Fix Auto Santee

Jae H.

★★★★★

2 months ago

Ed was fantastic to work with—kind, professional, and very communicative throughout the repair process. He kept me informed of progress and any delays, and my car looked great when I picked it up. One small area for improvement is vehicle readiness at pickup. When I received my Tesla, the battery was at 15%. Normally this wouldn’t have been an issue, but I had a doctor’s appointment immediately afterward, which made things stressful. As a suggestion, placing vehicles on the charger overnight when they’re scheduled for next-day delivery would help ensure a smoother pickup experience. Overall, I had a very positive experience and especially want to recognize Ed for his excellent service.

Jason St. Mars

★★★★★

2 months ago

Picked up car and it looked brand new. Extremely polite and professional staff. Pleasant atmosphere. Once appointment was made and car was dropped off the car was repaired quickly. I am very pleased with Fix Auto in Santee, Ca. Thank You for such great service! Jason

Sharon Harris

★★★★★

a month ago

Mr car was repaired here after an accident. The repairs were done very well. Ed was wonderful to work with. He was transparent, knowledgeable, had great communication. He went above and beyond, providing extra service. I would highly recommend Fix Auto Santee.

Yadira Garcia

★★★★★

4 months ago

I recently had my son's car repaired at Fix auto in Santee,, and I couldn't be more pleased with the experience. They did an amazing job on the repairs, and everything turned out beautifully. Not only was the quality of work top-notch, but their communication throughout the process was excellent. They kept me informed every step of the way, and the car was ready right on time. They also assisted with my car rental. They dropped me off to pick it up and they dropped the car off for me. Highly recommend them!

Y L

★☆☆☆☆

2 months ago

I was sent here because my insurance (USAA) required an estimate from an approved shop. My first visit was acceptable. The second visit was not. The technician was rude, dismissive, barely inspected my car, and produced an unrealistically low estimate that did not reflect the actual repairs needed. Once I mentioned I planned to take my car to my dealership, his attitude clearly changed. Advice to others: don’t mention going elsewhere — they don’t like it. This shop appears to work in the insurance company’s best interest, not the customer’s. I do not recommend this repair shop. Do your own research before choosing them

Sarah Varner

★★★★★

3 months ago

Ed is amazing!! I went several other places for an estimate to fix my van and their estimate was half of what I was quoted other places! Absolutely reasonable and they're not going to quote you for work you don't need. The staff is honest and friendly. The service is FAST and great quality! I'd take my vehicle back here any day.

Jill

★★★★★

2 months ago

I brought my Ford Taurus in and Manny was EXTREMELY HELPFUL!!! He remembered our conversation from a few months back and he is a man of his word. He fixed my drivers side door weather molding where the clasp broke. I was in and out within 15 minutes. I highly recommend this shop because they have the most honest folks working here. Manny and Ed are open and honest and will always hold true to their word. Hopefully I will not need an auto collision shop anytime soon… BUT IF I DO, I will definitely be taking my car to the Fix Auto in Santee. Thank you once again, Jill Eaton

Bill Barnhill

★★★★★

2 months ago

First of all the work was excellent. My Maverick came out perfect. This company was a pleasure to deal with. It’s rare you call a business and they answer the phone on the first ring and are all ways available and never put you on hold. I dealt with Ed what a great guy very professional but when you leave, you feel like you’ve been friends your whole life. I highly recommend this company.

Sally Penuelas

★★★★★

4 months ago

Very pleased with Auto Fix . Manny explained & answered ALL my questions. He told me he would take good care of my Honda. He went above & beyond my expectations. The Honda looks new. No sign of the rearend damage . My neighbors were really surprised how great it turned out. Fix Auto is the place to go to for quality workmanship. Thank you & all employes, sooo friendly & helpful. Frank

Mayes Hashim

★★★★★

2 months ago

This was my first repair for my Tesla, and I was a bit confused about what to expect. However, Ed made my experience exceptional. He was incredibly helpful, answering all my questions and providing valuable advice. Thanks to him, I had a great experience.

K Scallon

★★★★★

5 months ago

Manny was very helpful, professional and respectful. He followed up with me with progress reports on the repair of my car. They even washed and vacuumed my car! The repair was just beautiful! Now adays it's hard to find good service and even harder exceptional service! I would highly recommend this place.

Rhiannon Thompson

★★★★★

a year ago

I got into an accident at work a few months ago and originally went through my own insurance. Fix Auto was the closest auto shop covered by my insurance at the time. Manny was super helpful and suggested that I go through my coworkers insurance since I was the claimant. Once insurance was sorted out, the shop fixed the entire side of my vehicle so that it looks brand new again! Manny and Ed were friendly and helpful. I'd recommend Fix Auto to anyone needing auto services.

Lisa Chandler

★★★★★

4 months ago

Took my car here for body work and paint repair after being hit by an uninsured driver. My insurance recommended them and they definitely deserve the recommendation. Excellent work, great communication, and super to deal with. 10 out of 10 recommend. My car looks brand new.

Sherry Tobey

★★★★★

4 months ago

Fix it did a great job repairing my car. They took the time to wash and vacuum it too! The estimate was lower than actual cost and the time at the shop ended up longer than promised but it looks great. I also appreciated the updates they gave. Overall I was

Paul “Higgie” Higginson

★★★★★

2 months ago

I received updates daily. Ed was fantastic and also kept me updated during the process. My car was completed quickly with excellent results. The Fix Auto shop in Santee is the one I will return to and recommend.

Jonathan F. Mena

★★★★★

a month ago

Overall amazing experience. Had my car serviced for repairs on the trunk. The car looks great as new. Will definitely be coming back in case something happens to our cars :)

Matt Brasher

★★★★★

9 months ago

Fantastic customer service working with Ed and picking up from Manny. Office staff was great and answered my questions. Helped me out by installing new headlights while the bumper was off for repairs. Hooked me up with getting my remaining 3 rims reconditioned to match the one damaged in the accident. This team is top notch and I will be referring people to them.