First Class Auto Repair

Leigh Williams

★☆☆☆☆

Edited 9 months ago

I was told $145 for an AC diagnosis ( very expensive compared to other mager companies). At check out I was charged $171.69. I called afterwards confused and told the extra charge was 'supplies'. Shouldn't supplies be added into the quote? I was told $2247.09 to fix my AC. I left with a basic understanding, called back at a later date to get a better understanding of what was happening and why so expensive. John was really rude and short with me. He kept interrupting me also and kept raising his voice. I was asking questions like about the details of my vehicle and he said he didn't know and the person who worked on it wasn't there. There were no notes detailing the issue or who worked on my vehicle. He told me he'd have the manager call me tomorrow. I'm hoping when Diego calls me tomorrow he'll have exact details. ***DO NOT RECOMMEND USING THESE GUYS!!!** I was treated poorly, over charged and it was not explained properly to me what the issue was with my AC system MIDAS ONLY CHARGES 89 and I got similar quotes from Firestone also. UPDATE: 6/26/25. After being told by John that the manager Diego would get in touch with me the next day, I still have not received a call.. DO NOT TRUST A COMPANY THAT WILL NOT EVEN CALL BACK WHEN YOU JUST SIMPLY WANT TO UNDERSTAND EXACTLY WHAT THEY FOUND WRONG IN YOUR VEHICLE

ProjectCanis

★★★★★

9 months ago

I first came to this shop because my front end was making some horrible noises. They gave me a break down of what was wrong with everything, including tightening lugs that for some reason were loose. At no charge, which was a huge relief, because I'm not exactly well off. Came back today to get some work done and these folks have been absolutely amazing! They are doing everything they can to make sure my vehicle is safe again. You guys are definitely getting more of my business in the future! And everyone I can send your way, I will. That's a promise.

Charslin Faulk

★☆☆☆☆

11 months ago

I wish I could give it 0 stars so let’s start they had my car from December 2024 until March 2025 no lie! They would give me a date that my car was supposed to be ready, and when that day came my car was NOT ready! Kept saying a part was coming in, and the part didn’t come…. Then when I FINALLY got my car back all of my personal belongings were STOLEN! When I called about it the manger Diego would give me the run around about speaking with his GM, and their “insurance guy” he blamed “crackheads” (his words) for the theft! He said that their security system was busted. Why wasn’t my car locked? Especially when they had it just sitting up behind the shop not being looked at or worked on for such a looooong period of time. I had to call them for updates they didn’t call me not once. To finish it off my car was super clean on the inside and even smelled like it had a new air freshener. Thanks First Class Auto you all are really awesome!

Skylar Vinson

★★★★★

10 months ago

Amazing staff. Great part of the community. We showed up with a ford focus screaming like a banshee and they made sure to squeeze us in the tight schedule and got us in and out of there! They were very transparent and communicative. I will always recommend and will most definitely return.

Meghan McCarthy

★★★★★

10 months ago

My car broke down on a SATURDAY on MEMORIAL DAY WEEKEND and these professional men found what was wrong, replaced it, and kept me thoroughly updated while I was away from my car. They provided fast and excellent service!! I truly am so grateful for their generosity, especially when EVERY OTHER AUTO SHOP was closed in town. I highly recommend to ANYONE and will be coming back for all repairs in the future!!

Angela Makris

★☆☆☆☆

5 months ago

Waiting months for a repair without clear communication or accountability is completely unacceptable. I would advise anyone to avoid this business and instead choose a shop that respects its customers and stands behind its commitments.

Ginger Lindsey

★★★★★

a year ago

Best service I've had in a long time for my BMW X5. I brought my car in for a check engine light that came on and Ron was able to get me in and out within 1 hour. I couldn't believe it! Thankfully it was a calibration issue but the level of service was excellent on the phone and in person at the shop. I'll be bringing my car back if there are any further issues. Thsnks First Class for living up to your business name!

