Freedom Chrysler Dodge Jeep Ram of Lexington

Shawn Jones

★★★★★

4 months ago

My Service Manager Tyler and the entire staff here at Freedom took great care of me and my Jeep Cherokee when I was here. It was my first time working with them at this dealership. I noticed my Jeep Cherokee was having some brake pad wear down so I took it in to get it checked out. And I definitely noticed an alignment from these potholes around here. Tyler advised me about the rear brakes and that the tires on my Jeep were the wrong size for my vehicle and were all different sizes each. So that probably had an extra effect on the braking also. Tyler recommended replacing all four tires and the brakes. It’s riding and driving great now thanks to the awesome staff here at Freedom.

TheLace Cartels

★☆☆☆☆

a month ago

One of the worst Dodge dealerships in Lexington. I would not recommend anyone purchase a vehicle from this location or have their car serviced here. If possible, I suggest driving to Louisville instead. My experience with the service department was extremely disappointing. Service Advisor Kyle O’B. was rude and sarcastic in his communication. Jeremy M., another service advisor, was dismissive and lacked basic customer service professionalism. Both representatives spoke in a belittling tone, despite me remaining calm and composed throughout the entire interaction. I initially brought my vehicle in because a “Service Gear Shifter” warning appeared on my dashboard. I have been to this location several times before and clearly explained the issue. However, my concerns were brushed off. Jeremy M. instructed me to leave the car for what he described as an electronic update. After keeping my vehicle for six days, the issue was not resolved. In fact, the car’s condition worsened. I was still charged for the update, even though it did not fix the problem. I was then told I would need to pay $5,000 for a new transmission. Seeking a second opinion, I took my vehicle to a local independent shop. They diagnosed and repaired the issue for less than $500. This experience left me beyond disappointed. Customers deserve to be treated with respect and to receive competent service, especially when dealing with significant automotive concerns. Unfortunately, that was not my experience here.

Maxwell Inabnit

★★★★★

a month ago

⭐️⭐️⭐️⭐️⭐️ 5-Star Review — Leasing a 2025 Jeep Gladiator with Kevin Preston I recently leased a 2025 Jeep Gladiator and had an outstanding experience from start to finish — largely thanks to my salesperson, Kevin Preston. From the moment I walked in, Kevin was knowledgeable, professional, and genuinely interested in helping me find the right vehicle, not just making a sale. Kevin walked me through all the Gladiator trim options, explained the leasing terms clearly, and answered every question with patience — no pressure, just honest guidance. He made sure I understood the mileage limits, residual values, and available incentives, which made signing the lease easy and stress-free. The Gladiator itself is everything I hoped for: rugged yet refined, great off-road capability, and surprisingly comfortable for daily driving. The tech and safety features are modern and intuitive, and I get compliments on it constantly. If you’re considering a Jeep — especially a Gladiator — I highly recommend working with Kevin Preston. His expertise and customer-first approach made this one of the best car-leasing experiences I’ve ever had.

John Dean

★★★★★

4 months ago

I recently bought a truck and had a great experience at the dealership. Sales consultant Michael Laile was fantastic to work with—he really took the time to answer all my questions and helped me find exactly what I was looking for. The manager, Al, was also very helpful and made the whole process smooth. When it came to financing, Heath the finance manager was transparent and efficient, making sure I understood all my options without any pressure. Overall, I felt comfortable and confident in my decision. The best car buying experience I've ever experienced, I came from out of state and they got me in and out in less than 20 minutes. Highly recommend this team if you’re in the market for a vehicle, first class all the way!

