First Star Towing, Inc. - Bronx

Alison Lund

★☆☆☆☆

7 years ago

3.5 hour response time for a pickup quoted at 30 mins. In the interim, no updates, just a stream of bs in response to my calls. 'He's waiting In front of your building' (? clearly not), 'At the exit, 10 mins away' (an hour and a half ago), 'around the corner' (20 mins ago), 'will ask my boss about a discount for the wait' (never did). I should have just quit and called someone else after the first hour.

syed sayem

★☆☆☆☆

4 years ago

I know the company doesn't give a don't about these reviews but this for people like me so we are not reaped off in times of need.. Not helpful and overpriced, I would not recommend. The truck driver I had was very disrespectful and had an attitude with for no reason. He was upset for coming on a Sunday & on a rainy day, his reason for overcharging. No one forced you to come or pick up your damn phone.

Pascual Silvestre

★☆☆☆☆

10 years ago

Absolutely terrible, I call them at 3am and ask them to tow a vehicle blocking the driveway to the building I work in. 5am hits and I call them again, guy picks up sounds like he's half asleep. I ask where's the tow truck people need to move their vehicles guy mumbles Yeah Yeah he's in route, gave him benefit of the doubt. It's 6am I call back, guy picks up immediately and says sorry my guy can't do it he rear-ended a guy so I'm sending the next truck in 15 min, mind you they didn't have the common courtesy to give me a call and explain the situation my best bet is they completely forgot about me and when I called they probably had JUST remembered, I ask him how long will this take he says don't worry I'm sending the guy. Now if the owner of this business is reading this really bad service was distributed by the man working on Christmas day 2015 at around 3am (he sounded half asleep) figure out who it was I spoke to and please get to the bottom of this. I don't know where all these positive reviews are coming from but I'm getting the suspicion they're fake reviews... Either that or I'm the exception. Oh by the way it is currently 6:20 still no truck oh joy, that was sarcasm by the way. Edit: the positive reviews are fake, most of the profiles reviewing only have one review and it's for this company. The ones that have other reviews are all 5 stars for the most random assortment of business from random places in the country Double edit: it's official 7:30 am and still no word I Call and call and they don't even pick up. Extremely unprofessional DO NOT CALL THEM. DO NOT TRUST THESE FAKE REVIEWS.

Gennaro Santella

★☆☆☆☆

7 years ago

I have a Maserati and I had a flat tire so I called the Maserati 1 800 line they sent me first Star Towing. One of the drivers had a cast on their leg the other assistant had alien contacts eyes and was extremely inexperienced. They actually had me come out of the car and help them remove the tire because it was frozen they needed me to kick the tire and in this hole outrageous ordeal they lost by a lock set for removing the tires it's been over a month-and-a-half and they do not order me a new lock set complaining that it was too expensive that I should go online and get a cheaper apparently they want the customer to do the work for them. I've been driving around with no lockset in fear of getting a flat tire with no way to remove the tires for my car. Extremely poor customer service and for the last five attempts to contact them they never returned my call or attempt to replace the lockset. Will see today when I bring them to small claims court and now it's going to cost them more money because Maserati dealership is removing the lockset from the car.

Hamilton Fernandez

★☆☆☆☆

4 years ago

This company i DO NOT RECOMMEND to anyone !!!! I simply called to scheduled a lockout service, guy said he will call me back and even took all the information about the truck. After telling me 15 minutes ETA, 1 hr later nobody ever showed up to location. POOR, POOR, POOR SERVICE DO NOT USE ...

Tom Q

★★★★★

8 years ago

Excellent availability and pricing. We had called other well known towning businesses in the Bronx and none had tow trucks available, others charged a lot. First Star had a driver sent to us immediately and the price was very good. The driver was a cool and friendly guy and the fast speed at which he works at was very noteworthy.

Claudia Li

★☆☆☆☆

2 years ago

I had a horrible experience and the worker named Julien was ok with me speaking on the phone but turned out to be extremely unprofessional. I called for a car tow. He took my address and number and said a driver was going to show up. I asked for a text or call with an ETA. I did not receive any communication. After waiting one hour, I had to call back several times to get through to him again. He told me I would get a call back right away after checking with the driver on his ETA. There was no call back. I called back after another 45 minutes because he never called and no one picked up. A driver never came and Julien never called. No business should commit to providing a service and then go completely dark. Why not just tell the customer no one is available? Why would you just leave someone hanging like that with zero update? Extremely awful experience.

