About Business
Freedom Tire and Auto Service Center is a leading Car Repair specialist serving the West Des Moines, IA, Des Moines area. They provide a wide variety of solutions, including Tire shop, Auto air conditioning service, Auto electrical service, and other Car Repair tasks. Boasting a solid 4.5/5 rating from 106 verified reviews, their reputation precedes them. As a locally-owned business in West Des Moines, IA, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in West Des Moines, IA.
Google Reviews
Chris Reed
★★★★★
a year ago
Been going to Freedom Tire WDM for years. Mark, Dusty and crew are honest, fair and very communicative. Highly recommend them!
Neal Smith
★★★★★
10 years ago
The staff at Freedom Tire is very informative and honest about what is wrong with your vehicle. They do not recommend unessessary service and always keep the customers budget in mind. They perform good service on all of my vehicles. The work is performed timely and correctly the first time. I do not hesitate to refers others to their shop.
Anabolic How 2
★
☆☆☆☆
a year ago
Misdiagnosing vehicles and not diagnosing cars correctly and doing the major problem first should be your your main priority. When you make a mistake like fix a heater core in the summer because of windshield fog when it can easily be temporarily bypassed to find the true problem especially when not netting best in the summer - Your team should swallow your ego sometimes and bell the customer that way you earn yourself a lifetime customer and not lose a customer for life snd cause a lawsuit on your hands. When charging over 100 an hour I’m sure you could of just ate the labor snd still afforded to pay your mechanic for his hours at less than 20 an hour flat rate. To fix the customers head gasket below. Reading these problems I can see right through them because of my 20 years of Mechanic experience. It’s truly sad to see. Swallow your pride and do what’s right for the customer next time. Heater core jobs in the summer don’t seem like a priority when the leak and steaming coolant was from it coming out of the overflow due to s bad head gasket. Simple compression test / leak down would of solved all this. Or even testing the coolant with a block tester kit. Educate your mechanics to always find the major problem first so you don’t cause “come backs” due to misdiagnosis
KeepOn Trucking
★
☆☆☆☆
a year ago
I went to see them for my coolant leak 2 weeks ago. They spent over 30 minutes looking at it and said they needed to flush the engine, radiator, adjust the thermostat and fix the heater core. The charged me $2,000. They had it for 2 whole days. I get the car back and I’m still Having the same problem with coolant leak. Then they tell me it’s the head gasket. They should have checked that out the first time knowing that could be a reason for the coolant leak. In a nutshell they misdiagnosed the problem but tried to blame me. Then had the audacity to ask for more money. $7,000 to be exact to replace the motor. It also seems like they did this on purpose. I called the general manager at the main office in Ames and he didn’t seem interested in helping me, he sounded like he was trying to get me off of the phone. I’ve already filed a complaint with the better business bureau. I’m going to tell every I know to stay away from this place unless you like giving your money away.
Isaiah Moody
★★★★★
10 months ago
Thanks to Brock, I had a great time while getting my car serviced! Such a great demeanor to go along with his professionalism and hair
Aska FormerAtheist
★★★★★
9 years ago
Excellent service and overall experience! Highly recommended! I work with a traveling Christian ministry based out of Columbus, Ohio and our van began having significant problems with a ball joint and also needed new front tires. The service was friendly, professional, thorough and at a great price! Based on my experience, I would happily recommend them to anyone!
Logan Bagley
★★★★★
2 years ago
My wife and I got a screw in the side wall of our tire. We went to Costco because we had a membership there, but they didn't have the tire and were not much help. After meeting with Freedom Tire, they ordered a new tire on Tuesday and it was there by Thursday morning. They also did not try to push anything extra on me like most tire centers. They could have tried to convince me to replace all of the tires, but they did not. I was very impressed with their service.
Polyglot319
★★★★★
2 years ago
I have been using this business for my oil changes for a few years. The staff, for the most part, has been friendly, courteous, and low-pressure. If you wait with your car, they have some nice amenities now, like recliners, soda/popcorn/snacks in the waiting room.
AK Rush
★★★★★
2 years ago
I wish I could give them more stars! We have used this location for oil changes, and they're always prompt and friendly. But today the service was over the top. The tire pressure light came on in my car and I couldn't figure out which one was low. A little panicked, I called and asked if I could come in to get it checked. I was told yes, and no appointment was needed, that they would fill up the tire and get me on my way. And that's exactly what happened - the tire was filled within minutes, with no charge. Beyond unexpected and absolutely wonderful. We'll be using this location for any future service. Great place.
Joshua Carmenatte
★★★★★
9 months ago
This is the place to bring your car! Stop looking for other shops; you've found the one that cares about you, the customer, your vehicle, and the quality work they do. They are professional, clean, and timely. This is my shop.
