proceed. Tell me why their first question was (are you going to have us get a motor? ) First of all, I do not and would not trust anyone who charged $548 for something that the $98 inspection should have covered. Even after admitting "yes we could take the battery off" they told me that they would not and that there were fees for hazardous materials and specialty tools or something Ludacris! DO NOT TRUST THESE PEOPLE!

marthena simmons

★★★★★

3 months ago

AWESOME AND SWEET PEOPLE!!!! They went above and beyond to get me approved. So grateful for Ricky & Luis they stayed until 9pm just to make sure I had everything I needed for my vehicle! Will definitely refer everyone else here.