Fix Auto El Segundo - Jim & Jacks

Leo Ardell

★★★★★

7 months ago

My first Rivian. Some genius hit my car while camping in Yosemite. It took me 2 weeks to find a shop recommended by Statefarm and Rivian. Fix auto was one of the only body shops recommended by both in a 100 mile radius. Their reviews were amazing, and I can attest to their work. The dent was fixed a week early and it came out like nothing happened.

Ryann Reese

★★★★★

a year ago

I'm blown away by the exceptional service I received from Abel at Fix Auto El Segundo - Jim & Jacks. After a stressful car accident involving my infant son, he truly went above and beyond to get me back on the road. The workmanship on my vehicle is flawless - it looks brand new again! The attention to detail, professionalism, and communication throughout the process were impressive. Abel was always very prompt in answering any calls or questions that I had during this entire process. But what really sets him apart is his kindness and generosity. Abel arranged for a rental car for this past weekend, taking a huge burden off my shoulders. Abel genuinely cares about his customers. I highly recommend Fix Auto El Segundo - Jim & Jacks to anyone needing auto body repairs. Their combination of outstanding work quality, excellent customer service, and empathy earns them a well-deserved 5 stars! Please ask for Abel, he is the absolute best service advisor! Thank you again to Abel and the entire Fix Auto El Segundo - Jim & Jacks team for an exceptional experience!

Nathan Strang

★★★★★

2 months ago

Great experience from start to finish. Abel, the service rep, provided concierge level service throughout. From claim to quote was 24 hours and the only thing that kept them from starting right away was my schedule. My Rivian was finished on time and looking brand new. Highly recommend. (2025 R1S with USAA)

Rosalba Quirozz

★★★★★

5 months ago

Jim and Jack’s Collision Center is truly one of the best places you can go after an accident. Even though my car ended up being a total loss, the entire team still went out of their way to help me through every step of the process. Gabby took amazing care of me from the beginning. She treated me like family, always kept me updated, and patiently answered every question I had. She made a stressful situation so much easier to handle and genuinely cared about making sure I understood what was happening. Even when they knew my car couldn’t be repaired, they continued to help me with paperwork, insurance communication, and guidance on what to expect next. That kind of support really shows how much they value their clients. I highly recommend Jim and Jack’s Collision Center to anyone. They’re honest, caring, and will treat you like family no matter what your situation is.

xxxxx Gabrielle

★★★★★

3 weeks ago

i love my car. Seeing her almost a month after the accident at hand-off they said she was almost like new. But she is better than new. Wow. they did a fantastic job.

Dan H.

★★★★★

2 months ago

I had some scratches on my Tesla and went to fix auto for a quote. The whole process was very easy and fast. The technician was very honest and fixed the scratches in less than 10 minutes. I am very happy with the service. I will definitely recommend this place to all my friends.

Kenny Tintorri

★★★★★

a month ago

They were very efficient. I came in for an estimate and they gave me a quick and agreeable amount. They ordered the parts they needed immediately and called me when they arrived. I went back later and waited while they replaced the broken parts and buffed out any scratches. I will definitely use Jim & Jacks Fix Auto E.S if I have any future damage.

Kimberly Mejia

★★★★★

5 months ago

I had such a great experience with Fix Auto El Segundo - Jim and Jack's! From start to finish, they went above and beyond to make sure my car came back looking brand new. A huge shoutout to Abel, the customer service representative, who was incredibly helpful throughout the whole process. He kept me updated, answered all my questions, and made sure everything was taken care of so I didn't have to stress. When it came time to get my car back, Homer did an amazing job detailing it and even dropped it off to me. The attention to detail was outstanding! It honestly looked like I was getting a brand-new car again. I highly recommend this location if you want top-notch service, quality work, and a team that truly cares about their customers. Thanks again to Abel, Homer, and the whole team for such a smooth and positive experience!

