About Business
Fix Auto Willow Glen is a leading Car Repair specialist serving the San Jose, CA, San Jose area. They provide a wide variety of solutions, including Auto body shop, and other Car Repair tasks. Boasting a solid 4.6/5 rating from 49 verified reviews, their reputation precedes them. As a locally-owned business in San Jose, CA, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in San Jose, CA.
Google Reviews
Vanessa Hernandez
★
☆☆☆☆
Edited 4 months ago
⚠️ PERSONAL EXPERIENCE – IMPORTANT WARNING ABOUT THIS BODY SHOP ⚠️ I am sharing my recent experience with this body shop so others can make informed decisions. My vehicle remained at the shop from September 11, 2025, to November 20, 2025, far longer than the timeframes I was originally given. Throughout this period, I received several promised completion dates that were not met. When I visited the shop in person to check on my vehicle, I found it covered in dust from sanding, including the interior. Based on my observations, the interior appeared to have new damage, such as ripped leather and overspray, which was extremely concerning. I was also informed that my front grille and headlamps had been replaced; however, when I inspected the vehicle, the parts still had visible rock chips and wear, which did not appear consistent with newly replaced components. One of the fog lights also had noticeable overspray, further suggesting issues with the workmanship. The paint job showed visible waves and imperfections, and some rock chips were still noticeable beneath the new paint. I had been assured that the vehicle would be fully detailed inside and out, but the interior still had dust, and the cleaning seemed rushed and low-quality. Additionally, I have attempted to contact the owner to address these concerns, but my calls and messages have not been returned, which has added to my frustration. I am sharing this experience as a warning to others based on what I personally encountered with this shop. UPDATE Additional photos to off of the over spray on my interior of my car and on windows as well
Aiden J
★★★★★
2 years ago
I had a great experience at Fix Auto Willow Glen. Service was not only perfect but timely efficient, I got the quote quickly and into the shop same day thanks to Mario. Work was done efficiently detail to detail and I'm very happy with the outcome and pictures will speak for themselves. Mario takes great care of you throughout the process with your insurance and they promptly reply to all your concerns. The final outcome it looked better than before brand new. Mario is very knowledgeable in this field especially Teslas and I highly recommend Fix Auto Willow Glen.
Louise Callanta
★★★★★
5 months ago
Fix Auto was personable, laughed at my horrible jokes, and did an amazing job with my car. They communicated every step of the way, even when parts of the repair took a little extra time. They made me feel like my car and the quality of their work mattered to them. I have used a lot of body shops over the years and Fix really stood out with their customer service. Thank you for making my car look brand new beautiful again.
inu Singh
★
☆☆☆☆
6 months ago
I strongly advise against using this auto body shop. My experience was filled with dishonesty, lack of accountability, and poor workmanship. I was told that my vehicle’s alignment had been completed at a local tire shop. When I contacted the shop directly, I was informed by the manger that my vehicle was never taken there and no alignment was performed. I had to take it to the dealership myself and get it done properly that was 25 miles and had to miss my office work. The trailer hitch that was damaged in the collision was neither replaced nor reimbursed. I was also told it was not available, yet when I called directly, I confirmed it was in fact available. This was a blatant misrepresentation. Even the cracked number plate frame from the collision was ignored and never replaced. Despite raising all of these issues with management, nothing was done. What’s worse, this shop inflated its repair bill to the insurance company for work that was never actually performed ie hitch replacement or reimbursement. That is completely unacceptable and shows a serious lack of integrity. This shop has demonstrated repeated dishonesty and a complete lack of responsibility. Based on my experience, their credibility is highly questionable, and I would not recommend them to anyone.
Heather Quezada
★★★★★
8 months ago
What can I say? Fix auto took my damaged Yukon on and had it done and immaculate in less then 4 days! Mario and David were amazing with the communication and I had step by step notifications on my car at all times. I recommend them 100 percent!
Maria Lizarraga
★★★★★
5 months ago
Great experience, exceptional customer service from all personnel. I recommend this place 100% being my first time in an accident they helped me through the whole process and made it so smooth for me!! Thank you!
