Five Star Chevrolet GMC Warner Robins Service Department

Chuck Ferguson

★★★★★

a month ago

The Customer Service Manager assisted in my request to have my service completely in a timely manner in order to meet other commitments I had the afternoon of my visit. The service department did an excellent job and was very prompt and detailed. They explained everything and were very courteous.

Randy Crum

★★★★★

a month ago

Hasheen is very friendly and helpful. I am very satisfied with the warranty work and the customer service I received!

Patrick Jones

★☆☆☆☆

4 months ago

I dropped my 2020 GMC Sierra 2500 off on September 6th, and my vehicle sat for 7 weeks with bare minimum communication and no repair work being done. Week 1 – 9/6: I explained my vehicle was having a transmission-related clunk upon coming to a stop. I was told by a male service advisor that the technician would attempt to diagnose it Monday. Week 2: I began calling Tuesday multiple times throughout the day and was unable to reach my service advisor, who was the only person that could give me a status update. I tried Wednesday as well, only to be told he was with a customer, that he would call me back, or that the receptionist could take a message. Around Friday, I was finally able to get a hold of my service advisor, who stated they couldn’t replicate the issue but would try again to diagnose it. He also mentioned I could come to the dealership Saturday and ride with the technician. Currently three hours away I arrived Saturday, but neither my service advisor nor the technician were working that day. A female advisor informed the service director, and we went for a drive together. The issue occurred multiple times before we even left the dealership. We also noticed my vehicle had not moved from where it was parked on 9/6. The service director apologized and said the vehicle would be in a bay the following week. Week 3: This week was full of attempted calls and messages left in an effort to reach my advisor for an update. Each time, messages were taken with a promise of a call back. When I finally received a call at 6 PM, the service advisor stated they had put in a warranty claim to get the process started. Week 4 – Friday, Oct 3: I arrived in town and went to the dealership, requesting to pick up the vehicle due to a family emergency. I promised to return the vehicle by Sunday. The truck was parked, and the keys were dropped into the hopper as requested. I attempted to reach the dealership Monday and Tuesday with no luck, but finally got through on Thursday and was told they were waiting for me to drop the vehicle back off — even though it had been there since Sunday. Week 5: I was told they had diagnosed the vehicle and that a warranty adjuster was coming to inspect it. Hearing this, I was relieved that things were moving forward and decided to give them extra time before following up the next week. On October 18, I stopped by the dealership in person for an update, only to find that nothing had been done to my vehicle. There had been an inspection of the transmission fluid condition and a note about a rear differential seal leak weeks prior, but no further progress. No parts had been ordered, no scheduling, and no warranty adjuster had been scheduled, as no claim had actually been started. I received a form stating “ customer chose to pick up vehicle due to time constraints”. While I’m grateful to receive anything at this point , this document does not show any ownership or a timeline of what was done or not done in the 7 weeks. It merely puts the fault on to me for picking up vehicle instead of letting it remain with department and will likely be visible to other dealers. Not what I expected coming from such a large dealership especially not with the multitude of excuses, lies, and lack of communication. Would love to hear back from someone as im still in need of vehicle service.

Landru F

★★★★☆

5 months ago

I was happy to work with Hasheen and would like to work with him in the future. He was helpful in getting the tire service I needed. The experience from this recent visit was much better than some of my previous visits. My in-out time ended up being a little faster than I thought it would. I believe that I got a great deal on the tires during the BUY 3, GET 1 FOR $1 sale. My only disappointment was having to clean my rims and tires from oily smears when I got home. Thanks!

Carl Stewart

★★★☆☆

a month ago

Service department Rep was very knowledgeable explaining my repair issue. He was very courteous and eased my fears about getting it fixed and having me back on the road. The reason for the two star deduction: the total cost of repairs ($1500) seemed very high for a thermostat replacement on a Buick Lacrosse. This is the "Only Reason" why I don't take my car to dealerships. For the average person that cost would send ripples through their savings account. The only reason I solicited your business was because I was from out of town and had no choice. Again great service but you will never get my business on normal repairs!

Nadeah Thomas

★★★★★

3 months ago

They replaced my Airbag that had a recall on it. Free of charge and quicker than excepted. Awesome customer service from All staff that assisted me. My service even included a ride home after I dropped off and picking me up to get my truck when they were done! ♡❤️

Kellye Lupica

★★★★★

3 months ago

Caitlin and her team are absolutely amazing. She is very thorough, explained the process to get the repairs done on my truck. Excellent customer service and skill. I am completely satisfied with Five star collision and I will highly recommend them to anyone.

Shelly Kimbley

★★★★★

2 months ago

They did a GREAT JOB on repairing the rust that was on my jeep hood. Can't even tell that it was a mess due to jeep.

Thomas Golphin

★★★★★

2 months ago

What a great experience!!! Perfect timing and they returned my phone call every time they weren’t able to take my call!! I will recommend anyone to take there Chevrolet Corvette there!! Ryan the assistant gave me a call every step of the process and Shamon Johnson was my service advisor I’ll recommend them to anyone who needs great service!! Thank you guys again for all that you did or done to get my car back to me in orderly fashion and perfect timing! 😉

Steven E. Smith

★★★★★

a month ago

Taking care of recalls on my Tahoe. Chase was fantastic. He kept us updated and treated us like we had known him for years. Will definitely use five star again for service

M Runshaw

★★★★★

a month ago

Bought two vehicles within 4 months from Five Star: Of the local dealerships they have the largest inventory and every department from salesman, sales manager, loan department and service manager worked diligently to resolve any and all issues within the sales process Matthew my sales man was exceptionally accommodating in staying in contact and making sure everything was taken care off

Craig Ransaw

★★★★★

a month ago

Joey was very informative and walked me through all the service. He prioritized then for me as well so there was no guess work. Drop off and pick up is usually a breeze!

Abe Abushanab

★★★★★

a month ago

Service department representative was extremely helpful in getting me the discount code, I mean he went above and beyond. This saved me over $80 on my oil change charge. This individual was professional and very honest in answering my future maintenance concerns

stevesp38

★★★★★

a month ago

Service was timely and excellent. My service writer, Chase McReynolds greeted me and was attentive to what I needed done. Service was completed in a timely manner.

Jake Jacobs

★★★★★

3 months ago

Oil and tire rotation, the service was outstanding. I didn’t have an appointment, but the service manager fit my truck into the schedule and I was very pleased with the time it took them to finish the work. Very impressive. I would recommend them to anyone.

Shane Bledsoe

★★★★★

2 months ago

Sheen always goes above and beyond for the service on my Tahoe! Cannot say enough good things about him. He takes great care of his customers!

Jimmy Wynne

★★★★★

2 months ago

5-Star Chevy did a good job with the oil change on my new Silverado. The service rep was very nice. The service was done in a timely manner.