Alicia McGlone

★★☆☆☆

3 months ago

I found a used car I was interested in online and while in Lexington I suggested to my boyfriend we at least go look at it. At least we were greeted immediately and test driving the car was no hassle and fairly easy. After looking at the vehicle myself I seen that it needed a new serpentine belt, needed new brakes and rotors and the tire pressure sensor needed to be replaced. When discussing the sale the sales rep, Tim, kept speaking to my boyfriend, not me. Even though I inquired about the vehicle and would be buying it. I told the sales rep what my down payment would be which was well above %10 and what I wanted to pay monthly, which was not unreasonable whatsoever for a car that was $11K. Tim came back and told me the total price for the car would be $16K, asked for a down payment that was $2,000 more than I told him what I was willing to pay which was already %10 down and a monthly payment that was twice what I told them I wanted to pay so around $400…. For a $11K car…. He kept wasting our time by saying he would speak to the manager and waiting around 10-30 minutes each time. We were there for a total of 2 hours. He kept telling us lies like this was the lowest price he could give us, that they couldn’t sell the car without the powertrain warranty that was an extra $3,000 and that someone would be coming to buy the car tomorrow and it’s still showing available on their website two days later. I had enough and went to go wait in my boyfriend’s car since Tim was only talking to him anyway and barely acknowledged me at all. Then yesterday my boyfriend received a call from the dealership- again, not me- even though they had my phone number and name from where I originally inquired about the car online. My boyfriend explained our visit from the previous night and the person who called who wasn’t even Tim said they’d call us back, they never did. I found a much better car that was a better model three years newer and much less miles for $13K out the door and the dealership actually spoke to me and was respectful and didn’t waste our time. I’m not sure how exactly this place has such a high review rate if this is the average experience but I felt very insulted by the sale they were trying to give us and by the way I was personally treated.

Kim Myatt

★★★★★

2 months ago

I can’t say enough great things about Freedom Chrysler Dodge Jeep Ram of Lexington! I’ve purchased over 9 vehicles from this dealership, and every single experience has been amazing. I’ve always worked with my friend and sales manager, Al Dixon, who is truly the best of the best. He goes above and beyond every time. For my last four vehicles, Al connected me with Caleb Storey, and I couldn’t be more grateful. Caleb is absolutely fantastic. He does not give off the typical car salesman vibes—he is genuine, honest, kind, and truly works to get you the best deal possible. He makes the entire process easy, stress-free, and actually enjoyable. Over the years, Caleb has become a great friend, and I will never shop anywhere else. He is an incredible asset to this company and to me personally. If you’re looking for a dealership you can trust, this is it—and ask for Al or Caleb! ⭐️⭐️⭐️⭐️⭐️

Nick Shaver

★★★★★

6 months ago

Would recommend this dealer to anyone. I was helped by Gannon and Hunter- both great guys who were nothing but helpful and patient. Never felt rushed into anything, and drove away from a car purchase feeling good for the first time. Give ‘em a shot!

Hunter Housewright

★★★★★

2 months ago

I dealt with Gannon over the phone for a couple weeks before I bought my truck from them, he was really helpful, answered all of my questions quickly, sent me all the pictures I asked for, and told me everything I needed to do beforehand. Very good dude. He hyped the truck up enough I was worried there would be something he didnt tell me about but when I got there and seen the truck I seen he wasnt lying at all. Great truck, great guy, highly recommend going with Gannon

Kate Csabai

★★★★★

6 months ago

I was looking to trade in my older minivan for a gently used compact SUV. Freedom CDJR had exactly what I was looking for!! Not only did I receive an excellent price for my trade and new SUV, the entire staff was extremely helpful and professional! Would highly recommend this dealership and staff to anyone! Thank you Freedom CDJR for the amazing experience!

Al Meyer

★★★★★

2 months ago

I bought a used 2019 Chrysler Pacifica and Gannon Lynch was my salesperson. Dealing with Auto Dealerships is not my favorite thing to do , but Gannon was very easy to work with. On second day using the van a warning light came on about the battery, I called Gannon and he said bring it in and he would have service check it out, they replaced both the battery's. A few days later the brakes on the Van seemed like they did not release completely, again Gannon said bring it in to and he would have the service dept. check it out, they had to order some parts and they flushed the entire system out and they work great not. The bottom line is Gannon is very easy to work with, and he cares about his customers.

Masen Flint

★★★★★

3 months ago

Brought a new truck from Austin, super cool guy, easy to work with and made the process seamless! I drove 1.5 hours because they had a Great price, worked hard to get me the deal I wanted and made it happen! Truck was prepped and ready to go, cleaned inside and out, fueled up and ready to roll! Big shout out to this dealer and I will be back for my next truck!

Shannon Marlow

★★★★★

8 months ago

Austin was our sales manager and he was so nice. He walked out the door to look for the truck that we came to look at that was online. It was in the back of dealership and when he came driving it up toward us we knew that was the truck we wanted. Austin, Ryan & Steve were all very helpful and stayed late until everything was finished.