Jillian Freedman

★★★★★

3 months ago

I had such an incredible experience at Jim and Jack’s Auto Shop thanks to Abel. From start to finish, he was unbelievably helpful, communicative, and genuinely invested in making sure I understood what was going on with my car. He walked me through every step, explained things clearly without ever being pushy, and made the entire process feel easy and stress-free. It’s rare to find someone this informative, honest, and kind in the auto world. Abel went above and beyond, and I can’t recommend him highly enough. If you need anything done on your car, go see Abel — he’s wonderful.

Audrey

★★★★★

a month ago

I was driving all day to gather quotes and this was my last stop and thank goodness it was! I didn’t have an appointment but they took me in after a short wait. I scraped the side of my car and Gus helped me out with the estimate and even buffed and polished it for me for free and gave me his honest opinion on what to do. I am beyond grateful for Gus and the folks at Jim & Jacks. The best!!!

Frances Calderon

★★★★★

8 months ago

I was rear ending and Jim and Jacks stag and technicians were so helpful, they understood my worries and assured me that they were experienced and professional. I 100 recommend them for anyone reading this. The work was done timely and my car looks brand new again. If you have a rental they will also hang I. To in until the rental company stops by to pick it up. Thank again Jim & Jack ⭐️🥰

Evelyn Delgadillo

★★★★★

2 months ago

I had a great experience with Jim & Jacks . From start to finish, the team was professional, communicative, and honest. Gabriela C explained the repair process clearly, handled everything efficiently, and delivered my car on time. The quality of the work was excellent my car looks as good as new. I truly appreciate their attention to detail and customer service. Highly recommend!

Carlos Martinez

★★★☆☆

a month ago

The work done to fix our car after an auto accident was solid. Can't tell that there was any damage after they finished. However, the bad experience came at pick up time. My mistake was leaving cash in our middle console when we dropped off the car. I know better but also thought I was dropping my car off at a reputable place + figured the damage was to outside of the car, not the inside and they would have no reason to go through my car. Anyway, at pick up time I realized that my cash was missing. I didn't even ask for them to pay it back I simply stated that it was disappointing to see that my money had gone missing in the two weeks it was on their lot. they immediately got defensive blaming me for leaving money in the car, blaming it on a 3rd-paty, blah blah. I was hoping they would acknowledge it and investigate but I guess its easier to blame customers. I'm confident that it was their carwash people since I also had one of my nice cleaning rags taken from my car + would have been the group that spent time inside my car. Anyway, they do good work on the car but the fact that their is no accountability on their end and didn't even bother to look into the matter tells me that they are aware of it and don't care.

Mike Linn

★★★★★

3 weeks ago

Took my 4Runner to Fix Auto after an accident. Worked with Monica and she was the best. Once the insurance claim was made they took care of everything and made it super easy. Work was quick (2 weeks) and great communication the whole time. Even expedited by a few days as I needed the car back. 10/10 recommend.

Grace Shen

★★★★★

a month ago

I recently had my 2022 Tesla Model 3 repaired at Fix Auto El Segundo (Jim & Jacks), and I couldn’t be happier with the experience. After an accident, the repair process can be stressful, but this team made it seamless from start to finish. The quality of the work is good and the car looks brand new, and they handled everything from the bodywork to the complex electrical resets and glass replacement with total precision. I especially want to shout out Abel Ascencio. Abel is a good man and a true professional. He kept me informed, was honest about the timelines, and made sure every detail was clear. If you want your car fixed right the first time by people you can trust, go see Abel and the team here. Highly recommended!

Samuel Braitman

★★★★★

a month ago

Fix Auto (Jim and Jack’s) did an excellent job repairing front end damage on my Tesla. One can’t tell that it was repaired. Monica kept me informed throughout the process.

Michael Hyman

★★★★★

a month ago

I’ve been coming to this body shop for over 10 years, and they’ve been phenomenal every single time. Their standard of excellence is unmatched. This was my first time working with Richard, and it was by far my favorite interaction with the shop and the best experience I’ve had so far. You can trust Richard with your vehicle without any worry. There have been times I went elsewhere because this shop is a local favorite and can get very busy — big mistake. I went to Caliber twice and ended up with horror stories both times. I’ll never go anywhere else again.