Freeman Mazda Service

Siva rama prasad Pilla

★★★★★

7 months ago

I recently gave my car for service and I’m extremely satisfied with the overall experience. There was absolutely no waiting time, and I appreciated that they shared a live link to track the service status. The entire team was quick to respond to any queries and kept me informed throughout the process. Excellent service and great professionalism – highly recommended!

D Newman

★☆☆☆☆

Edited 3 months ago

Most dishonest management team I believe I've ever had to deal with. They never delivered on replacing damaged trim with new trim, on a brand new vehicle as agreed to at the time of purchase. Instead they did a poor job of patching existing trim, next they pulled a bait and switch by swapping out the trim with another vehicle after I complained (good luck to whoever bought that one), and they've since just continued to lie and post deceitful online responses to honest feedback/reviews. Good riddance little Trenton Boe and team at Norm Reeves Mazda of Irving. I've already given you multiple opportunities to "do the right thing" but you just can't seem to deliver. Unfortunately... I've since moved my business to Hiley Mazda of Hurst, and could not be happier with the service provided. I would "highly" recommend anyone looking for a new Mazda, or in need of service on an existing one to do the same. Believe you will be glad you did!..:)

Carlos Urquijo

★☆☆☆☆

a year ago

Went to get a alignment because my suv steering wheel was off to the right. Still off to the right. They said my front pads were at 3mm. Looks like 5-6mm to me. I'll alignment myself at work from now on. Went to them because last time they did a great job. With everything. Not to sure the warranty rear pads they said that we're at 4mm were really at 4mm

angel valera

★☆☆☆☆

Edited 6 months ago

The sale was excellent. I love Mazda cars. Juan is also the best salesperson there is. He's very kind, attentive, charismatic, and treats you as he should. However, Mazda never explained a situation with the mileage: they sold me a car with 32,000 miles, but the warranty only covers it up to 36,000. This was disappointing, and information that wasn't shared was not shared. If I had known this, I wouldn't have taken the car. I need to take action because it wasn't fair. I'm completely disappointed because Mazda's warranty only covered me for 4,000 miles, or nothing. I realized that because the car had a problem, and when I took it in, the warranty didn't cover it because I had already used the 4,000 miles.

Kara & Jeremy Davis

★★★★★

9 months ago

I recently had the pleasure of visiting Norm Reeves Mazda Irving Body Shop, and I can't express enough how impressed I am with their exceptional customer service and the quality of their work. From the moment I walked in, the staff was welcoming and attentive, ensuring that all my concerns were addressed. They kept me updated throughout the repair process, which made me feel valued as a customer. When I picked up my car, I was amazed at how it looked—like it had just rolled off the showroom floor! The attention to detail was remarkable, and it was clear that they take pride in their work. I highly recommend Norm Reeves Mazda Irving Body Shop to anyone in need of repairs. They truly go above and beyond to make sure their customers are satisfied. Thank you for making my car look brand new again!

Darryl Franks

★★★★★

7 months ago

I was greeted immediately after arriving. I received a video update of services provided. Wait time was very reasonable. Waiting area is clean and spacious. Mobile payment system is convenient. Reception and service staff are friendly and professional. Finally, I always look forward to my free coffee, water, and snacks! 👍

Saifee Rashid

★★★★★

6 months ago

Always a great experience with this dealership, I've been a customer since 2022 and have done almost all my maintenance work from here. The staff is extremely friendly and they really maintain their standards. I dropped my MX5 off once for repairs and didn't expect to get ANOTHER MX5 as a loaner!

Gary Brown

★★★★★

5 months ago

Service was courteous and they did not create problems that did not exist on my car. I also did not have to wait a long time. Another Mazda dealership in the area always makes you wait a long time.

N Senoirae Ventura

★★★☆☆

5 months ago

After purchasing a second car in less than a week from the first one, we noticed a major disconnect in communication and follow through. Once the car was sold the salesman, Owen, never would return calls or ensure "We Owe" items were completed. I originally gave a higher review but after the same lack of service happened again, i have to change my review. Perhaps they will get it together and fix the errors they have repeated more than once.

J D

★★★★★

7 months ago

Had a great experience here today. Brought my car in for a safety recall and to investigate a strange noise I was hearing. They found the problem quickly, fixed it, and performed the recall and I was on my way in less than 2 hours. Nice people, calm environment compared to other dealer service centers. Will definitely use this location for future service.

Rebecca Christoff (Becky)

★★★★★

5 months ago

So easy to book an appointment through the online app. I was greeted with a service rep who walked me through everything. I received phone calls throughout the day about the status of my car. And I could work with the team on not rushing the technician so we have time to work on my car. It was awesome service

Jman Money

★★★★☆

a month ago

Came in for a factory recall on my mazda at around 9:20am, and was told it would be ready in a couple hours. They also performed a mutli-point inspection for free. They called me at 2:30pm and informed me the car was ready to pick up (they close at 3pm on Saturdays). Overall good experience.

Jai Dayal

★★★★★

4 months ago

I was quoted a much higher price to fix the heating system in my car at a different shop. Salvador identified the issue and quoted a much lower price than I had received before. So grateful he was honest and was able to fix it the same day!

Claretta Maxwell-Washington

★★★★★

4 months ago

11/06/25 Let me say, I was so delighted when I called service rep & to tell them I was running late due to traffic. They said no problem 🙂 When we arrived they were very pleasant 😊 assisted us & I really appreciate WONDERFUL Customer Service! We were there maybe an hr. They were finished! This was our 1st service @Mazda Dealership n Irving! We'll be back!!!

Tim Evans

★★★★★

Edited 8 months ago

Their service department was recommended to me and it exceeded my expectations. Had some major warranty work and a recall done on my first visit. They will take care of you, your vehicle and keep you up to date. Highly recommend. First class service! 2nd visit was just as good!! Car is always cleaned up better than when I dropped it off. Best Mazda Service Dept ever.

Y Dinesh

★☆☆☆☆

8 months ago

I’ve been servicing my car at this location for over three years, even back when it was Freeman Mazda, and never had issues until now under Norm reeves. I took my car in for a simple oil change, and the next day, I discovered engine oil spilled all over the engine, wiring, and under the hood. While driving, thick smoke started pouring into the car through the vents, forcing me to pull over at night, terrified and stranded. I contacted the service center immediately, they admitted it was their fault for not securing the oil cap or spilling oil during service. They promised to fix everything and gave me a loaner car while supposedly cleaning up the mess. Two weeks later, they returned my car claiming it was fixed, but after barely ten miles, the exact same problem happened again. Smoke filled my car, I felt nauseous, and when I checked, the engine bay was still covered in oil exactly like before. They clearly did nothing but park my car and hand it back pretending it was repaired. This is hands-down the worst service experience I’ve ever had, and it’s completely unacceptable. Reeves Service Center has lost my trust permanently.

James Hodge

★★★★★

5 months ago

Outstanding Service from Start to Finish! I had an amazing experience at this dealership’s service department. From the moment I pulled in, the staff was friendly, professional, and truly cared about getting my car taken care of. They explained everything clearly, kept me updated throughout the process. The waiting area was clean and comfortable, and they treated me with respect the entire time. My car runs smoother than ever, and I feel confident knowing it was serviced by people who know what they’re doing. If you’re looking for honest, reliable, and top-quality auto service, this is definitely the place to go. I’ll be bringing my vehicle here from now on and recommending them to all my friends and family!