Tania Giles

★★★★★

7 months ago

The guys at First Class Auto are amazing!!!!! They took care of my issue right away. Their prices are absolutely fair! And they are ALL super knowledgeable and friendly. Diego kept me up-to-date all the time. I would give them 10 stars is I could!!

Gianni Porreca

★☆☆☆☆

11 months ago

I’ll keep it short and sweet; don’t go here. I simply came here to get my shifter replaced and everything that could go wrong did go wrong. (The pictures are the “new shifter,” the one I’m holding is the old shifter, there is a photo of the receipt next to the new shifter that they put in to prove that it is the shifter they put in, and the broken handle to my seat.) The part that was supposed to come in, didn’t come in for several days after when they said it would come in. Then once they said they had the shifter, I brought the car in and thought they’d just put it in and it would be done that day. It’s not a hard thing to do I could do it myself, but I’m in college and don’t have the time. They then called me hours later saying they’ll have to keep the car in the shop overnight, which I just thought was because it was too busy even though it was a weekday that I brought it in. Turns out they had ordered the wrong part and then tried to fix the Mistake by wearing the right part and hoped it would come in in less than a day which it didn’t and so when I called them the next day they had to tell me finally that they ordered the wrong part which they should’ve been upfront with at first and that the new part would be there and that would have it the day after that. So not only did I have to wait two days to get a shifter replaced when I finally got the car back the shifter that was in the car has been completely destroyed and used already even though I paid for it like it was a new shifter my car itself was a mess and they had broken the back Handle part of the seat that lets it go forward from the backseat. All in all, they lied to me, they did not take responsibility, they took way too long, they ripped me off with a used shifter, and they messed up my car. DO NOT GO HERE!

Aaron Schwab

★★★☆☆

a year ago

My front differential and driver's shaft was replaced with new parts but had issues. However, the management emmediately resolved the issue and at no cost to me. They care about their customers and have proven that to me.

Derius Franklin

★★★★★

4 months ago

Best place in Pensacola to come to for all your auto repairs. Have been coming here ever since they opened, Diego and his crew are professional, friendly, and very legitimate in their service. Would give more stars if I could!

BenWonderBoy

★☆☆☆☆

4 months ago

Insanely poor service. Just unbelievable. They had my brother’s truck for over 3 months and broke more than they fixed. They left burger wrappers in the engine compartment and there are missing bolts, and other parts in the truck. Just the most unprofessional service I have ever seen in my entire life. The truck now misfires like crazy and now he is gonna have to take it apart himself to fix what they broke. Don’t EVER go here if you want your car fixed.

Kayla Parazine

★☆☆☆☆

5 months ago

DO NOT GO HERE!! We brought our car to First Class Auto Repair on August 15 2025 for a new transmission. We were told it would be no longer than a week for them to fix. The shop ended up keeping the car for 10 weeks and provided little to no communication. They repeatedly delayed completion, gave confusing explanations, and refused to offer fair compensation for the excessive delay. This has caused major inconveniences and extra expenses for my family. After paying for Ubers, rental cars etc. we should have just got a new car. They quoted my mother at $4,474 for a 2015 Hyundai transmission.. definitely not worth the time nor headache for this. My mother was nothing but kind to these people. John and Diego were horrible to her..I hope they put an end to this type of treatment. When my mother asked for the managers number, Diego told her he couldn’t give her the number. He would not allow her to talk to anyone higher up than him. I would not recommend this shop.

Amy King

★★★★★

5 months ago

This is a very trustworthy and knowledgeable shop. My daughter’s car needed extensive work, they were so great and helpful. They are amazing, and quick. The price is extremely fair and they do their best to get you the best rate. Incredible shop! My daughter is already back on the road. We are so appreciative and grateful to Mr. Diego and his mechanics.