Graham Jones

★★★★★

4 months ago

Freedom Dodge in Lexington, KY delivered an outstanding experience from start to finish. The team was friendly, knowledgeable, and never pushy. They took the time to answer all my questions and made the entire buying process smooth and stress-free. The dealership was clean, organized, and welcoming, and I genuinely felt like they valued my business. My vehicle was ready on time, the pricing was transparent, and the customer service was top-notch. I highly recommend Freedom Dodge to anyone looking for a great dealership experience in Lexington. I’ll definitely be returning for future purchases!

BeLinda Henson

★★★★★

5 months ago

We recently bought a Jeep Grand Cherokee from Freedom Dodge in Lexington, Ky. Josh Bryant was the salesman. My husband and I have bought several cars throughout our lives at different dealerships but this, by far, was the easiest purchase we’ve ever made when I comes to buying a new car. Josh went out of his way to make this a most pleasant experience for us. He didn’t pressure us into buying a vehicle but instead listened intently to what we wanted. That was so helpful for us. He diligently searched until he found exactly what we wanted and kept in touch with us during the entire process. Another thing Josh did was to help us get the best deal for our money. Who wouldn’t appreciate that! Even after we bought the car Josh has reached out to assure us if we had any questions or concerns that he would help us in anyway possible and he definitely has. If you are in need of a new vehicle be sure and ask for Josh Bryant at Freedom Dodge and you will be glad you did.

Theresa Bell

★★★★☆

Edited 2 months ago

Do not go without a laptop or iPad! They do everything on PC and will NOT give you paper copies and then say they “downloaded” all the paperwork to thumb drive! In my case , they downloaded NONE of the financial paperwork which I did not check until couple days later, and then NOONE from dealership would return a message! Long story short , I found out a day after I called dealership, when finance company sent my payment app , saw the principal amount was almost 5k more than what we signed for! And 1800$ of that is he has price of vehicle higher than what was advertised and negotiated on!! GM will not respond to emails either , not just the finance department.. having to go different avenues now to get something done to hopefully recoup the “lost” money … EDIT I finally got in touch with Ryan, and he was amazing! He was not anyone we had any contact with at the dealership, but he took all my information and worked on it and kept in touch with me until he got a resolution!! All has been corrected and a big THANK YOU to him and the others involved in the correction!! 👍🏻

Stephanie Hanson

★★★★★

3 weeks ago

Timothy is an excellent communicator we live further away and I needed to make sure a few things were checked off my list before making the trip. He was very responsive and helpful! Ask for him when you go

Pablo Russo

★★★☆☆

3 months ago

I recently visited Freedom Chrysler Dodge Jeep Ram of Lexington for service on my vehicle, and I wanted to share my experience in detail. Overall, the customer service was excellent, and the knowledge of the staff—especially Jeremy in the service department—stood out immediately. My interaction with Jeremy was genuinely one of the best I’ve had with any service provider. He was patient, respectful, and took the time to explain everything clearly, which I greatly appreciated. I brought my Jeep in for two concerns. The first was a potential coolant leak. The team handled this thoroughly by pressure-testing the cooling system overnight. They left the system pressurized long enough to be confident in the results, and in the morning there was no PSI drop, indicating no leak. This gave me significant reassurance, and I’m thankful for the careful approach they took in ruling out any major issues. My second concern was a chirping noise coming from the engine area. Unfortunately, this issue was not resolved. I was told the technician couldn’t find anything, but immediately after picking up the vehicle, I heard the same chirping noise as soon as I stopped at a traffic light. Because of that, I still don’t know whether the serpentine belt, belt tensioner, or idler pulley may be failing. That lack of clarity was disappointing. While I appreciate the time and professionalism of the staff, especially Jeremy, I ultimately didn’t feel that the $225 I paid provided the answers I needed for both of my concerns. The coolant investigation was handled extremely well, but I left with no additional understanding of the chirping noise that originally concerned me. I would still recommend the service department for their customer service, but I hope to see more thorough diagnostics on issues that remain unresolved if that means paying more for an extra process or time please be upfront and let your client know what to truly expect.