Five Star Automotive

JAMIE FAMULARO

★★★★★

6 years ago

Finally got the chance to come online and review Five Star. I typically don't do reviews but if a place impresses me I will. I have a very busy work schedule full of deadlines so calling in because of car problems is not the option. I knew something was going on with our work truck, my guess was the alternator so I called to get an estimate. I spoke with Mike and the first thing he says is let's do a diagnostic on it to rule out the battery. It ended up being the alternator but I appreciated that Mike was honest, upfront, personable and tried to go with the cheaper option of a fix first. But the best part is that, he gave a quote for the alternator and said they could change it right away and right away they did....we were back on our job site without losing even half a day. So from first impression, customer service, pricing, to the gentleman that actually changed out the alternator...I was impressed and will be back for any other issues or repairs

Andrea Victoria

★★★★★

10 months ago

They took care of me when I most needed it, they were almost closing and changed my sepertine belt of my ford focus

frank carron

★★★★★

Edited 6 years ago

5 star gets 5 stars from me. The staff here are honest people. I lost my wallet in one of their vehicles. When I called to inquire, Mike went and checked the car immediately and reported he found it. I have also serviced my vehicle here and was very pleased. When its time to buy a used car, I will definitely be going to 5 star for the best value in town.

Sean

★☆☆☆☆

10 years ago

Mike sold me a car with a promise that if there were any issues he would take it in and make repairs for free or at a steep discount. We had test driven it for a total of about 20 minutes and everything seemed good. After I purchased it and drove it off the lot, it lasted 30 minutes before overheating. I immediately took it back and he offered to take a look at it. After a day or two with it, he said he didn't see anything wrong with it and that we should be good. It overheated on the way home, again. I took it back again, and it was the same story. I'm in the military and had to leave soon on orders. Since there was no way that this car would make the trip, I was forced to ask Mike to buy it back. He used pressure tactics, saying that "you don't have time to find something else to do with it," to get me to take his low offer. He gave me less that half what I gave to him. I'm not sure if he then resold it to another unsuspecting customer but I would be wary of doing business with Five Star Auto.

Bill Pann

★★★★☆

5 years ago

They work with you! The clutch on my truck was sticking to the floor. I was nursing a blown lower back, so doing the work myself was out of the question for a couple of months. I had the parts and they replaced them without any hassle. I knew they would not warranty the parts and only the labor. That was the arrangement I expected, so I had no issue letting them do the work. Mike and his crew did a great job. The truck's clutch has been performing flawlessly. Thanks guys!

Sharon L. Scott

★★★★★

3 years ago

This was my first time with them and it was the most pleasant experience I've ever had. They went above and beyond just fixing my car which they did in the same day. They also drove me home and picked me up. The cost was more than fair and their kindness to help me was such a blessing. I highly recommend this business to everyone.

indianpriincess77

★★★★★

4 years ago

Great place to take your vehicle for any repairs. Staff is great, honest people. Mike is a great person. Very honest and affordable in his pricing. Got my radiator fixed by him. Tire changed too. This is the only mechanic shop I'll be coming to if needed. I highly recommend!!!

tammie miskimens

★★★★★

3 years ago

My timing chain was making noises and it was about to break so I took it took fivestar and they fixed my timing chain and gave me a very reasonable price. I won't take my car any where else but them. Thank you Mike and Dixie and all the mechanics there. Yall are awesome and thank you again. So if anyone is looking for a place to take your car to be fix try them first. They are very pleasant to talk to and they know what the are doing there.I would recommend them to anyone who needs car repairs. Thanks again

Dave Koenig

★★★★★

3 years ago

Replaced clutch and rear main seal on my 2004 Jeep Wrangler. Excellent work, price was reasonable and what Mike initially quoted me. Drove the Jeep close to 1000 miles the next week, rock solid. Will definitely use them again. Highly recommend!

Bob Hodges

★★★★★

2 years ago

Took several of my vehicles to them and received excellent service and a reasonable price. I took a truck in to have a lot of work done but they let me know that nothing was wrong with the parts and did not want to cheat me. Very honest and reliable not to mention great prices.

Joshua H

★☆☆☆☆

a year ago

DROVE MY TRUCK WITH NO OIL AND DESTROYED MY ENGINE. I’ve used Mike for years and never had any issue that wasn’t corrected until now. I brought my F350 in a few times for repairs previously and then supposedly the TCU went bad. 5 Star kept the truck for 5 weeks and couldn’t get it running so they drove the truck to another mechanic who also couldn’t get it fixed so I had to find a mechanic to fix it which I did and they told me the TCU was just never connected properly and I most likely didn’t even need a new one. However 5 Star failed to check the oil in the truck and drove it with over 2 gallons of oil missing which in turn destroyed the engine which I paid $13,000 to have rebuilt 3 years ago. I was also charged $1,200 for the TCU that they didn’t even fix. The best part of all of this was when I called and said it was 2 gallon low on oil and tapping Mike said “ we’re not deisil mechanics”… but you are mechanics and should know what an engine sounds like that’s low on oil. So after 4 years and $30k in repairs my truck is worthless.

Mary Semsick

★★★★★

2 years ago

Five Star Automotive 5135 Fairfield Dr. Pensacola gets 10 Stars from me! This place is the best! Dixie Kyser went above and beyond to help me today. I bought my own parts and when they were installing them, the mechanic found that the manufacturer of my left leaf spring put the wrong part in the box. Correct part #, but wrong part. She called me and she got with her auto store to trade that one for another for me. No additional cost to me. She and everyone I dealt with there have been a true blessing to me! No more squeaking like a rusty old metal bed. From getting the estimate, setting up the appointment and taking it in today, everyone was awesome! I highly recommend them!! They will be who I go to from now on! Truly good and honest people! Thank you all and God bless!

Christina Atkinson

★★★★★

a year ago

We evacuated from St Mark's Florida from Hurricane Helene. Our Jeep started running hot during the last 2 hours to Pensacola. Five Star Automotive came Highly recommend. They squeezed us in Friday morning FIRST THING. Diagnosed the problem and fixed immediately, and was priced as we expected before we came, so we could get back home. Thank You Dixie, and Richard for your fast service and your willingness to help in our emergency situation. I will forever be grateful. I would highly recommend this shop to anyone. Y'ALL ARE AMAZING THANK YOU FOR ALL YOUR HELP!!!

Melissa Kibodeaux

★★★★★

10 months ago

The owner Mike went out of his way to make sure the vehicle had no problems whatsoever. He was gracious enough to give me a ride home. I would definitely recommend 5 Star Automotive to everyone in Pensacola and These surrounding areas

Ely Adams

★★★★★

a year ago

Took my black Cadillac srx to them. They were fast honest and very thorough. Mike the mechanic kept in contact with me about my vehicle. He done a great job fixing my car and he saved me money. The lady in the office was friendly and helpful. Will be using them from now on and recommending them to coworkers and friends.

Juan C Velazquez

★★★★★

4 months ago

I highly recommend Five star Lopez Excellent service,they did a great job fixing my Jeep ( I am from out of town) they are the right Crew that you can trust to work on your vehicle, I really appreciate you guys Great Job!!!

Lira Collins

★☆☆☆☆

7 months ago

They only knew a very slight problem to fix other than that nothing, brought my car because it was shaking they said its because of my tires so they change two of them then now my car is not shaking but will pull you to the right side while driving this is BS! My boyfriend paid $1533.48. Will highly not recommend this shop at all!