Cathy Parazine

★☆☆☆☆

5 months ago

I’m posting this to warn others about my experience. I dropped off the vehicle on August 12th for a new transmission. I was told it would take no more than max 2 weeks to finish. The shop ended up keeping the car for 10 weeks! During that time: •Communication was infrequent and inconsistent. I was often given vague or changing timelines. • I was not shown supporting documentation, estimates, parts lists, or repair photos. And was not given any updates on the car. I would have to call weekly for any updates. I couldn’t even get the original document I signed the very first day. •The shop refused to offer any high discount or meaningful compensation despite the excessive delay and inconvenience. Was told I was getting a 2 year warranty for my transmission. The day I picked it up, now it’s only for 1 year… •Attempts to escalate the issue with management produced no satisfactory resolution. I was told I could not talk to the manager or anyone other than Diego. They treated me horribly there. Disgusted with their attitude and rude customer service. This place seems to just want your money and keep your car hostage for weeks. This experience caused significant disruption to my everyday life. I had to pay for ubers, inconvenience my family for rides to and from work etc. If you require reliable, timely, and transparent service, I cannot recommend First Class Auto Repair. I hope they don’t scam other people like me.

Sefra Cann

★★★★★

5 months ago

FIRST CLASS AUTO IN PENSACOLA IS THE BEST! The workers are awesome and very respectful. The waiting room is very clean and comforting, as well as the customers restroom. First class auto replaced my engine in my 2016 Mazda earlier this year and if I’m being honest, yes it took some time maybe about 3 1/2 to 4 weeks but I am very thankful that I was patient because my car hasn’t had any problem AT ALL since January. Of course I had to get rides and pay for Ubers but again I am very thankful I chose them to do the job. On top of all, I called around and did my homework and the price that First Class offered me was unbeatable. Because I had spent so much money paying people for rides and catching Ubers they still gave me money off, that’s how big of a heart they have there. Recently I had my breaks done at another auto shop because they said they could do them right then and there and i wanted them done ASAP But as I drove home my car was shaking so very bad, I was afraid for my son and I because it seemed as though my tires were loose. I decided to take it to First Class Auto and they got me in fairly quick because they were worried about our safety. They took the tires off and long behold the other auto shop forgot to put the pins in the breaks which caused it to be loose which also caused my roders to wear all the way down but once again First Class saved the day. They cleaned up the next auto shop mistake and we were back on the road within 2 hours. I felt very safe and my car was running like a champion. I trust those guys there with all my heart. I even witnessed them give another customer 400 dollars off her bill because she was complaining about how long it took them to do her car. Something that I know for sure other auto shops would not do. Although she didn’t think so, I thought it was a blessing. I thought that was very sweet and kind of them to do that. But hey, the saying is ‘we can’t make everyone happy.’ I Am just saying give First Class Auto a try. Patience is value, patience is a virtue, patience is a gift and good things comes to those who wait. THANK YOU SO MUCH FIRST CLASS AUTO REPAIR. I TRULY AM THANKFUL TO KNOW THAT THERE IS STILL GOOD HONEST AND CARING AUTO SHOPS AROUND. YOU ALL ARE AWESOME!!!❤️

Lou Hachimura

★☆☆☆☆

3 months ago

I took in my homda accord to get a few things repaired. What it needed was a new master key and a door that wasn’t opening. Overall these fixes ended up taking around a month to complete. I’m a college student who commutes to school and work and heavily rely on my vehicle. I called 6 times throughout the month and every time I called they assured me the ca would be fixed on a specific date. I would call them after receiving no communication and would always be told another few days. This happened 6 times. Finally receding my vehicle I first noticed they left trash in my car and tools. They also left the car dirty. I also noticed I was missing the back piece to my driver side mirror. I asked them about it and got the “I don’t know” answer. They said they would replace it and to this day I have received no call or communication, still missing the replacement part. I’m assuming an employee scratched my car and didn’t want to get in trouble. If you have ample time and can be without your vehicle and are okay with them using used car parts to fix your vehicle this place may work for you. The 1 star they did get is because they were kind enough to fix a second door that was broken which I couldn’t afford to fix due to the trouble I went though. I believe there good people just very poorly managed. All in all this is not a professionally ran business and I would highly recommend you find somewhere else. This review was only left because they failed yet again to replace the car part they took or damaged from my car and also because they failed to communicate. The car was under a different name from this review name so they may respond with, we don’t have your name in the system.