Charles Vasquez

★★★★★

2 years ago

I knew nothing about having a car blocking my driveway towed. I called First Star and was provided with a list of what I needed. I gathered and provide the info and in a matter of minutes got a response back. I was kept in the loop throughout -they provide and update on the tow trucks arrival. Fist Star towing, inc was fast, easy, and patient. I will definitely use their service again.

Jeremy

★★★★★

2 years ago

I locked my keys in my car in The Bronx and called First Star. Moe came to the rescue immediately! Got my door open in less than a minute. Great price. Great service. Amazing guy! Amazing company! Thank you so much Moe!

IsaacGravity

★★★★★

a year ago

Really came through at the dead of night in a pinch when other services had zero interest when given the location. The driver asked for a text for specfics, and he arrived within the estimated time. Though the car didn't need towing in the end, him bringing the truck assisted in the recovery of the jack and replacing the wheel. Cost for the trouble was reasonable ($100) but make sure you have cash on hand. A solid group who does as advertised and are very much regular people when talking to them.

Mindy

★☆☆☆☆

a year ago

TERRIBLE experience with a deceptive company. 10:15PM - Request a tow-away of a ticketed car blocking my driveway. They confirmed they could do it, was told an hour wait. 11:30PM - I called again to follow-up, they said another hour, and someone was FOR SURE coming by 12:30AM. 12:40AM - STILL NOBODY. Called again and was told someone was definitely coming by 1:45AM and to stay put. 7AM - nobody ever came. Deceptive, wish they told me they couldn’t do it and I would’ve just put my car in a garage. ended up sitting in my car for hours waiting. The most irresponsible company I’ve ever come across.

Andy Suarez

★★★★★

a year ago

I recently used Towing Services over here and I couldn’t be happier with the experience. From the moment I called, the staff was professional, friendly, and quick to respond. The dispatcher provided an accurate ETA, and the tow truck arrived right on time.

Eli Harry

★★★★☆

a year ago

I had the pleasure of using First Star Towing (Kroniccare Towing) recently, and I couldn't be more impressed with their exceptional service. From the moment I called, their team was professional, prompt, and incredibly efficient. They answered my call quickly, and the tow truck arrived sooner than expected. The driver was friendly, knowledgeable, and made sure my vehicle was handled with the utmost care throughout the entire process. They took the stress out of what could have been a very frustrating situation. Their attention to customer service and professionalism is unmatched. I highly recommend First Star Towing (Kroniccare Towing) to anyone in need of reliable roadside assistance or towing services. Their service is top-notch, and they truly care about their customers. Thank you for being so dependable and efficient!

Jasmine Pujols

★☆☆☆☆

a year ago

0 STARS!!!! Don’t even bother waiting your time with these people. The guy told me he will have a guy meet us in 30 mins. And an hr later, I contacted to see what was the eta, no response. So I waited a little bit more. 30 mins later I contacted again and no response. I waited another 30 mins and had someone else call and they picked up and when realizing it was me, they HUNG UP ON US! That is completely unacceptable and unprofessional. If you can’t do a job, you say that. Don’t waist people’s time. AGAIN 0 STARS

cristopher Romeo

★★★★★

a year ago

I can't thank First Star Towing enough for the incredible service they provided! I was stranded on the side of the road at 2 AM, feeling helpless after calling several other companies. Either no one picked up their phone, or the ones who did gave me outrageously inflated prices—completely trying to take advantage of my situation. Then I found First Star Towing, and it was like a saving grace. They answered right away, gave me a fair and reasonable price, and arrived quickly to help me. The driver was professional, kind, and made me feel safe in a stressful situation. If you’re ever in need of towing services, I highly recommend First Star Towing. They’re reliable, honest, and truly care about their customers—especially in those late-night emergencies. Thank you, First Star, for saving the day! ⭐️⭐️⭐️⭐️⭐️

Perparim Daku

★☆☆☆☆

a month ago

Was told they be here to jumpstart me in 30 mins it ended more and an hour and a half of waiting time.

Jason Marescie

★★★★★

a month ago

Great experience Mike was awesome my car was stuck on ice on my street he came within a hour to get the car out. I would highly recommend this company.