Frater Olav
★★★★★
5 months ago
Very high quality service from estimate to fine details on body work. They even expedited my rental car for to and from their shop. High excellence all around.
Jeff Howard
★★★★★
4 months ago
It was a great company the guy greeting me outside before I even got in the office so I was very impressed best shop in town by far!
harper
★★★★★
7 months ago
Mario and David are fantastic customer representatives who take care of their customers and make your feel like you are important and family and keep you informed every step of the way.
Volark Keo
★★★★★
a year ago
This place is great, the front desk secretary was friendly and offered water and coffee and made small conversation with me. She made the whole process easy. Victor is great and made me feel like an VIP customer. After a short while while using authentic parts for my car it was ready. When I got my 2021 Toyota Avalon Hybrid back it was washed with tire dressing and the inside was vacuumed and cleaned and detailed my car inside and out. The windows looked great. I was impressed. It looked like it came fresh out of the dealership. He has a customer for life. Would highly recommend this place.
Miguel Espino
★★★★★
4 months ago
Fix Auto did an amazing job on my truck I'm very happy with their work.
Anthony Bruno
★★★★★
6 months ago
Was referred here by insurance for a side view mirror replacement. Shop was extremely accommodating, flexible and swift.
MD
★★★★★
2 years ago
Great management and super friendly staff. Mario, the manager, went above and beyond to get the back-ordered parts for my Tesla. Fix auto has Lifetime warranty on all their work. Can't go wrong and hard to beat. Mario, thank you and your awesome team for the professional and friendly service.
Daryl Sugasawara
★★★★
☆
a year ago
We had our catalytic converter stolen. Our insurance listed Fix Auto as shop that works directly with them. The first attempt at the repair didn't pass smog inspection. Getting replacement parts at this time were hard to get due to Covid. Returned this year to get the cat and oxygen sensor replaced before registration and smog is due. This time, parts were available and the repair now seems correct. We hope it passes smog this time. Note that we had a cat guard installed and that may be causing some noise during acceleration. Hopefully this will get better and go away. We are glad that Fix Auto stands behind their work. What was already an ordeal, could have been much worse. So kudos to Fix Auto for honoring their guarantee.
Dianne Carillio
★★★★★
2 years ago
I rarely give 5 stars to any business. However, Fix Auto is very deserving and has earned this in my opinion. The quality of the workmanship is more than 100% and the staff I dealt with, Shawn, Haime, and the office ladies, are the best customer service personnel! Further noted is the honestly in their estimates. I am getting the word out and recommending Fix Auto Willow Glen to all who are in need of auto body work and/or repairs!! SCORE!!!
Angela Vargas
★★★★★
a year ago
I Left my vehicle with Fix Auto of Willow Glen my New Lexus RX Sport Suv . Working with Victor was great ! He inspected every detail and his office staff kept me updated along the way . This shop was recommended by State Farm and they put you in front of the line rite away ! My car looks beautiful and I would definitely recommend fix it auto of willow glen . I give them a 10+ rating > go see victor .
Taiki Kondo
★★★
☆☆
2 years ago
Customer service was good but the actual work could be better. There were some paint issues after they finished but they did end up fixing it. It also took them two months after they finished painting to get the emblems for the car. And after getting them, the guy putting them on slightly bent it and it does not stay on flat.
Lynne Welke
★★★★★
2 years ago
The team was very responsive and worked out a plan to ensure we didn’t have to have the card in the shop longer than needed by ordering the parts in advance. Great communication on progress. Made a hard push to finish on Friday, so we wouldn’t have to rent a car over the weekend.
Anthony Ragone
★★★★★
a year ago
The whole experience was great, from start to finish Victor was very communicative and helpful answering any and all questions. Also shout out to the front desk woman who was amazing as well, keeping me in the loop with things and providing excellent customer service. Would recommend this shop A+
Tracey McGivney
★★★★★
5 years ago
Mario M was very helpful, friendly and professional from start to finish. The painters did an amazing job on the bumper, mirror and wheels. The car looks great!! I highly recommend this shop. Thank you Precision Auto Body team.