Walter Pearson
★
☆☆☆☆
a year ago
This simple part is crucial to an oil change. If it is bolted on properly, no leaks. If not, you lose your oil and possibly, your engine. Freedom Tire performed an oil change on our vehicle on June 11. The person who changed the oil failed to properly tighten this plug. A few weeks later on a trip through Nebraska, the oil light came on and we stopped the car, checked the dipstick and it was dry. After a tow and service in which the Nebraska shop discovered the missing plug, we are left in a state of great uncertainty. Has the engine been damaged? We returned home and had the vehicle checked by the dealer, which found metal shavings in the oil pan. It is such a simple thing. You have to ask, "How competent are the mechanics at this shop? " More to come
Joey Petersen
★★★★★
10 months ago
Went with my wife recently to Freedom Tire for an oil change and tire alignment and let me say the two gentleman up front were very pleasant and helpful with assisting us with any questions and greeting us at the door. Will for sure be returning soon for any of my cars needs!!
frontdoor twobyfour
★★★★★
10 months ago
Brock and Dusty, as well as the rest of the staff here are a top notch crew of excellent, honest people. every vehicle I've ever owned has been in this shop and the staff has gone out of their way to accommodate my needs and provide nothing short of excellence in customer service
Christopher Davis Jr.
★★★★★
9 months ago
Great experience !!! Brock is a real stand out guy and helped this stressful experience turn into one of my best car experiences ever. Will come back. They have a new customer for life.
Liz Gorman
★★★★★
5 months ago
Always appreciate these guys! They work hard to get me worked on any time i call. Quality service and knowledgeable staff!
Brian Frecska
★
☆☆☆☆
a year ago
It’s a shame businesses have to be dishonest, especially when there is plenty of legitimate business walking through their front door. I went in for an alignment due to a slight drift to the left. The Mechanic’s diagnosis was a ‘tire’ causing the drift. They initially said nothing about the alignment being off or out. - which implied to me that the alignment was fine. When they rotated the 2 front tires the drift was then to the right. Confirming their diagnosis. So to confirm, I asked if the alignment checked out good and the Tech replied there was needed tow adjustment to the front and rear. Doubting their honesty when they already identified the problem to be one of the tires and not the alignment. I asked to see the print out which would show how many degrees each wheel was out of adjustment. He replied that they do not have a printer back there at the alignment machine to print out that information. So they billed me for $141.23 to “check” the alignment and rotate the 2 front tires. Lie’s, Lie’s, Lie’s - I really despise shops, services and businesses who lack honesty and integrity. I would have been more than happy to pay $29.95 for the “Alignment Check” and an additional $20-$30 for rotating the two front tires. But to be billed $29.95 for an Alignment Check & $119.95 for a 4-wheel alignment is absolutely absurd! Beware People - this is a dishonest shop!
Rishith Dintakerthi
★★★★★
9 months ago
I had an amazing experience at Freedom Tire in West Des Moines! From the moment I walked in, the staff made me feel welcome, and the service was top-notch from start to finish. Brock, the manager, is hands down the best! He’s knowledgeable, friendly, and goes above and beyond to make sure everything runs smoothly. You can tell he truly cares about his customers and his team. He took the time to explain the options clearly and made sure I got exactly what I needed without any pressure. On top of the great service, they even had popcorn in the waiting area – a small touch that made waiting a lot more enjoyable. It’s little things like that which show how much they value customer comfort and experience. If you’re looking for fast, honest, and friendly tire service, I highly recommend Freedom Tire West Des Moines. Ask for Brock – you won’t be disappointed!
Maia Abrahamson
★★★★★
9 months ago
I came in for an oil change and tire rotation, and the service was top-notch from start to finish. Everything was done quickly, professionally, and at a fair price. I want to give a special shoutout to Brock he was absolutely fantastic. Friendly, knowledgeable, and genuinely cared about making sure everything was done right. He walked me through the process, answered all my questions, and made the whole experience smooth and stress free. If you stop by, ask for Brock, you won’t be disappointed!
Sam Covill
★★★★★
9 months ago
If I could give more than 5 stars, I would! Freedom Tire in West Des Moines is hands-down the best tire shop I’ve ever been to — and that’s all thanks to Brock, the greatest manager in the universe. From the moment I walked in, Brock made the entire experience smooth, stress-free, and actually enjoyable (yes, a tire shop experience that’s enjoyable!). He greeted me with a smile, answered all my questions with complete honesty, and made sure I understood every detail of the service. The team was quick, efficient, and incredibly respectful of my time. Brock runs the place like a well-oiled machine, but with the kindness and care you'd expect from a trusted friend. If you need tires, an alignment, a witness, or just solid, trustworthy service — go see Brock at Freedom Tire. You won’t find better anywhere else!
Kate Ladevich
★★★★★
2 months ago
Brock was such a silly guy! Always cracking jokes and so fun to talk to! He LOVES star wars and made the time pass SO FAST. The service was great and they had my car out in a jiffy. They had amazing gourmet popcorn. 10/10 experience, definitely coming back.
